Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“service was good and the phine chase up was very useful. Gave me to prompt to check the paperwork and get back to you”

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Posted 10 years ago

“Over the phone dialogue which was informative and helpful.”

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Posted 10 years ago

“good communication by friendly helpful people, who did their best to help us.”

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Posted 10 years ago

“This request seems to relate to online shopping whereas my interaction was by telphone. Nonetheless Kristin was helpful and prompt in sorting out and resolving my inquiry. Thank you Kristin.”

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Posted 10 years ago

“Generally everything was done efficiently. The negatives were: I received multiple emails saying the same thing and attaching the same files. There was no reference in the Schedule to the fact that I was insuring two houses on the same land. This was subsequently rectified.”

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Posted 10 years ago

“The one insurance company I have found in my long search that actually understands the needs of second home owners and offers an insurance policy that meets those needs. Other insurance companies take your money but, read the small print endorsements, and you will find their policies will not cover you and are not fit for purpose. Intrasure however knows those needs. The service was personal, understanding fast and professional unlike the other insurers who seem to employ young people simply to front their telephone service and cannot do anything than read out standard responses.”

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Posted 10 years ago

“Good information provided about cover. Following a telephone call the staff member obtained a saving of £100 on initial renewal costs for similar cover. Perhaps this option could have been brought to my attention at the time of sending out the renewal papers.”

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Posted 10 years ago

“Prompt, polite, efficient and value for money.”

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Posted 10 years ago

“I need a reliable insurer to safeguard the property that I have worked so hard to build for my family. Intasure provide that assurance, their early contact to remind me, their straight forward documents as well good value all builds my trust in them. Thank you”

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Posted 10 years ago

“Very happy with the servict I recieved from your company I spoke to a pleasant lady she was very helpful”

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Posted 10 years ago

“Lady who dealt with me on the phone was very pleasant and patient.”

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Posted 10 years ago

“Efficient service gave a tiny discount when asked”

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Posted 10 years ago

“As at this present time, I have had a good rapport with the company, although I have not put any claims through, I have found that all areas of cover exceed what I needed., and having the advantage of a very easy payment, (mine has been paid in full on the date), all in all I would definitely use Intersure again. Kindest regards Sandra Archer”

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Posted 10 years ago

“This is my second year with Intasure. They are always very helpful on the phone and their staff are always very competent. I've never had to make a claim so I cannot comment on that.”

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Posted 10 years ago

“Found Marina very helpful and pleasant.”

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Posted 10 years ago

“I have always found Intasure good and helpful and when I unfortunately had to make a claim most things went smoothly. However I do find the renewal system not so good as the first few years, when I would receive my documents in the post and someone would phone me to take my payment. Now I have to wait on the phone for ages before speaking to someone. My documents are now sent via email which take ages to read( print very small) and then when I renew the same set of documents are sent again. If you don't have a printer (which I don't) its a nightmare! When I was originally asked for an email address I asked what if I don't have one I was told " you have to use another persons" not a good answer. However I guess its a way of the world and everything is online.”

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Posted 10 years ago

“I found Intasure to be very proactive in terms of making contact, taking details and organising a quote. There was also prompt follow up to discuss the cover. Initially the insurer would not give flood cover since we are within 500metres of a stream (like most properties in Austria), the representative discussed this with them and they agreed to accept the risk with a small addition to the premium. Overall I am very pleased with the outcome.”

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Posted 10 years ago

“Would have liked to see on the renewal the price paid last time, if it has gone up or down, why.”

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Posted 10 years ago

“Friendly service. Seemed to understand our insurance needs. Returned my request for a 'phone call promptly.”

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Posted 10 years ago

“Please note that when using your website to send requests there is no recognition shown that when you submit your information that this has been received. So in my opinion you could improve by showing a simple acknowledgment to inform the user. I initally requested 3 online quotes without a call back before i then submitted another online request to call me back. When speaking to operatives they have been polite, friendly and supportive.”

Helpful Report

Posted 10 years ago

Intasure is rated 4.7 based on 7,176 reviews