International Lamps Reviews

Name: International Lamps
Rating: 4.61

4.6 Rating 1,268 Reviews

90 %

of reviewers recommend International Lamps

Company Reviews

Questions

Metrics

4.6

Based on 1,268 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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01279459695

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International Lamps 5 star review on 29th September 2022

ANN HAILS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my order process was interrupted at home so when I had paid by Pay Pal the screen said the order had timed out.It suggested I started the order process again. I left it about 10 minutes and then rang International Lamps to check that they had not received my order. They said there was no order from me.I was a bit annoyed and thought I would try again the following day.On the next day I was most surprised to see a confirmation of my order with all the correct details.Documentation was good and lamps arrived in good time and condition.”

Helpful Report

Posted 3 years ago

Hi John, Sounds like this review refers to the PayPal issue which of course we have no control over. Godd to hear that once we recerived your order you were happy with the service.

Posted 3 years ago

“Good price but packing was poor, each delivery kept coming with damaged lamps”

Helpful Report

Posted 3 years ago

Hi Neil, Sorry to hear you were disapointed with your order. The lamps you ordered are particularly fragile and sometimes no matter how much packing we use they do arrive damaged. We did replace your damaged items as soon as we were advised of the breakages.

Posted 3 years ago

“I haven’t received the items I ordered yet as out of stock.”

Helpful Report

Posted 3 years ago

Hi Sharon, Apologies for the delay. We have just emailed you with an up date on the delivery time given to us by the manufacturer.

Posted 3 years ago

“Still waiting for them to be delivered Chris Massey”

Helpful Report

Posted 3 years ago

Hi Chris, Apologies for the delay but in our email sent to you on the 4th June we did advise the delivery date was going to be 10th July. You emailed us back acknowledging this. So as far the order is concerned we are on time with the new date. If you do wish to cancel the order then please let us know.

Posted 3 years ago

“Product was marked as 'in stock' on the website and order confirmation email said that the order was being processed. So it was a bit of a surprise when I received an email saying that the company did not have live stock management and the product was on back order with your stock replacement 3 weeks off (w/c 20 Jan 2020). As I wasn't in a hurry this time, I opted to wait but surely the company can sort this out (even if it is just removing the "in stock" bit).”

Helpful Report

Posted 4 years ago

Hi Duncan, Apologies for the delay with your order. As soon as we were aware that the item was no longer in stock then the website was changed to reflect that along with an indication of when the new stock is due to us.

Posted 4 years ago

“Ordered 4 bulbs they seemed to be well packed However upon closer inspection one of bulbs was damaged small circular piece of glass inside the box”

Helpful Report

Posted 4 years ago

Hi Colin, Sorry to hear you have received a damaged item. Please email a photo of the damaged lamp and we will send you a replacement. Just reply to any of the email confirmations you have received from us.

Posted 4 years ago

“Unfortunately when the tube finally arrived, well packaged, it was mm's to long. Not a fault of International Lamps but the manufacturers. Also to add to this had to pay additional delivery costs. Even though address given at order stage. Cannot believe these tube are not made in the UK.”

Helpful Report

Posted 5 years ago

“Not great so far sadly. Still waiting for goods to arrive and had to call you last week as had no idea if it had been despatched or not as had no communication. Appreciate the Xmas period would have delayed things a little but just keep us customers informed?”

Helpful Report

Posted 5 years ago

Hi Nicola, On the 2nd of January we sent you an email regarding the delivery address on the order. There is a mixture of 2 address given on your order and we are waiting for you to advise us which line of the address is correct. If you have not seen our email it might be in your junk folder. Please respond as soon as possible to avoid further delay and we hope to hear from you soon. Best Regards Andy

Posted 5 years ago

“It took 3 weeks to deliver the item”

Helpful Report

Posted 5 years ago

Dear Nabil, Sorry to hear you were disapponted with the delivery time of your order. We have looked into this and and there is a reason why your delivery was longer than usual. We can see we didn't recieve your order until 20.51 on 22nd December and as per our website home page, we stated that our offices were closed as of 12 o clock on the 22nd and no parcels were going to be despatched until our offices reopened on 2nd January. During normal opening hours your order would have taken the standard 2-3 days. I hope this clarifies any misunderstanding. Best Regards Sales Team

Posted 5 years ago

“It took 12 days delivery seems too long but it delivered peoperly at last.”

Helpful Report

Posted 5 years ago

Hi Andie and Sylvia, Sorry to hear you had problems with your delivery. We looked into your order and we could see that it was received by us on the 18th October and despatched the same day by Royal Mail. According to Royal Mail it was delivered on the 22nd October. Not including the weekend, we did deliver in 3 working days. If you have any questions about this delivery then please contact us.

Posted 5 years ago

“Very helpful staff. Good service on the phone. Internet site not good at all. Very difficult to find anything. Not helped by having 2 web sites with very similar names.”

Helpful Report

Posted 5 years ago

“arrived as promised, I can't find the inter connection block to link them together either on line or in the catalogue that came with the order.”

Helpful Report

Posted 5 years ago

Hi Dave, Sorry to hear you are unhappy with your purchase. Please be advised that the item you bought is not designed to be linked to other fittings nor do we advertise it as such. If you wish to return the item in a resaleable condition we will be happy to refund you the cost of the item.

Posted 5 years ago

“Unfortunately ive had poor service...i ordered 2 x s14 bulbs last week 35w x 300 mm..to fit in my elderly fathers wardrobe.1 bulb was 305 mm long ,so would not fit..other ok..whilst father tried pushing in he cracked 1 end..waiting reply from phone call..andy was chap..offered to return..no reply to date.. Keith bebbington”

Helpful Report

Posted 6 years ago

Dear Keith, Our apologies for the length of time it took to resolve your issue. Now it has been resolved we trust you are satidfied with your order.

Posted 6 years ago

International Lamps is rated 4.6 based on 1,268 reviews