International Lamps Reviews

Name: International Lamps
Rating: 4.61

4.6 Rating 1,268 Reviews

90 %

of reviewers recommend International Lamps

Company Reviews

Questions

Metrics

4.6

Based on 1,268 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

01279459695

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International Lamps 5 star review on 29th September 2022

ANN HAILS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MR8 supplied blew soon after first use. Suspect may not have been 12V rated as described.”

Helpful Report

Posted 1 month ago

“I haven’t actually received them yet!”

Helpful Report

Posted 1 year ago

Hi Gina, You have not received the item because you have ordered an item where our website was showing a due dated of 21st October. We also sent you an email confirming that the item you ordered was showing that date. Once the item is available it will be despatched to you with a confirming email.

Posted 1 year ago

“Purchased lamps from this company even though our last purchase was a delivery of 20 damaged lamps and after the company replaced, without any issue, the damaged lamps, after installing, some of the lamps have failed within a few weeks of install, so not exactly enamoured with this outcome. Our next order was for some heat lamps which you can’t really go wrong with but will have to wait and see.”

Helpful Report

Posted 2 years ago

“Difficult to fit due to an apparent angular out-of-alignment of the end caps.”

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Posted 2 years ago

“hi i made a purchase in feb and here we are in april and i still have not reieved my order ?”

Helpful Report

Posted 3 years ago

Hi Mark, Apologies for the delay. Wwe have only just received the stock ourselves and your order is now on its way to you.

Posted 3 years ago

“Nothing wrong with the goods, well packaged, etc but delivery time was woeful.”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear you were disapointed with the delivery time of the product. Looking at your order it was placeded on the 1st February and despatched by Royal Mail on the 5th. At the time of ordering we were quoting a delivery time of 7-10 days on the order confirmation emails. With this in mind we would have been within our quoted time frame.

Posted 3 years ago

“My Review is that I have dealt with International lamps for years and they still will not set up a credit account for me I could spend a lot more with this company but if they dont trust me I dont see why I should, I dont owe them any money so whats the problem.”

Helpful Report

Posted 3 years ago

Hi Gary, Our decisions for who is given a credit account are based on a report from a credit reference agency. We have followed their advice on how we should proceed with your application.

Posted 3 years ago

“Ordered item 21 jan. Website said in stock delivery up to 7 days .finally got 1 mar. Dont believe what website tells you!”

Helpful Report

Posted 3 years ago

Hi Derek, Our apologies for the delay with your order. This was down to the manufacturer being out of stock and unable to meet their delivery dates. As I'm sure you are aware importing items into the UK has been problematic at best and although it is getting better it is still causing issues.

Posted 3 years ago

“Still waiting for my order which I placed in December. I was told still waiting for lamps to arrive, website not showing out of stock.”

Helpful Report

Posted 3 years ago

Dear Derrick, Apologies for the delay. We are experiencing a lot of problems with importing EU products and then clearing customs. Customs do not advise you when your packages will be processed and so we just have to wait until they arrive. If you do not wish to wait please let us know and we will refund your payment. Thank you for your patience with a situation that is not within our control.

Posted 3 years ago

“I am still waiting delivery of my order so cannot comment on the product”

Helpful Report

Posted 3 years ago

Hi Christopher, The item you ordered was listed as a Pre Order item with a due date to us of the 26th February. If you are unable to wait for this delivery please let us know and we will refund your payment.

Posted 3 years ago

“I cannot comment as despite originally being told my order would be with me by 1st October, I am now being told maybe the end of October. Very unsatisfactory to be honest!!”

Helpful Report

Posted 3 years ago

Hi David, We are sorry for ther delay with your order but as expalined in the update email sent to you we were let down by the manufacturer who could not fulfil their order to us. A situation I'm sure you can see is beyond our control. If you are unable to wait for the new stock to be available from ther manufacturer please email us and we will refund your payment straight away.

Posted 3 years ago

“Wasn't happy ,got my heater element, which arrived in good time,and was packaged very well,but was broken,phoned up to report,was told to send a email,which I did,again quick reply and told a new element would be sent out to me,felt happy about the service,two days later new element arrived,but again it was broken,don't know if I was just unlucky,but couldn't be bothered to report it again. Just bought a new full heater instead?”

