International Lamps Reviews

Name: International Lamps
Rating: 4.61

4.6 Rating 1,268 Reviews

90 %

of reviewers recommend International Lamps

Company Reviews

Questions

Metrics

4.6

Based on 1,268 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

01279459695

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International Lamps 5 star review on 29th September 2022

ANN HAILS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered lamps and opted for next day delivery at extra cost because I needed them urgently. Received an email saying Pre-order and although payed for next day, would not receive them until THREE days later. Very disappointed. canceled order. Best to telephone and confirm delivery to be sure.”

Helpful Report

Posted 5 years ago

Hi, the item was marked as Pre Order along with the due date several days before the order was placed. The order would have been sent on a Next Day Service once the goods were back in stock. Please read all the information given by any website carefully to avoid disappontment with future orders.

Posted 5 years ago

“Rather surprised I am being asked to write a review before I have received my purchase. Not impressed as I was not told when i was going to get the tube until I asked. Was then told it was going to be more than two weeks after I had ordered it. Thought it was coming from their stock !”

Helpful Report

Posted 5 years ago

Hi Martin, Apologies for the review request being sent before you have received your order. It is an automated service that sends the message after 10 days of us receiving your order. I have looked at the cause of the delay and the item you have ordered was marked as a PRE ORDER item with a marked due date of the 15th March. Once we have received our new stock your order will be shipped to you.

Posted 5 years ago

“The product I bought wasn't well represented on the site so when I received it, it was not what I was expecting.”

Helpful Report

Posted 5 years ago

Hi Mr Parkes, Sorry to see you were disappointed with your purchase. Our site does give a full description of the item, a picture and what you require to link with other fittings as well as what is included in the box. If you can advise what other information we can advise for future customers then please let us know. Best Regards Sales Team

Posted 5 years ago

“Disappointed with long delay in spotlights arriving...left us in the dark literally .......”

Helpful Report

Posted 5 years ago

Dear Mr Iqbal, Apologies for the time you had to wait for your order. For items we order in we have to rely on the manufacturer delivering to us on time. It seems this was where we encountered a problem. We will be emailing you a discount code for 10% off your next order should you choose to purchase from us again.

Posted 5 years ago

“The replacement lamp took a while to come, was v expensive, and I had the modify the terminals to get it to work so it was probably not quite the right one”

Helpful Report

Posted 6 years ago

Dear Sir, sorry to hear you were not completely satisfied with your purchase. Due to the non standard length of the item you purchased, the product tends to be higher in price. Also, it is only manufactured by one company and so have no competition in the market place. To ensure your lamp works correctly please make sure the holders in the fitting are clean so they can make good electrical contact.

Posted 6 years ago

“Didn’t deliver on time, I rang up for update, system was being being updated for end of day, was told he would phone back within half hour, he didn’t, regardless of Easter breaks lights didn’t arrive until near end of following week. I expected better service from a long established company! Would I use again? No, I would look elsewhere for my next £500 purchase.”

Helpful Report

Posted 6 years ago

Dear Mr James, I am sorry you were disappointed with the delivery service you received. I have looked into the timing of when we received your order to when it was delivered and according to the records we received your order on the morning of Wednesday 28th March and it was delivered to you on Wednesday 4th April. We do state our standard delivery time is 2-3 working days. Taking into account Good Friday and the Bank holiday Monday, we were withtin the 3 working days target.

Posted 6 years ago

“I haven't got the lights yet”

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Posted 6 years ago

“still haven't received them yet?”

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Posted 6 years ago

“Still no not received my order”

Helpful Report

Posted 6 years ago

International Lamps is rated 4.6 based on 1,268 reviews