Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally service was good but it took three phone calls and speaking to different staff in order to finalise the details of my property insurance. Well done James.”

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Posted 10 years ago

“Very helpful quick answered all my questions and I am very happy with quote she gave me and was happy to go a head with it”

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Posted 10 years ago

“This review is for Intasure’s other customers, so I’ll compose it accordingly: You probably chanced upon this provider when Googling for cover for an old property that incorporates a holiday let – at least that’s how we found it; the age of our cottage didn’t make for any difficulty in assessing the risk: it shouldn’t ‘cos it has been here many centuries, but watch that the renewal doesn’t fail to transfer details correctly – it did once for us and the jump in premium was what alerted us to an error. Sorry – that’s a bit obvious, and emphasised by Intasure at several points: DO check the details every renewal, ‘cos if something wrong gets incorporated then it is the client’s fault for not picking it up. Yes, the lady going through the renewal process does sound like an air hostess doing the emergency drill, but they have a script to follow and the details need going through; and there really is no point in getting angry about the processing charge – of course it is more than the cost Intasure have to absorb for the credit card payment, but they are being transparent about the element of what you pay that doesn’t go to the underwriters, or HMRC or company expenses, and singling out what it costs to take your money which is less than most of their competitors.”

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Posted 10 years ago

“Service was good, although I had asked the day previously for a callback, which wasn't forthcoming. I had already answered the required questions twice and had to do it again when I telephoned to renew the policy. It was obvious that the customer service representative was reading from a script, which mitigated the personal factor., but he was polite”

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Posted 10 years ago

“I have a couple of rental properties insured with Intasure for a few years now. I have always found them to be very professional and proactive in their dealings with me. I have recommended them to my friends without any hesitation.”

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Posted 10 years ago

“Fine quick responses. Would have given 5 stars but every year I have to contact for my loyalty discount.”

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Posted 10 years ago

“Straight forward, no problems !!”

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Posted 10 years ago

“The representative was very helpful in setting up my renewal and explained all of the details that I requested fully.”

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Posted 10 years ago

“Good company to deal with. Happy with insurance quote and well explained over the telephone.”

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Posted 10 years ago

“Friendly informative staff, spoke in plain, simple language. Transparent and honest information given - no hidden extras or clauses [so refreshing!] Only quibble is difficulty in registering via customer portal - temporary password entered and new one chosen but keep being told 'current password is incorrect'”

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Posted 10 years ago

“The insurance was very knowledgeable of the services and insurance cover provided.”

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Posted 10 years ago

“The policy coverage was explained well before payment was made.”

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Posted 10 years ago

“Very helpful, professional and friendly on the phone. It would be nice if you offered to send out paper copies as I need them for my files and it is a pain to have to find someone with a printer to achieve this.”

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Posted 10 years ago

“It would have been very good if your website worked when I tried to pay online. Your phone service was perfect.”

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Posted 10 years ago

“Intasure was recommended by a family member, who already has a policy with the company. Communication by 'phone and by email was entirely without problems. The quotation seemed to me to represent good value for money. The whole process towards setting up insurance cover was very efficient. The only difficulty I experienced was in registering to view my documents online. The login and registration system refused to accept the temporary password Intasure had emailed to me. After three attempts I abandoned trying to register.”

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Posted 10 years ago

“I think it is wrong to charge extra for using a debit card, trying to get people to go to a direct debit system”

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Posted 10 years ago

“Quick transaction and all legalities covered. Good value policy when cost versus benefits are weighed.”

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Posted 10 years ago

“Always happy with your service”

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Posted 10 years ago

“Clear and efficient process over the phone. Trouble logging in on web when trying to enter Id”

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Posted 10 years ago

“A lovely lady, quick and efficient.”

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Posted 10 years ago

Intasure is rated 4.7 based on 7,176 reviews