ipaytotal Reviews

Name: ipaytotal
Rating: 3.88

3.9 Rating 148 Reviews

72 %

of reviewers recommend ipaytotal

Company Reviews

Questions

Metrics

3.9

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how ipaytotal made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ipaytotal 1 star review on 22nd May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ipaytotal's customer support team is incredibly professional and helpful, which is hard to find these days! Glad to find you guys!””

Helpful Report

Posted 6 years ago

“be away from ipaytotal .shortly they will steal your money .stop paying you. they are really very bad. we lost 50k with them they even stop answering to our emails and also on skype be away .everybody who hear about this company to be away .they are scam.”

Helpful Report

Posted 6 years ago

This is to formally inform everyone that one of the major banks that we were working with is facing issues with the regulating authorities due to the additional scrutiny and audit from the FCA. We regret to inform you that they have been required to stop all financial activities including distribution of funds until further notice. Some of our clients that were processing through this bank have been affected due to this situation. Furthermore, the bank ceased to undertake any payment processing activities. Therefore, the transactions of some of our merchants have been affected by the aforesaid condition. Keeping in view the above-mentioned circumstances, the payouts will be delayed until such time the bank tells otherwise. We are working with the concerned departments regarding such and have been informed that they will update us as soon as their issues are resolved. As soon as we receive the funds, we will be processing the payments of our merchants immediately. Rest assured that we are already in talks with alternative banks for securing a new MID for you but it is taking some time to set up. Please know that we are doing our best to speed up the process but unfortunately, this is already beyond our control. We hope to get the new MIDS within next week and we will keep you informed on the progress. We humbly apologize for all the inconvenience caused.

Posted 6 years ago

“Support doesn't react. and the company doesn't pay money for merchants.”

Helpful Report

Posted 6 years ago

“I dont know who writes these all good reviews about that company, but they don't pay money to the merchants. I and many others who was charged by them on the same merchant account were cheated, and we didn't get our money. Support doesn't answer me at all.For now I was promised to get my money in may and that person doesnt answer me again. i feel cheated and i am waiting for my money already 7 months. They owe me 10000 usd. Send me my money !”

Helpful Report

Posted 6 years ago

“I want to personally thank you for all your help with setting my business up with a complete payment solution, your service was exceptional and i will definitely recommend your business to all my friends and family. extreme Service For my CBD Merchant Accounts.”

Helpful Report

Posted 6 years ago

“Excellent customer service, Great company, great people.”

Helpful Report

Posted 6 years ago

“I have been using ipaytotal for over 1 years and have had amazing experience!”

Helpful Report

Posted 6 years ago

“Very good service, well priced with excellent customer support.”

Helpful Report

Posted 6 years ago

“We needed 3 accounts for each business – ipaytotal made it easy! The Gateway, The Merchant Accounts, The Protection – a one stop shop.” Great Service.”

Helpful Report

Posted 6 years ago

“iPaytotal are truly the experts when it comes to payment processing for high risk merchants. if you are a high risk merchant in need of payment processing services do not hesitate to check out iPaytotal. I was approved for 4 merchant accounts within 48 hours. Great experience.”

Helpful Report

Posted 6 years ago

“After doing lots of research and shopping around for merchant account providers, Ipaytotal offered me by far the affordable rate. Their approval time was really fast too. Will definitely recommend them to others.”

Helpful Report

Posted 6 years ago

“The iPaytotal team made the experience of opening a high-risk merchant account very easy. Team was always available when I had questions and I felt comfortable with his level of knowledge in the industry. I would definitely recommend iPaytotal to a Everyone.”

Helpful Report

Posted 6 years ago

“Thanks a lot to iPayTotal team for a Best solution for my business. It is very genuine. God Bless. It is almost 9 months we are running business without any problem. Thanks again For the Great support.”

Helpful Report

Posted 6 years ago

“Awesome Customer Support and Good Guys to Give Support every day,Awesome.”

Helpful Report

Posted 6 years ago

“From Ukraine, Been working with ipaytotal for the past 9 week, I am so happy with the process so far, got all the payments at right time, 24/7 human customer care is something hard to come by in payment gateways. I have a Forex company, and dealing with high volumes, no problems whats so ever till now, Thanks”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Cheaters. They blocked my account without any reason and didn't give me any proofs of that. They didn't pay my money from the merchant. I was promised by Ruchi and other Indian guys from that company to get money in 180 days, after waiting that time, i didn't get it also. Nobody from Finance and risk didn't speak with me. So they took a LOT of my money . DON'T WORK WITH THEM!”

