International Lamps Reviews

Name: International Lamps
Rating: 4.61

4.6 Rating 1,268 Reviews

90 %

of reviewers recommend International Lamps

Company Reviews

Questions

Metrics

4.6

Based on 1,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01279459695

Write Your review

Tell us how International Lamps made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

International Lamps 5 star review on 29th September 2022

ANN HAILS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid June 16th. Still don't have them.”

Helpful Report

Posted 5 years ago

Hi Jennifer, Apologies for the delay with your order. We had originally emailed you advising the item was listed as being available for despatch 5 days after placing your order. We have chased our suppliers today and they have advised the lamps should be with us by middle of next week. If you are unable to wait for this delivery please email our sales team to let us know and we will refund you immediately.

Posted 5 years ago

“Ordered at the end of May, Still hasn't been delivered”

Helpful Report

Posted 5 years ago

Hi Robert, Apologies for the delay with your item. The goods actually arrived to us end of yesterday and will be leaving for you today.

Posted 5 years ago

“Bought a replacement magnetic ballast for fluorescent light. Unfortunately it did not work. Impossible to contact by phone in these covid times.”

Helpful Report

Posted 5 years ago

Hi, Yes during these times we are working with reduced staff and reduced hours so the best way to contact us is via email.

Posted 5 years ago

“Not received yet”

Helpful Report

Posted 5 years ago

Hi, Your order was despatched on 24th April by Royal Mail. As per our confirmation emails, deliveries can take up to 7 working days due to delays with thr Royal Mail during the present emergency. We ask all our customers to please be patient.

Posted 5 years ago

“Well I’m asked to write a review on something I’m still waiting for them to deliver. So sorry not impressed best advice pls deliver my order !!!!”

Helpful Report

Posted 5 years ago

Hi, Sorry for the delay of your order. The item you ordered is listed as a pre order item that should be despatched within 7 days. Due to the current situation we are experienceing delays but we should have your order ready to despatch today. We will send you tracking details once avaiable.

Posted 5 years ago

“Very disappointed that item I ordered stated in stock on the website but then received an e mail to say it was out of stock”

Helpful Report

Posted 5 years ago

Hi Glenys, Our apologies for not being able to fulfil your order.

Posted 5 years ago

“Hi we have not received our delivery of Pullman bulbs Regards Marcus”

Helpful Report

Posted 5 years ago

Hi Marcus, You have not received your lamps because the item you have ordred is marked on the web site as a pre order item with a due date of the 7th May.

Posted 5 years ago

“I've not received the product yet not much more I can say but very poor! Your web site showed stock so I placed the order. You don't have stock so haw can you be perceived as anything but poor. However, if you value the reviews you get that, are negative then you will contact me to discuss further. If you don't contact me why bother having any reviews in the first place as all you want to do is collect stars!”

Helpful Report

Posted 5 years ago

“Not received my goods.”

Helpful Report

Posted 5 years ago

Hello Stephen, You have not received your goods yet because they are listed on the website as a Pre Order item with a due date of 20th May. We also sent you an email on the 25th February to make sure you were aware of the delivery date. If you wish to cancel this order please let us know.

Posted 5 years ago

“Not yet received items”

Helpful Report

Posted 5 years ago

Hi Andrea, Sorry for the delay with your item. Please be aware that when you ordered the item the website was showing that it was a Pre Orde item and that it was not available until the 25th February. This has been delayed slightly and will now be due to us on the 28th.

Posted 5 years ago

“Still waiting for the delivery of what I purchased”

Helpful Report

Posted 5 years ago

“Bulb does not work.”

Helpful Report

Posted 5 years ago

Hi James, Sorry to hear you have had a problem with the Kosnic lamp you ordered. Sometimes there are compatibility issues between low voltage LED lamps and the transformers that run the lamps. Can you please contact us with the information from the transformer you are currently using and we will try to resolve the issue for you.

Posted 5 years ago

“Huge disappointment, you are asked to wait for delivery for weeks when others can deliver in a day or two, I will never buy anything from them again, hope I get my current delivery at all!”