Helpful Report

Posted 3 years ago

Hi Andrew, We are sorry your replacement item was received broken. Please let us know whenever you receive a damaged item from us and we will replace it for you.

Posted 3 years ago

“First time buyer with this company I've paid for my pre-order and I'm still waiting for my order. I know its not the company's fault but their supplier”

Helpful Report

Posted 3 years ago

Hi Grahame, The latest from the supplier is that we should have our stock by 12th August. You will receive your order a couple of days after that.

Posted 3 years ago

“My order for two small bulbs arrived poorly packed - one broken - and as yet have not recieved a response to my email.”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear you have received damaged items. This is the first we are aware of this. Please email the sales team with a picture of the damaged items and we will replace them.

Posted 3 years ago

“Have not received goods as yet 17/04/2020”

Helpful Report

Posted 4 years ago

Hi Kevin, Sorry for the delay you are experiencing but the item you order is listed as a Pre order item which takes 7 working days for us to get in. That does not include the 4 days in the Easter break. Your items will be available for despatch within the next few days. Please bear with us deliveries are taking longer due to the current pandemic.

Posted 4 years ago

“I'm not able to provide a proper review yet - as I haven't received the items I ordered (and it's been 10 days, with no update).”

Helpful Report

Posted 4 years ago

Dear Maura, Your order has been despatched by Royal Mail UK. Date Despatched:8th April. Tracking Code:320975075001150A2A154 To track your order please follow the instructions below. 1) Please visit https://www.royalmail.com/track-your-item 2) Then type in your tracking code. Standard delivery is 2-3 days, but please allow a few extra days due to delays being experienced due to the pandemic. If you require any further information please do not hesitate to contact us!

Posted 4 years ago

“The lamps I wanted were advertised with free postage and my online order was accepted and payment taken when I placed it. Then I was contacted by International Lamps and asked to either pay a significant additional carriage charge or cancel the order. I chose the latter, continued shopping online and found the same lamps from a different supplier at virtually the same price, but with a carriage charge tat was a fraction of what International Lamps wanted to charge.”

Helpful Report

Posted 4 years ago

Hi Peter, It is unfortunate that we had to ask for additional carriage. Your item was over 600mm and so unable to be despatched by Royal Mail. This along with your Scottish Highlands post code meant your order incurred extra cost from Fedex. As you check out there is a statement on the page advising our customers of this possible extra cost.

Posted 4 years ago

“Poor customer service I ordered in stock lines on Sunday 12th Jan. IL took the money from the order on Monday 13th Jan On Thursday I enquired when the goods will arrive (they charged carriage) They said it was normal to take the money before the order was processed In the event the goods arrived on Monday 20th Jan By comparison I ordered from another company on Sunday 19th Jan. The goods arrived on Tuesday 21st Jan and they didn't charge carriage on top!”

Helpful Report

Posted 4 years ago

Hi Colin, Sorry to hear you were disapponted with your order. We had a look at the order you placed and the item is listed on our website as having a delivery time of 5-7 days. Taking this into account your order was delivered within the appropriate time frame.

Posted 4 years ago

“Was very disappointed with the level of service I received. I placed my order on Sunday and it was not dispatched until the following Friday! It then took a further 3 days to be delivered all in all taking 8 days which is completely unacceptable. I will not be purchasing from your website again.”

Helpful Report

Posted 4 years ago

Hi Daren, Sorry to hear that you were disappointed with the delivery time of your product BUT when you ordered the item it was showing as a Pre Order item with a delivery time of 4-5 days. If you then take into account the 2-3 working day delivery service, we had delivered it on time.

Posted 4 years ago

“Received wrong item , agreed to replace straight away but then had e mail to say not in stock for 5 days ,”

Helpful Report

Posted 4 years ago

Hi Ray, Apologies again for our mistake in sending you the incorrect item. I am sure you are aware that the item is listed on our website as a 5 day delivery time and this is because we bring them in to order. The correct item will be despatched to you as soon as we receive it in from the manufacturer.

Posted 4 years ago

International Lamps is rated 4.6 based on 1,268 reviews