Intus Healthcare Reviews

Name: Intus Healthcare
Rating: 4.75

4.8 Rating 1,787 Reviews

95 %

of reviewers recommend Intus Healthcare

4.8

Based on 1,787 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

08000248050

Email:

contact@intushealthcare.com

Location:

17 Boundary Business Centre, Boundary Way, Woking
GU21 5DH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having failed to conclude the sale due to lack of my paperwork you agreed to refund my cash , this you did for the air pump thank you , However you still sent the mask to which I have nothing to connect it with , perhaps I can adapt a vacuum cleaner? I suppose now I have the mask I should be glad ?”

Helpful Report

Posted 9 years ago

“Still cant give you any rating because the items have not arrived yet! Still waiting!!!”

Helpful Report

Posted 9 years ago

“Delivery was fast and product was as described, However you have a no returns policy. I was aware of this as set out on your website for H&H reasons , however I think this a get out on your part. Many American companies selling this and similar masks offer up to a 30 day money back guarantee. If you could come somewhere in line with this it would make for a more reassured purchase for sleep apnea sufferers in the future. I am Currently unable to work so a £109 purchase for me was a big gamble, unfortunately within 5 minutes I realised the mask wasn't suitable for me, I realise this is an product issue but a non returns policy on you side is very disappointing. Best Regards Terry Smith”

Helpful Report

Posted 9 years ago

Hello Terry, thank you for your feedback. We are looking into the returns situation to find a solution as we know it is not ideal, but once a mask is opened it cannot then be reused. As it is though, the SleepWeaver masks can be returned as they have a Mask Fit Guarantee. Although the returns period has now elapsed we'll be happy to make an exception and facilitate the return for you anyway. Just send an email to contact@intushealthcare.eu and we'll get that arranged for you. Regards, Intus Healthcare

Posted 9 years ago

“As of yet I have not received the product I ordered 9 days after ordering”

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Posted 9 years ago

“I was given incorrect information regarding the size & fitting of a mask that I was ordering. What followed was a series of phone calls & e mails that was stressful & did not solve the problem. I was extremely dissatisfied with the level of service.”

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Posted 9 years ago

Intus Healthcare is rated 4.8 based on 1,787 reviews