Helpful Report

Posted 6 years ago

“THE POSITIVE REVIEWS ARE MORE THAN LIKELY WRITTEN BY IPAYTOTAL .NOT SURE WHAT TYPE OF BUSINESS THIS IS, BUT IT WAS A TOTALLY WASTE OF MY TIME. AFTER GOING THROUGH ALL OF THE STEPS TO GAIN A MERCHANT PROVIDER, HOUNDED SEVERAL DAYS TO PAY THE UPFRONT $500 FEE TO BE INSTATED. I WAS PROVIDED WITH A MERCHANT, WHO WOULD ONLY ALLOW CUSTOMER CHARGES 4 TIMES A MONTH. IT WAS A TOTAL WASTE OF MY TIME. I BELIEVE THEY DO NOT ACTUAL REACH OUT TO MERCHANTS UNTIL YOU'VE PAID YOUR FEE. WORD OF ADVICE, DON'T WASTE YOUR TIME - FROM A USA BUSINESS OWNER.”

Helpful Report

Posted 6 years ago

Dear Mr Lo We are really sorry that you are not satisfied with our services but we would like to bring into your notice a few points so that you can understand the meaning of a high-risk merchant account. We are a high-risk merchant account provider and it implies that we work with acquiring banks that are catering their services to high-risk businesses. These banks have to keep the accounts secure and take measures to prevent any fraud and chargebacks and thus high risk accounts have some limitations when it comes to the number of transactions that can be done on one card by a single customer. We are a high-risk processor and we have enough security measures in place to identify fraudulent transaction or any other online fraud. Our anti-fraud systems are so intelligent that they can identify fraudulent transaction by the pattern of the card numbers and email address, so don't worry we are always here to support our merchants, till the time the merchant is doing genuine sales, and customers are happy with the purchase. Our Payment Gateway has an inbuilt ‘Risk’ logic which can sniff out a possible fraud faster than a K9 squad. Let’s say a merchant who gets 3-4 online orders in a day suddenly starts to get 300 daily orders. A sudden spike in transaction velocity (number of transactions per minute/hour/day), volume (amount transacted for), or pattern (international orders for a local brand) is an indicator of fraud and our systems immediately flag such transactions for further investigations. Our ‘Risk’ logic also has 72 odd rules for monitoring the thousands of transactions on our payment gateway on a daily basis. This logic is designed according to the merchant, and our logic pathway can easily differentiate between standard day-to-day transactions and those that carry a high probability of risk. Every time a card is used for payment, our gateway connects with the card provider to check if the card has been hotlisted. (Hotlisting means that the card has been blocked temporarily or permanently for use). This is done in real-time so that a verified transaction is still completed within seconds, while the suspicious ones get flagged. We also use geographical and pattern-based transaction monitoring (as for detecting merchant frauds) to identify suspect transactions. This helps us in preempting and preventing chargeback frauds and other types of customer frauds. We have a hit ratio of being able to identify 85% of fraudulent cases in advance. We believe it is of the utmost importance that the needs and expectations of clients are systematically defined and translated into prerequisites that are fully met, through the correct application of the Quality Management System in order to always ensure the highest degree of satisfaction. Right from the offer stage, we establish the most effective communication possible with our clients and that enables us to determine the prerequisites and then translate them into the design and creation of products and services. We truly understand the importance of quality and value of good customer service. That’s why we are the leading provider to offer 24/7 support. We have highly qualified engineers available to provide you with the highest levels of service in the industry. We try our level best to provide the service of a proficient level to our valued customers. And yes we charge a setup fee because nothing in this world comes for free. But we are really surprised when customers like you who waste our time and energy, get the best possible services and then leave us because we do not support your fraudulent activities, and then even after getting your fee refunded, on time, write such reviews just out of frustration. Sadistic people like you are never satisfied even if they get the best services in the world, because what you want to do can not be supported by any genuine bank or payment processor. I hope you get a processor, who can accommodate 50 transactions from the same card . Good Luck Stephen iPayTotal

Posted 6 years ago

“THE POSITIVE REVIEWS ARE WRITTEN BY IPAYTOTAL: NOT SURE WHAT TYPE OF BUSINESS THIS IS, BUT IT WAS A TOTALLY WASTE OF MY TIME. AFTER GOING THROUGH ALL OF THE STEPS TO GAIN A MERCHANT PROVIDER, HOUNDED SEVERAL DAYS TO PAY THE UPFRONT $500 FEE TO BE INSTATED. I WAS PROVIDED WITH A MERCHANT, WHO WOULD ONLY ALLOW CUSTOMER CHARGES 4 TIMES A MONTH. IT WAS A TOTAL WASTE OF MY TIME. I BELIEVE THEY DO NOT ACTUAL REACH OUT TO MERCHANTS UNTIL YOU'VE PAID YOUR FEE. WORD OF ADVICE, DON'T WASTE YOUR TIME - FROM A USA BUSINESS OWNER.”

Helpful Report

Posted 6 years ago

“The best customer support, and the easiest and fastest way to set up a payment solution even if you are a super high-risk business. I am having an adult site, for which I needed a solution, and these guys got me up and running in 8 days. Thanks, Alex, you are the best.”

Helpful Report

Posted 6 years ago

ipaytotal is rated 3.9 based on 148 reviews