International Lamps Reviews

Name: International Lamps
Rating: 4.61

4.6 Rating 1,268 Reviews

90 %

of reviewers recommend International Lamps

Company Reviews

Questions

Metrics

4.6

Based on 1,268 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

01279459695

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International Lamps 5 star review on 29th September 2022

ANN HAILS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package of bulbs arrived quickly however 6 bulbs were smashed. Packaging to protect bulbs was shredded paper so not really good enough to protect bulbs in transport.”

Helpful Report

Posted 1 year ago

“Products work (so far - as expected). Arrived safely packed. All web site advertised as 'in-stock' but some delay due to being 'out of stock '!!!! Whilst this might be rare for this retailer, the practice of adverting items not actually in stock is growing and very poor customer service. For future reference, if an item is urgent, might be worth telephone call first to check actual availability.”

Helpful Report

Posted 1 year ago

“Received used and burnt out lamps, which is poor quality control, even if they've had customers act unethically, returns products should be checked prior to reselling. I Informed the company of the issue and requested speedy delivery given the time wasted already waiting for the faulty goods to arrive when I needed the product however, my request was ignored and the goods posted via regular 48hr service. Disappointed to say the least.”

Helpful Report

Posted 1 year ago

Dear Ikram, Sorry to hear you have had a problem with the lamps you received. Can you confirm that you are running the lamps from a 25v source and not 240v as the item you ordered was 25v. If you are running them from 240V then this will cause the lamps to burn out immediately. If you are running them from standard 240v then you have ordered incorrectly. If you wish to order the 240v version then please contact us and we can send you a link correct item.

Posted 1 year ago

“Paid an extortionate amount for next day shipping (around £15) and it still took the standard 4 days.”

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Posted 1 year ago

“If you buy from them, they will hound you for reviews. So this is my review!”

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Posted 1 year ago

“Had to wait for delivery”

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Posted 2 years ago

Hi, Sorry you had to wait for your delivery but our offices were closed between Christmas and New Year.

Posted 2 years ago

“I have been a customer for 10+ years. I recently ordered to take advantage of the 10% discount but did not find the area for applying the discount code and proceeded to checkout. After the order was placed I was unable to cancel and emailed the company only to be told that the discount could not be retrospectively applied or cancelled. I emailed again only to be told the same. Very disappointed to be treated as a long time customer and will be looking elsewhere in the future after the lack of customer care I have been given.”

Helpful Report

Posted 2 years ago

Hi Graham, Sorry to hear you feel disappointed with our service but as we advised in the email to you, once the order was placed and the payment processed, we cannot then apply the discount. Had you asked for the order to be cancelled we would have done but this was not requested.

Posted 2 years ago

“The delivery took longer than planned and the bulbs had the wrong size screw connector, this does not alter the fact that they genuinely tried to help us. The type of bulb we need seems to be unobtainable.”

Helpful Report

Posted 2 years ago

“I placed an order for an item shown as in stock that was not. Delivery was quoted in weeks! The refund was made satisfactorily and the whole process was handled efficiently though fruitless. I can't comment on delivery or the products as I never received any.”

Helpful Report

Posted 2 years ago

“The products I ordered were not what I expected, so I am still waiting for a Goods Return Number so that I can send them back for a refund.”

Helpful Report

Posted 2 years ago

Hi Chris, We have sent you s return reference twice now. Please check your spam folder. We are happy for you to return the items but you must keep check your emails for the return instructions.

Posted 2 years ago

“Very fast but no reply to my enquiries relating to damaged lamp bulbs as received”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear you have received some damaged items. I have checked our emails and we have not received any emails from you advising of any damage. Please send any emails to onlinesales@internationallamps.co.uk or just reply to one of our emails sent to you advising what has been received damaged and we can replace it for you.

Posted 2 years ago

“It's a half ballast”

Helpful Report

Posted 2 years ago

Hi Paul, Sorry but we are not sure what you mean by this comment. We have supplied exactly what you have ordered. Please contact us by replying back to one of our emails so we can help resolve any problems.

Posted 2 years ago

“Not used yet”

Helpful Report

Posted 2 years ago

“Cant give a review, as the item is not due to be dispatched until 26 May”

Helpful Report

Posted 2 years ago

Hi Michael, When you ordered this item we were showing a delivery date of the 26th May. We alaso sent you an email to make sure you had seen this when you placed your order. This item will be despatched as per the information shown when the item was ordered.

Posted 2 years ago

“I would write a review but have not yet received my order”

Helpful Report

Posted 3 years ago

Hi Derek, Apologies for the delay. We are experiencing a lot of problems with importing EU products and then clearing customs. Customs do not advise you when your packages will be processed and so we just have to wait until they arrive. If you do not wish to wait please let us know and we will refund your payment. Thank you for your patience with a situation that is not within our control.

Posted 3 years ago

“I have had no problem with international lamps courtesy in their emails but as of today’s date I still have not received my lamps I ordered about six weeks ago. Apparently due to import problems. I assume this will be sorted shortly.”

Helpful Report

Posted 3 years ago

Hi Tim, Apologies for the delay. We are experiencing a lot of problems with importing EU products and then clearing customs. Customs do not advise you when your packages will be processed and so we just have to wait until they arrive. If you do not wish to wait please let us know and we will refund your payment. Thank you for your patience with a situation that is not within our control.

Posted 3 years ago

“Disappointed as these bulbs are not Cool white as says on the order but Daylight bright which I did not ask for. Your communication and delivery were good.”

Helpful Report

Posted 3 years ago

“Advertising products for sale on line they don't have available in stock. This followed by long lead times or cancellation of the order”

Helpful Report

Posted 3 years ago

Hello Anthony, We did send you an email on the 12th January explaining the delivery situation. Please check your spam folder if you have not seen it. If you do wish to cancel your order please let us know and we will refund you straight away.

Posted 3 years ago

“Lamps came on time, however, when we fitted one lamp it blew within 2 days”

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Posted 3 years ago

“Products very good but delivery expensive and not very quick, infact if I had only bought one Tube the delivery would have cost more than the Tube”

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Posted 3 years ago

International Lamps is rated 4.6 based on 1,268 reviews