instantprint. Reviews

Name: instantprint.
Rating: 2.07

2.1 Rating 42 Reviews

26 %

of reviewers recommend instantprint.

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2.1

Based on 42 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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instantprint. 1 star review on 10th May 2023

Chris

instantprint. 1 star review on 10th February 2022

Michael Snell

instantprint. 1 star review on 3rd August 2021

Alex

instantprint. 1 star review on 2nd July 2021

Richard

Anonymous

Anonymous // 01/01/2019

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“I tried instaprint for the first time. The prices were more affordable than VistaPrint. Especially the next day delivery was important. I had 100 business cards made. I designed them on Canva and got a good quality print. And I uploaded them to my instaprint account and paid for them. The cards that arrived the next day did not belong to me. I reported the issue by phone and the person who opened the door told me to send an e-mail and send a photo. I did as he said. The next day I got a response, they apologized and said they would send the correct print the next day. (4th day) My cards arrived on the 4th day but the print was not correct, there was a slight crooked print. I sent an e-mail again and sent a photo. They said they would review and get back to me. I understood why Vistaprint is more expensive.”

Helpful Report

Posted 5 days ago

“VERY, VERY, VERY, BAD! Instantprint refused to print my religious/astrological magazine (only 25 copies for a small group of people) because it had words like "abomination of desolation" and "false prophet" and "dragon" and "beast", and other common stuff about revelation - words in books since ancient times. I got a phone call from a 'Becky' who was dim-dumb as could possible be, uneducated, stupid, irrelevant. Becky was in my face and on my case as if I was some kind of racist beotch because I said St.John's revelation picture put the red Dragon under the house of China, or that the Beast just means animals who are innocent victims of Chinese Medicine. That was only one page, and the rest was about the state of the world in pictures (pollution, caged animals, etc); and some cultural prophecies for the coming Rapture. HALF THE TIME THE ORDER IS WRONG! Also, they had previously gone ahead and printed my last batch of magazines (even though it was about exactly the same thing) - which turned out with roller marks on every single cover, as well as a third of them had missing pages, while another third had extra pages repeated, and the last third had the right pages in the right order (with the damaged cover). Taking the photos for the proof to get the refund was very stressful trying to capture small details on a cheap camera with handshake or body shake, and Becky made me re-do it once or twice. A POSTER CAME WITH DAMAGED EDGES AND ANOTHER WITH LINES! I had ordered two (separately) and the first came undamaged with good packaging but had visible 'print lines' so I ordered another, but the second lacked the extra board that protected the edges so it was a bit damaged. Instantprint SO wore me down and exhausted me from the magazine debacle, that I could not be bothered telling them about both A0 sized posters or going through the stress of the photos again. IF ONLY THERE WAS A SCORE OF MINUS 1 FOR WHEN THEY MAKE YOU FEEL LIKE YOU JUST WANT TO GIVE UP!”

Helpful Report

Posted 1 month ago

“Absolutely incredible! The best prices you will find online. The team answered any questions I had right away. Delivery was super quick and all of the products were fantastic quality. I made a mistake upon ordering but called the customer service team and Becky solved my issue within seconds, she was absolutely lovely too! Life long customer created here”

Helpful Report

Posted 1 month ago

“Really, really bad. Dont waste your time and money with this company. I have now seen how a reputable company works and would never use a company like this again. Poor quality, poor after service what else can I say.”

Helpful Report

Posted 8 months ago

“They have really bad service,”

Helpful Report

Posted 10 months ago

“They were happy to let me down on the Order of Service for my father's funeral. Failed to make contact with me or compensate me for the additional monies required to pay for a last-minute order locally. This organisation is shocking beyond compare. Buyer beware!”

Helpful Report

Posted 10 months ago

“Absolutely terrible. They printed my prints with someone elses artwork on the back, continued to bombard be with emails, horrific customer service on the phone and don't reply to emails. Quality of the prints is also horrific. Do not use.”

Helpful Report

Posted 1 year ago

“Very poor prints and customer service First time I've used this company and I chose them for to the high rating on Trust Pilot. When my leaflets arrived, they looked so different from the proof they sent - so dull and much darker than on screen, even with the screen brightness of my laptop and phone turned right down. The colours were not the same either so I contacted them and was told they need evidence - understandable but my phone camera kept enhancing the image making it look much better than in person. I called and they suggested a video so I sent one of a leaflet in front of my laptop screen with the brightness right down, switching between the leaflet and screen, you could clearly see the issues I had. They replied that I needed to photograph many of the leaflets laid out as one want enough - as though they could somehow come out of printing all differently. I posted some as the photos couldn't show what was clear in person and they replied with excuses about printing in CMYK and the files were created in RGB. They are willing to give me discount off my next order but that's all they are prepared to do so I'm over £70 out of pocket with 2 boxes of rubbish to dispose of.”

