Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Intasure were easy to deal with and answered all questions atraight away without having to refer back. Would be interesting to see them in a claim situation, selling is always a different matter”

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Posted 10 years ago

“Overall , we as a club are quite pleased with Intasure. However , we would like to record our slight dissatisfaction at this years annual increase, which is double that of the previous year. Even the transaction processing charge increased this year by £2.61, compared to the previous years increase of just 15p. What is the reason for these increases? We would value your explanation please”

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Posted 10 years ago

“Although very professional and helpful, the representative on the phone failed to advise me that the policy was email only. I feel this is an important piece of information and should definitely be pointed out.”

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Posted 10 years ago

“the operator was very helpful thanks.”

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Posted 10 years ago

“Seems to be an efficient operation. As yet, I have had no claims.”

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Posted 10 years ago

“The lady who called me was persistent enough to get the business and was professional on the phone and was attentive, bright and self confident. However from a commercial point of view. I do not understand how I can have 3 years no claims on very expensive insurance and then receive a higher quotation than the previous year. This aspect makes staying with one company an irrelevance and therefore gives clients like me an option to go with the cheapest quote as there is no motivation to do otherwise.”

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Posted 10 years ago

“I was informed when renewal was due and reminded in time to renew the policy after being brought up to date on the terms of the policy. Thank you.”

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Posted 10 years ago

“Intasure have been providing me with a reliable Uk based insurance service for our Greek holiday home for some years now. They are competitivly priced and their policy provides comprehensive cover that includes damage caused in the event of an earthquake.”

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Posted 10 years ago

“I was contacted when the insurance was due, and dealt quickly on the telephone. However I did enquire regarding our car insurance in Cyprus, and you were unable to help with this enquiry.”

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Posted 10 years ago

“I initially tried to log on to the portal to renew my policy without success. I was subsequently informed that there were technical difficulties with the site preventing me from logging on. However, I was very impressed with the email reminders and phone calls from Intasure to follow up why I hadn't yet renewed. All handled very efficiently and politely on the telephone and documentation emailed to me promptly. Well done Intasure but would very much like the Internet portal login process to be sorted out.”

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Posted 10 years ago

“The sales rep was very helpful and knowledgeable and the whole process of going through the policy and making the payment was quick and easy.”

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Posted 10 years ago

“very helpful and was able to reduce my premium slightly, though still think its a bit high”

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Posted 10 years ago

“The process was quick and pretty much as expected. As I am already an Intasure customer there were no surprises. I did have a slight quibble - the subsidence claim excess of £2,500 seemed, excuse the pun, excessive given that my other property, which is already insured with Intasure, doesn't have the same excess and is just around the corner!”

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Posted 10 years ago

“The service was efficient and I appreciated the speed with which I received the documentation. Marginally disappointed that the premium had escalated but I understand it is a difficult time for the industry.”

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Posted 10 years ago

“I thought te staff were friendly and helpful”

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Posted 10 years ago

“Efficient, helpful service. Used them for years.”

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Posted 10 years ago

“very andenstending , polite paishen”

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Posted 10 years ago

“I appreciated the fact that someone phoned me to remind me that I hadn't responded to your renewal reminder, sent by email, which I had overlooked in the run up to Christmas. The operator was thorough but pleasant in helping me to renew over the phone.”

Helpful Report

Posted 10 years ago

“Knowledgeable and polite member of staff taking renewal payment”

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Posted 10 years ago

“I promised one of Intasure's Team Leaders (Carly Moore) before Christmas that I would provide my feedback on Customer Service and whilst I had to 'gee' them up a little before proceeding with this response, I have to say, having insured my property in Crete with Intasure over the last 9/10 years, I have always been completely satisfied with the attention I have received from successive Advisers - so much so that I've recommended a number of friends who've subsequently bought properties in the area, to Intasure.”

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Posted 10 years ago

Intasure is rated 4.7 based on 7,176 reviews