instantprint. Reviews

Name: instantprint.
Rating: 2.03

2.0 Rating 40 Reviews

25 %

of reviewers recommend instantprint.

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2.0

Based on 40 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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instantprint. 1 star review on 10th May 2023

Chris

instantprint. 1 star review on 10th February 2022

Michael Snell

instantprint. 1 star review on 3rd August 2021

Alex

instantprint. 1 star review on 2nd July 2021

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used these for the last 3 years for everything from flyers, posters and programmes for an open air music festival. Very fast turnaround 2-3 days maximum. Always high quality and brilliant customer service. Can’t recommend them enough.”

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Posted 3 years ago

“I ordered flyers with instantprint and wasn't sure what to expect because it was so cheap. They arrived today and they're such high quality! Cheap, quick and decent product - would definitely recommend.”

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Posted 4 years ago

“I used instantprint to print my wedding invitations and the quality of print was exceptional and i've had loads of compliments on them! Thanks Instantprint!”

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Posted 4 years ago

“Five stars customer service. Hollie was very helpful in solving the problem. A+++”

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Posted 4 years ago

“Excellent service. Instant quote on their website. Very good quality... Exceptional costumer service via email. Very quick communication and very clear. Proofs come very quickly afterwards and very accurate. I have been using them for 4 years and I would always recommend! Unbeatable price for leaflets and I work with another two print companies (for custom cuts which are not done by InstantPrint) Thanks!”

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Posted 5 years ago

“Company is great, products are excellent quality and very cheap. The turnaround is excellent will use again :)”

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Posted 6 years ago

“Always great service, very quick deliver and high quality prints. Great customer service when needing extra help with artwork.”

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Posted 6 years ago

“Very helpful and fantastic quality.”

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Posted 6 years ago

“the service was excellent. the online chat feature was extremely useful in organising my order and the advice was excellent. the product arrived today and we are very pleased with the quality, and will definitely be using them again. Fab!”

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Posted 6 years ago

“Graphic Designer with over 30 years experience - used online cheap and cheerful printers before, instaprint are as good if not better, and certainly cheaper others - thank you”

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Posted 4 years ago

“I'm definitely out of instantprint I don't understand what the problem exactly was, honestly. I sent to print a set of cards I designed (from a high resolution TIF) and the prints I got, you couldn't read the small text. I contacted to the customer service, which I must say was really helpful and kind, specially Jo. They kindly reprint the whole work after I sent again the file, this time the original photoshop file.(600pix per inch) And again, the small text looks cracked. I ended up printing all the cards myself at home, and guess what? The image looks perfect and the small text absolutely clear. So I made my client wait for nothing, I won't make the same mistake twice.”

Helpful Report

Posted 4 years ago

“I use instant print probably once/twice a month for the past few years so familar with their services. Typically they are great and reliable, and get orders out with delivery 2-3 days later. On the odd occasion they are late (the past four orders) they have been late on delivery by a day, not the end of the world, and they give you £15 credit for being late. However on my most recent experience, they have been awful. I have provided documents and instructions for print, and they have sent me the proofs before print. Each time they have messed up the proof so that it is wrong - I'm now on my fifth attempt and well over a week since the order was made, and it's becoming extremely frustrating. I have clients who are not receiving the service required because Instantprint cannot get a simple proof correct. What makes it even more frustrating is that when I point out what is incorrect on the proof, and give clear instruction of how to rectify, they send me the exact same proof in their next attempt (the exact same one four times in a row) - like they didn't even acknowledge or read the criticism provided. I am happy to remove this review if they are able to get the proof correct on next attempt, and acknowledge their faults.”

Helpful Report

Posted 5 years ago

“Really, really bad. Dont waste your time and money with this company. I have now seen how a reputable company works and would never use a company like this again. Poor quality, poor after service what else can I say.”

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Posted 2 months ago

“They have really bad service,”

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Posted 4 months ago

“They were happy to let me down on the Order of Service for my father's funeral. Failed to make contact with me or compensate me for the additional monies required to pay for a last-minute order locally. This organisation is shocking beyond compare. Buyer beware!”

Helpful Report

Posted 5 months ago

“Absolutely terrible. They printed my prints with someone elses artwork on the back, continued to bombard be with emails, horrific customer service on the phone and don't reply to emails. Quality of the prints is also horrific. Do not use.”

Helpful Report

Posted 7 months ago

“Very poor prints and customer service First time I've used this company and I chose them for to the high rating on Trust Pilot. When my leaflets arrived, they looked so different from the proof they sent - so dull and much darker than on screen, even with the screen brightness of my laptop and phone turned right down. The colours were not the same either so I contacted them and was told they need evidence - understandable but my phone camera kept enhancing the image making it look much better than in person. I called and they suggested a video so I sent one of a leaflet in front of my laptop screen with the brightness right down, switching between the leaflet and screen, you could clearly see the issues I had. They replied that I needed to photograph many of the leaflets laid out as one want enough - as though they could somehow come out of printing all differently. I posted some as the photos couldn't show what was clear in person and they replied with excuses about printing in CMYK and the files were created in RGB. They are willing to give me discount off my next order but that's all they are prepared to do so I'm over £70 out of pocket with 2 boxes of rubbish to dispose of.”

Helpful Report

Posted 7 months ago

“One the day of delivery, I got a message saying there was a 2-day delay. That delay could only be accepted if they could deliver to a different address, but this meant an extra delay of one day. This rendered the whole order useless. If the company name is instant, it cannot promise deliveries that it cannot keep. Terrible.”

Helpful Report

Posted 10 months ago

“Total waste of money for my family. If you print like a maniac it may be OK, but the cost of cartridges is far less than the monthly fee. When you cancel, you can’t even use the cartridges you paid for!!! Total waste!”

Helpful Report

Posted 10 months ago

“Placed an order through their website and selected the express next day delivery service as this is for a colleague to take with them on an overseas visit for work. All artwork was uploaded and i received an email after paying saying the order was placed and it specifically said "the order has been approved". Much later that afternoon I was emailed and informed that they would not be fullfilling the order as they deemed the artwork could cause offence to the geneal public. This is a business card for a memeber of staff who works in the CBD sector and it has a single illustration of a Cannabis leaf on it! By simply blanket adopting the moral highground on a topic and hence deciding that it was innapropriate shows a significant lack of undertanding and complete lack of compassion for medical patients that require help. The overall approach of the customer services team was abrupt and they were not even willing to consider the work on individual circumstances. Disgusting Instantprint”

Helpful Report

Posted 11 months ago

instantprint. is rated 2.0 based on 40 reviews