International Lamps Reviews

Name: International Lamps
Rating: 4.61

4.6 Rating 1,268 Reviews

90 %

of reviewers recommend International Lamps

Company Reviews

Questions

Metrics

4.6

Based on 1,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

01279459695

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International Lamps 5 star review on 29th September 2022

ANN HAILS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 24 6ft led tubes from this company 5 of them were broke. Phoned company and basically said they won’t do anything about it. Won’t be using them again poor customer service”

Helpful Report

Posted 2 years ago

“Still not received after 4 weeks Poor communication as no update”

Helpful Report

Posted 2 years ago

“The bulb we bought lasted two days. If this is not poor quality I don't know what is,and at £4.99 it was t the cheapest either.”

Helpful Report

Posted 2 years ago

Hi Jayne, This review is not for the order 60319 that you placed with us. We sent you an email on 24th October advising we were unable to supply the items. We then refunded your payment in full.

Posted 2 years ago

“I ordered two led tubes on 10th October, only to be advised that they would not be available until the 28th October. It is now 1st November and I still do not have them or been advised if, or when they are likely to be delivered. My overall view of this company is very very poor.”

Helpful Report

Posted 2 years ago

Hi, When you placed your order our website was already showing a due date of 28th. We also sent you an email advising you of this in case you missed it. The delivery time has run over by a couple of days but we are expecting our new stock in the next few days.

Posted 2 years ago

“Still waiting for the delivery”

Helpful Report

Posted 2 years ago

“Still not had the bulbs”

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Posted 2 years ago

“Absolutely rubbish- advertise light bulbs that may never be available”

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Posted 3 years ago

“Delivery not expected till end of October. Oerter placed min August.”

Helpful Report

Posted 3 years ago

Hi Phi, We stated that delivery for this product was October on the website when you made yoyr order. We also sent you an email to make sure you saw the delivery date. If you do not wish to wait for the item then you should not have ordered it. Please contact our sales team if you wish to cancel your order.

Posted 3 years ago

“Impossible to review lamps as they have still not been delivered”

Helpful Report

Posted 3 years ago

Hi Keith, Apologies for the delay but we have been waiting on the item to come in from the manufacturer. It arrived with us end of yesterday. Your order will leave us today and will be with you tomorrow. You will receive an email later today with the tracking details.

Posted 3 years ago

“Basically dropshippers you order then wait 3 weeks for them to import from china never use again.”

Helpful Report

Posted 3 years ago

Hi Steven, Sorry that you had to wait for your order. The items you ordered were coming from Osram UK and we had to wait for their order to arrive with us as explained in the emails we sent to you. We do not drop-ship and do not order directly from China.

Posted 3 years ago

“Haven't received my order placed on the 13th May !! Now over 4 weeks ago”

Helpful Report

Posted 3 years ago

Hi Susan Many thanks for your message Sorry to hear that you have not received your order yet This is due to us any day now and will be shipped as soon as it arrives Sorry for the delay and any inconvenience that this may cause

Posted 3 years ago

“can't write a review because I still have not received the product. it keeps getting further delayed.”

Helpful Report

Posted 3 years ago

Hi, apologies for the delay. As explained in our email to you on 28th January, the original manufacturer discontinued this item. We managed to find another supplier but we are looking at a May delivery time. In our email we also offered to cancel and refund your payment should you not wish to wait but we have not had a reply from you concerning that. If you do wish to cancel your order please contact our sales team.

Posted 3 years ago

“Hi, I’m not very impressed, I ordered and paid for 10 bulbs and I only received 2!.”

Helpful Report

Posted 3 years ago

Hello, on checking the order 54354 we can see you ordered 6 pcs which were showing as pre order items. We confirmed this in a reply email. The lamps did come in late and when you asked us to cancel the order we refunded you in full that day. Please check your records to make sure this review is for the order you placed with us.

Posted 3 years ago

“Still waiting for my purchase, chased it twice”

Helpful Report

Posted 3 years ago

Hi Angela, Apologies for the delay but as explained in the email we sent to you on the 10th, there is a delay with this item from our supplier. We have been advised to expect delivery to us by the end of the week which is the information we passed on to you. As soon as the item is here we will despatch the order to you.

Posted 3 years ago

“I ordered and paid for lights on the 6th of December 2021. I was told there was a delay. I accepted that, AT THAT TIME!!! I emailed you regarding this lack of information - still no response. The money was taken - no goods delivered !!. Please respond appropriately”

Helpful Report

Posted 3 years ago

Hi Brian, we have just responded to your email regarding your order and it looks like the reason you have not received any correspondence from us is that the email on your order is incorrect. We have received our new stock today and your order should be with you shortly.

Posted 3 years ago

“I am not very happy as i have not recieved my lamps yet.”

Helpful Report

Posted 3 years ago

Hi Kathleen, Your order was cancelled as per your instructions from your email on 4th October and your payment was refunded that day.

Posted 3 years ago

“I haven't received the product ordered weeks ago”

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Posted 3 years ago

Hi Kieran, Apologies for the delay with your item. As explained in the email we sent to you when you placed your order, we are waiting for our stock delivery from our supplier. This is still the case and we have just been advised that they have yet again had to delay the shipment. As we seem unable to aquire an accurate delivery time from our supplier for this item we will cancel your order and issue a full refund today. Apologies once again for the inconvenience.

Posted 3 years ago

“Your asking for a review of something you haven’t supplied yet !you said you didn’t have it in stock .if it’s not here shortly I’ll be asking PayPal to retrieve my money .very unhappy customer .”

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Posted 4 years ago

Hi William, Apologies for the delay with your order. Unfortunately Reviews.io send out these feedback requests without checking to see if the order has been despatched. We will cancel your order and refund your payment today.

Posted 4 years ago

“I'm still waiting for my order to arrive. Also I message you asking how long my order would take, and got no feedback from you whatsoever”

Helpful Report

Posted 4 years ago

Hi Michael, We have checked our emails and cannot find a message from you chasing this item. On the 26th May we did send you an email advising that the order was despatched by Royal Mail. We are happy to chase orders if they are over due but we must be informed of that so we can help. If you have not received the order please let us know.

Posted 4 years ago

“So far, Not satisfactory. 80 units were ordered. so far only 20 have arrived. These were in a damaged package repaired by the carrier and so far I have installed 10. Of these one was in an intact cardboard tube but the glass light tube was broken in half and another refused to work when plugged in. The remaining 10 should be installed on tuesday.”

Helpful Report

Posted 4 years ago

Hi John, We have just received your review saying that you have only received 20 pcs of the order when all 80 pcs were despatched to you. We have not been advised of any short shipment despite the your invoice advising that all items sent. We have also not been advised of any damaged or faulty goods. Obviously we need to be advised of these problems to enable us to respond appropriately. Can you confirm all of the above so we can assist you.

Posted 4 years ago

International Lamps is rated 4.6 based on 1,268 reviews