International Lamps Reviews

Name: International Lamps
Rating: 4.61

4.6 Rating 1,268 Reviews

90 %

of reviewers recommend International Lamps

Company Reviews

Questions

Metrics

4.6

Based on 1,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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01279459695

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International Lamps 5 star review on 29th September 2022

ANN HAILS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having received a damaged light and informed international lamps I am still waiting for a refund having been told that I would.”

Helpful Report

Posted 4 years ago

“First part of my order was processed in good time however some goods were not in stock..............unfortunately I am still waiting for these goods a couple of months later”

Helpful Report

Posted 4 years ago

Hi Al;an, Apologies for the delay. The two light bulbs you are waiting are due to us at the end of this month. If you are unable to wait for them please let us know and we will refund you for them.

Posted 4 years ago

“Rubbish to the best of my knowledge”

Helpful Report

Posted 4 years ago

Hi Jim, Not sure why you have left this review as we despatched your order on 12th February just a few days after placing your order. We sent you an email confirming this.

Posted 4 years ago

“Can not Wright a review as have not received goods”

Helpful Report

Posted 4 years ago

Hi, On the 9th March you asked us to cancel the order and refund your payemnt which we did that day. This is why you have not received your order.

Posted 4 years ago

“Still waiting for halogen bulbs to arrive. Were on back order but should have been dispatched by now. No communication received as to when I should expect them. Not sure if I would use this company again.”

Helpful Report

Posted 4 years ago

Hi Kevin, Sorry for the delay you have experienced with your order. We had sent you an email advising that we were expecting delivery on the 10th of February but due to problems we have experienced with our stock orders coming in from Europe,it was delayed several times. We have received stock now and your order is being processed today.

Posted 4 years ago

“NOT YET RECEIVED”

Helpful Report

Posted 4 years ago

Dear Mavis, Apologies for the delay with your order. This has been due to import and customs problems but the item has just arrived with us and should be with you by the end of the week.

Posted 4 years ago

“Never received the goods, chased to order only to be told the item was no longer available. Poor poor service, stay clear of this company.”

Helpful Report

Posted 4 years ago

Hi Claire, The item ordred was listed as Pre Order on the website. On placing our order with the supplier we were advised it had been discontinued. As this was not a stock item for us we would not be unaware of the situation.

Posted 4 years ago

“I am still waiting for delivery (VERY POOR SERVICE) . David Tinson”

Helpful Report

Posted 4 years ago

Dear David, Apologies for the delay with your order. This has been due to import and customs problems but the item has just arrived with us and should be with you by the end of the week.

Posted 4 years ago

“Hi, unfortunately we discovered the 2 of 6 bulbs were broken”

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Posted 4 years ago

Hi, Sorry to hear you received some damaged items. We will post replacements to you.

Posted 4 years ago

“I’ve been asked to write a review before the product I ordered online has arrived, that’s not quite right!”

Helpful Report

Posted 4 years ago

Dear Charlotte, Apologies for the delay. We are experiencing a lot of problems with importing EU products and then clearing customs. Customs do not advise you when your packages will be processed and so we just have to wait until they arrive. If you do not wish to wait please let us know and we will refund your payment. Thank you for your patience with a situation that is not within our control.

Posted 4 years ago

“The bulbs have been ordered quite some time ago. I haven’t received them yet!!!!”

Helpful Report

Posted 4 years ago

Dear John, Apologies for the delay with your order. This has been due to import and customs problems but the item has just arrived with us and should be with you by the end of the week.

Posted 4 years ago

“Have not yet received the lamp yet”

Helpful Report

Posted 4 years ago

Dear Wendy, Apologies for the delay. We are experiencing a lot of problems with importing EU products and then clearing customs. Customs do not advise you when your packages will be processed and so we just have to wait until they arrive. If you do not wish to wait please let us know and we will refund your payment. Thank you for your patience with a situation that is not within our control.

Posted 4 years ago

“No goods. Promised delivery after another date. Still no goods. Money taken out no further correspondence. Avoid, don’t use them”

Helpful Report

Posted 4 years ago

Dear Geoffrey, Apologies for the delay with your order. This has been due to import and customs problems but the item has just arrived with us and should be with you by the end of the week.

Posted 4 years ago

“Item not received”

Helpful Report

Posted 4 years ago

Dear Therese, Apologies for the delay. We are experiencing a lot of problems with importing EU products and then clearing customs. Customs do not advise you when your packages will be processed and so we just have to wait until they arrive. If you do not wish to wait please let us know and we will refund your payment. Thank you for your patience with a situation that is not within our control.

Posted 4 years ago

“Still awaiting delivery after a month”

Helpful Report

Posted 4 years ago

Dear John, Apologies for the delay with your order. This has been due to import and customs problems but the item has just arrived with us and should be with you by the end of the week.

Posted 4 years ago

“Still waiting for our order? .Very dissatisfied.”

Helpful Report

Posted 4 years ago

Hello Bryn, Apologies for the delay. It looks like Crompton Lamps did not have their January stock delivery due to importing and customs problems. They have now advised a due time to us of 26th February. If you are unable to wait for this item please let us know and we refund your payment.

Posted 4 years ago

“Ordered over 3 weeks ago. Assured item would be with me by 15th Jan. Emailed last week to say not received it, told there had been delay and would be with me this week. Still not received. Invoice for my payment sent and now asked to review! Not happy!”

Helpful Report

Posted 4 years ago

Hi Julienne, Apologies for the delay with your order. This has been due to import and customs problems but the item has just arrived with us and should be with you by the end of the week.

Posted 4 years ago

“Items advertised not available and 5 days delivery took nearly 4 weeks”

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Posted 4 years ago

Hi Nirmal, Sorry to see you were unhappy with the order. When ordering items in from manufacturers we are always dependant upon their stock. Unfortunately in your case the manufacturers we out of stock though we did advise you of this once we were made aware.

Posted 4 years ago

“Only half of my order received: I emailed to inform : No reply as yet : I ordered: G24 4PIN ES ADAPTOR WHITE 2 2 0 LV N002 - 2.96 1 - Received HGS24070C27 HALOGEN GLS 240v 70w CLEAR ES 2 2 0 STA - 1.50 1 - Not Received DELIVERY CHARGE - 3.32 1”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear you have not received all your items. We have checked our emails and have not received an email from you concerning this. Please email onlinesales@internationallamps.co.uk and let us know exactly what you have not received so we can help you.

Posted 5 years ago

“As of today I have still not received these lamps .Please ensure that they are delivered ASAP”

Helpful Report

Posted 5 years ago

Dear Gill, Please refer to our email sent to you on the 7th July advising that the item you ordered was showing on the website as a Pre order item and that the supplier could not advise a delivery date. This is still the case. Please let us know if you wish to cancel the order.

Posted 5 years ago

International Lamps is rated 4.6 based on 1,268 reviews