Helpful Report

Posted 1 year ago

“One the day of delivery, I got a message saying there was a 2-day delay. That delay could only be accepted if they could deliver to a different address, but this meant an extra delay of one day. This rendered the whole order useless. If the company name is instant, it cannot promise deliveries that it cannot keep. Terrible.”

Helpful Report

Posted 1 year ago

“Total waste of money for my family. If you print like a maniac it may be OK, but the cost of cartridges is far less than the monthly fee. When you cancel, you can’t even use the cartridges you paid for!!! Total waste!”

Helpful Report

Posted 1 year ago

“Placed an order through their website and selected the express next day delivery service as this is for a colleague to take with them on an overseas visit for work. All artwork was uploaded and i received an email after paying saying the order was placed and it specifically said "the order has been approved". Much later that afternoon I was emailed and informed that they would not be fullfilling the order as they deemed the artwork could cause offence to the geneal public. This is a business card for a memeber of staff who works in the CBD sector and it has a single illustration of a Cannabis leaf on it! By simply blanket adopting the moral highground on a topic and hence deciding that it was innapropriate shows a significant lack of undertanding and complete lack of compassion for medical patients that require help. The overall approach of the customer services team was abrupt and they were not even willing to consider the work on individual circumstances. Disgusting Instantprint”

Helpful Report

Posted 1 year ago

“Useless customer service and very unhelpful. Obviously don't care about retaining customers. I had made an order and sent my own artwork in to them. I approved a proof showing my original artwork. No measurements mentioned or print area indicated on proofs. Then when my order arrives, I find all of the design has been printed off center and just looks completely wrong. Obviously common sense should have kicked in somewhere and the off centre mistake, should have been rectified. When I complained, just get told, well you approved the proof. Awful customer service and will not be using these unprofessional clowns again.”

Helpful Report

Posted 1 year ago

“This Saturday is an open day for the university, and we have paid for DPD 24-hour shipping. However, your product will not arrive in time for our event scheduled for tomorrow; therefore, I would like our delivery to be prioritised or I would like a refund since we will not need the product after the agreed date. Regarding your £15 discount on our next delivery, we will not require it, as we will never use your firm again if the product does not arrive on the agreed date.”

Helpful Report

Posted 2 years ago

“The wrapping paper is a joke, as soon as you fold it the ink cracks, it looks awful, very expensive lesson learned, £400 in the bin”

Helpful Report

Posted 2 years ago

“I have worked with this company for several years and the last few orders have been consistently problematic with delays, issues with printing; Customer service is also poor; In the last order, I should have received some leaflets 3 weeks ago and I am still waiting for them - really disappointing!!”

Helpful Report

Posted 2 years ago

“Overpriced, painfully slow, bad quality and print arrived damaged. Apart from that it was fine.”

Helpful Report

Posted 2 years ago

“I placed an order and paid for it. Two weeks later and I still haven't received my order. When I call them, the representative says the order is not even processed. It was impossible to talk to this guy. All he would say is 1. The system is automated 2. The Operations team didn't see the order details 3. Somebody should've seen the order No professionalism and trusting them to fulfil my order was a big mistake. Now I am way behind schedule and I have to place the order with someone else all over again.”

Helpful Report

Posted 3 years ago

“If I could give 0 stars I would. What an embarrassment of a company. Possibly the worst quality printed product I've ever ordered, when sending them photos they asked for photos of 4-5 batches of 200 leaflets1 There was only 2000! Instead of just taking them back, they expected me to lay out 200 leaflets and take an aerial view as if that would clearly show them the defects on an A5 leaflet. Absolutely useless. I just wish I'd read the other reviews before ordering as everyone else thinks they're f**king useless.”

Helpful Report

Posted 3 years ago

“Gave me an A3 sized board that was meant for Estate Agents. Board is ridiculously small. No way anyone would be able to see it. Very misleading. Have made them aware, no offer of refund and no communication back. I sent photos compared to a board i bought from another company. Would Not Recommend InstantPrint”

Helpful Report

Posted 3 years ago

“Ordered 3000 leaflets, when delivered the print quality was extremely poor with all images dark and detail missing due to the shadowing, it was nothing like the proof submitted. When complaining I was offered a 15% discount from a reprint upgrading to 20% when I complained further. I will never use these again and recommend everyone avoid this company as they won’t deliver what you submit. (Pictures of what was submitted and then delivered included)”

Helpful Report

Posted 3 years ago

instantprint. is rated 2.1 based on 42 reviews