Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and convenient. Like all insurance, prices keep rising, so companies need to do more to reduce tariffs for customers. Thank you.”

Helpful Report

Posted 10 years ago

“Good service and a unique product that covers me having housesitters for my dogs. I just wish you could offer 0% when paying direct debit like a lot of other companies now do eg. John Lewis, M&S...”

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Posted 10 years ago

“Had issues with processing insurance renewal on line. Had to contact intasure and process renewal payment via Telephone. Advisor via telephone was very helpful and informative and easily processed my payment.”

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Posted 10 years ago

“Good service and policy realistically pitched for those of us who do not live in a property full time. The only thing which leaves a bad taste is the Transaction Processing Fee when paying the premium as a one off lump sum. This is on top of "Taxes and other charges", which together add almost 15% to the premium.”

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Posted 10 years ago

“good resales manner of girl who helped me reinsure.”

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Posted 10 years ago

“Took advantage of the reminder phone call to realise that I was not happy with the excess, but for a small fee could lower that amount. Have always found the employees very helpful, and friends who unfortunately have had to make a claim were very happy. Word of mouth goes a long way.”

Helpful Report

Posted 10 years ago

“Intasure appear to be the market leaders for holiday home insurance. Having conducted a price comparison for our holiday apartment in Spain, Intasure's price and conditions came out best by far. All similar online/telephone/insurers suffer from one (probably unavoidable) problem. The statements and caveats that have to be read out to customers are becoming so long, and so many of them, that one's interest wains. It seems to be left to junior staff to deal with these enquiries. There seems to be a poor procedure for transferring unusual phone enquiries to somebody more senior. Instead, one tends to be transferred to another junior employee or called back later. Sometimes the call-back is with a more senior person; sometimes not. This common problem resulted in me aborting two telephone enquiries with Intasure competitors and very nearly happened with Intasure also. I suggest that cold enquiries may be lost as a result of expecting staff to reply to nearly all enquiries with a large selection of alternative 'readings' Additional training to deal with routine holiday home insurance questions ought not to be too difficult??”

Helpful Report

Posted 10 years ago

“Good customer service and follow up. Intasure ensures customers understand policy conditions and endorsements. I would like to be able to access my account online.”

Helpful Report

Posted 10 years ago

“Whilst I have been with Intasure for almost 10 years and they have always been very competitive, I feel this time around, it was a disappointing experience and felt as a "returning customer" I was not given best price. I have re insured with Intasure, only as a "known company" and lack of time on my part - Next year I will be doing more homework!”

Helpful Report

Posted 10 years ago

“You deal with a real person and when we had to claim they were quick clean and straightforward”

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Posted 10 years ago

“Timely, helpful, cost effective and efficient”

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Posted 10 years ago

“Organising insurance these days is always a very long and tedious affair. But with Intasure the process was kept slick and easy to answer. Very helpful and understanding.”

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Posted 10 years ago

“Very professional and straightforward. Quick and easy”

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Posted 10 years ago

“Call back was business-like and helpful. Not too much pressure. Settled on good price quote. I trust the ability to claim, should anything happen (which it will not), will be as helpful and effective as the selling. Thank you for your help.”

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Posted 10 years ago

“Intasure sale team were quick and efficient at helping me with the insurance of my house they also gave me great cover from all angles of Building insurance. Thanks Intasure. B. Dawkins”

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Posted 10 years ago

“I don't like the premium credit website as I am unable to log in to sign the agreement and threatened with a charge for not signing, what is that about?”

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Posted 10 years ago

“Very straightforward process with a minimum of paperwork and a full range of payment methods being offered.”

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Posted 10 years ago

“I have been quite happy with Intasure's prices and modus operandi for several years now and have renewed again this year. I have two suggestions for improvement. 1. I was reminded by telephone 3 times that my renewal was due, in addition to the email reminder. Two of the calls were on holiday in Greece. I do not need so many reminders. 2. I receive several copies of the various renewal documents with renewal reminders, at the time of renewal and after I have renewed. One copy is sufficient. Regards, David Mayes”

Helpful Report

Posted 10 years ago

“The renewal notice arrived in plenty of time. There was a freephone number for queries and despite a slight misunderstanding over the cost of extra cover, this was resolved fairly quickly and the final figure was heavily discounted which was appreciated.”

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Posted 10 years ago

“Helpful intelligent staff i would use you again!”

Helpful Report

Posted 10 years ago

Intasure is rated 4.7 based on 7,176 reviews