Helpful Report

Posted 6 years ago

Dear Jaroslaw, The item you have ordered is out of stock with the manufacturer hence the long delivery. If you would like to cancel your order and order from another website then please let us know and we will refund you in full.

Posted 6 years ago

“Over a week, still no sign of item”

Helpful Report

Posted 6 years ago

Hi Steven, Your order was ready to despatch on the day you ordered it but the postcode you put on the delivery address does not match the address according to the Royal Mail Postcode Finder website. We sent you an email on the 30th May asking you to confirm the address and chased you for a reply on the 3rd June but so far we have had no reply. Please confirm your delivery address a as soo as you can to avoid further delay.

Posted 6 years ago

“I bought an LED tube light bulb for approx £14. I entered my postal details and the cost of the delivery was approx £5. International lamps have since been in contact to say that they need another £10 for delivery. Okay I know we live in Northern Ireland, Royal Mail deliver here for the same price, as do Amazon etc. I feel this is discriminatory as we are all part of the UK.”

Helpful Report

Posted 6 years ago

Hi James, On our website when checking out we do advise that we might have to ask for extra carrige for certain size parcels that are not going to the mainland UK. As you have ordered a 6 foot tube, this is not something that can be sent by the post and we there for have to use a courier. All couriers charge extra for this size parcel going to the Highlands of Scotland, off shore islands and Northern Ireland. It is not something that we choose to do but is something levied by all couriers. As we have heard from you since our initial email of the 25th May advising the extra carriage we will now presume that you do not wish to proceed with your order and so will cancel and refund you today.

Posted 6 years ago

“I ordered some light fittings that were described as available International Lamps then told me they were obsolete Why were they still listed on their web site ?”

Helpful Report

Posted 6 years ago

Dear Vince, We can only apologies for originally showing these items as in stock. They are still on our site but now show as obsolete.

Posted 6 years ago

“Selling items they don’t even have in stock. One star for getting my money back after waiting for three weeks without any communication from their side.”

Helpful Report

Posted 6 years ago

Hi Mr Helmerking, I am sorry to hear you have had a poor experience when ordering with us. When the order was placed on the 10th December we emailed you back on the 11th advising that we were awaiting stock and that we had been advised by the manufacturer it would be about 7 days. Unfortunately we were let down by the manufacturer and once we had come back from our Christmas break emailed you on the 2nd January advising delivery had been put back to March. On the 4th you replied asking for a refund and we replied that day confirming the cancellation and refund. A combination of being let down by the manufacturer and the holiday period did result in a less than satisfactory ordering experience and I hope you are able to accept our apologies.

Posted 6 years ago

“Can't review yet, haven't received my bulbs yet! Billy Ferguson”

Helpful Report

Posted 6 years ago

Dear William, Sorry to hear that you have not yet received your order. We can confirm your order was despatched by Royal Mail on 3rd January. We would expect you to receive your order via the post anytime now. If you have any further problems please do not hesitate to contact me. Best Regards Andy

Posted 6 years ago

“Very poor. Products on the website that were available were no longer available after paying”

Helpful Report

Posted 6 years ago

“Made a large purchase on 22 Nov and have not received a delivery or a response to my e-mail asking for a delivery date or a full refund. First and last time customer... ____ Refund received on 5 Dec. Thanks.”

Helpful Report

Posted 6 years ago

Dear James, Sory to hear that you have been disappointed with your shopping experience with us. We have looked back through our emails and as far as we can see we have not received an email from you chasing delivery or asking for a refund. On the 22nd of November we sent you an email advising that not all items from your were in stock and that we could make a part delivery if so instructed. You replied asking if there would be an extra charge for that to which we replied, no there was not. There was no direct instruction from you to make the part delivery. After that we had no more communication from you and so we waited for the full order to be available before we despatched the order today. Had we received an email chasing delivery or asking for a refund we would have responded straight away as we do with all our email correspondance. Yours Sincerely, International Lamps Web Team

Posted 6 years ago

International Lamps is rated 4.6 based on 1,268 reviews