Intus Healthcare Reviews

Name: Intus Healthcare
Rating: 4.75

4.8 Rating 1,788 Reviews

95 %

of reviewers recommend Intus Healthcare

4.8

Based on 1,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

08000248050

Email:

contact@intushealthcare.com

Location:

17 Boundary Business Centre, Boundary Way, Woking
GU21 5DH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using CPAP for 25 years and I found this product does not work for me.Can I return unused items for a refund Please”

Helpful Report

Posted 10 years ago

“Having failed to conclude the sale due to lack of my paperwork you agreed to refund my cash , this you did for the air pump thank you , However you still sent the mask to which I have nothing to connect it with , perhaps I can adapt a vacuum cleaner? I suppose now I have the mask I should be glad ?”

Helpful Report

Posted 10 years ago

“Still cant give you any rating because the items have not arrived yet! Still waiting!!!”

Helpful Report

Posted 10 years ago

“Delivery was fast and product was as described, However you have a no returns policy. I was aware of this as set out on your website for H&H reasons , however I think this a get out on your part. Many American companies selling this and similar masks offer up to a 30 day money back guarantee. If you could come somewhere in line with this it would make for a more reassured purchase for sleep apnea sufferers in the future. I am Currently unable to work so a £109 purchase for me was a big gamble, unfortunately within 5 minutes I realised the mask wasn't suitable for me, I realise this is an product issue but a non returns policy on you side is very disappointing. Best Regards Terry Smith”

Helpful Report

Posted 10 years ago

Hello Terry, thank you for your feedback. We are looking into the returns situation to find a solution as we know it is not ideal, but once a mask is opened it cannot then be reused. As it is though, the SleepWeaver masks can be returned as they have a Mask Fit Guarantee. Although the returns period has now elapsed we'll be happy to make an exception and facilitate the return for you anyway. Just send an email to contact@intushealthcare.eu and we'll get that arranged for you. Regards, Intus Healthcare

Posted 10 years ago

“As of yet I have not received the product I ordered 9 days after ordering”

Helpful Report

Posted 10 years ago

“I was given incorrect information regarding the size & fitting of a mask that I was ordering. What followed was a series of phone calls & e mails that was stressful & did not solve the problem. I was extremely dissatisfied with the level of service.”

Helpful Report

Posted 10 years ago

Intus Healthcare is rated 4.8 based on 1,788 reviews