International Lamps Reviews

Name: International Lamps
Rating: 4.61

4.6 Rating 1,268 Reviews

90 %

of reviewers recommend International Lamps

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Metrics

4.6

Based on 1,268 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

01279459695

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International Lamps 5 star review on 29th September 2022

ANN HAILS

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was good from speaking to staff for help to being delivered on time, which is highly unusual as Royal Mail is your preferred courier.”

Helpful Report

Posted 3 years ago

“I needed to replace a neon tube for a 12 year old kitchen fitting and found International Lamps had the precise spec on their web site. The order arrived safely within a couple of days, was fitted and worked immediately. Excellent service.”

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Posted 3 years ago

“Made a large purchase on 22 Nov and have not received a delivery or a response to my e-mail asking for a delivery date or a full refund. First and last time customer... ____ Refund received on 5 Dec. Thanks.”

Helpful Report

Posted 5 years ago

Dear James, Sory to hear that you have been disappointed with your shopping experience with us. We have looked back through our emails and as far as we can see we have not received an email from you chasing delivery or asking for a refund. On the 22nd of November we sent you an email advising that not all items from your were in stock and that we could make a part delivery if so instructed. You replied asking if there would be an extra charge for that to which we replied, no there was not. There was no direct instruction from you to make the part delivery. After that we had no more communication from you and so we waited for the full order to be available before we despatched the order today. Had we received an email chasing delivery or asking for a refund we would have responded straight away as we do with all our email correspondance. Yours Sincerely, International Lamps Web Team

Posted 5 years ago

International Lamps is rated 4.6 based on 1,268 reviews