Isawitfirst.com Reviews

"Quality and customer service shocking!!\r\nI ordered a pair of jeans which the zip was broken, i got in contact with them as you have to pay for a return. To which they replied really quickly at first and then stopped replying altogether. i then ordered another pair of the same jeans to which looked completely different to the first pair i had. i understand the colour will not be the exact same but the denim even felt different. As they took so long to reply i got the first pair of jeans repaired to which i had to pay for. i finally got a reply and they have refunded me 20% of the price which is \u00a35 to which i then had to use to send the second pair of jeans back. i feel the customer service was shocking!! refunded me \u00a35 to then have to use it to return stuff to them. i will not be using this company ever again and recommend to AVOID!!! Also not to mention the jeans look completely different to what they do on the website!"

"Quality and customer service shocking!!\r\nI ordered a pair of jeans which the zip was broken, i got in contact with them as you have to pay for a return. To which they replied really quickly at first and then stopped replying altogether. i then ordered another pair of the same jeans to which looked completely different to the first pair i had. i understand the colour will not be the exact same but the denim even felt different. As they took so long to reply i got the first pair of jeans repaired to which i had to pay for. i finally got a reply and they have refunded me 20% of the price which is \u00a35 to which i then had to use to send the second pair of jeans back. i feel the customer service was shocking!! refunded me \u00a35 to then have to use it to return stuff to them. i will not be using this company ever again and recommend to AVOID!!! Also not to mention the jeans look completely different to what they do on the website!"

"Quality and customer service shocking!!\r\nI ordered a pair of jeans which the zip was broken, i got in contact with them as you have to pay for a return. To which they replied really quickly at first and then stopped replying altogether. i then ordered another pair of the same jeans to which looked completely different to the first pair i had. i understand the colour will not be the exact same but the denim even felt different. As they took so long to reply i got the first pair of jeans repaired to which i had to pay for. i finally got a reply and they have refunded me 20% of the price which is \u00a35 to which i then had to use to send the second pair of jeans back. i feel the customer service was shocking!! refunded me \u00a35 to then have to use it to return stuff to them. i will not be using this company ever again and recommend to AVOID!!! Also not to mention the jeans look completely different to what they do on the website!"

"Ordered a pair of extreme distressed ripped jeans for my birthday party which had big rips all up and down the legs, instead I've been sent a pair of skinny jeans with a small rip on each knee, no where near what I ordered it's an absolute joke and now I don't have enough time to send them back for the ones I wanted so now have to go to my birthday party wearing a pair of jeans I absolutely hate and will ruin my night I can already feel that, please see pics of the difference in these jeans absolutely shocking and not the first time either, last order they sent our wrong pair of jeans and I thought was a one off mistake and have them another chance, now wish I didn't as u don't have enough time or money to buy another pair I like so I've asked for a partial refund as I have to wear them I've no other option so can't send them back after that but feel I should be compensated somehow for ruining my birthday and making me feel like this, seriously how hard is it to pack the jeans someone has picked they've just thrown in any random pair and I literally cried when I saw the difference. I've put a picture of what o ordered then a picture of the ones I received, stayed home all day for this delivery too so excited what an letdown"

"Ordered a pair of extreme distressed ripped jeans for my birthday party which had big rips all up and down the legs, instead I've been sent a pair of skinny jeans with a small rip on each knee, no where near what I ordered it's an absolute joke and now I don't have enough time to send them back for the ones I wanted so now have to go to my birthday party wearing a pair of jeans I absolutely hate and will ruin my night I can already feel that, please see pics of the difference in these jeans absolutely shocking and not the first time either, last order they sent our wrong pair of jeans and I thought was a one off mistake and have them another chance, now wish I didn't as u don't have enough time or money to buy another pair I like so I've asked for a partial refund as I have to wear them I've no other option so can't send them back after that but feel I should be compensated somehow for ruining my birthday and making me feel like this, seriously how hard is it to pack the jeans someone has picked they've just thrown in any random pair and I literally cried when I saw the difference. I've put a picture of what o ordered then a picture of the ones I received, stayed home all day for this delivery too so excited what an letdown"

"Appalling company. Obstructive \u2018customer service\u2019 - hire new employees please.\r\nI received a knife that fell onto me and then my baby who was next to me. Luckily nobody was hurt but when I complained it took multiple attempts to get a response on different platforms. - still no explanation as to how this was sent! \r\nMany friends shared my story on instagram hoping for a response, twitter and Facebook. \r\n\r\n3 weeks later a \u00a350 gift voucher was issued. Now I\u2019ve tried to spend it and paid an additional next day delivery \u00a34.99 the items have not been received a week later. When I asked for the postage refund they agreed but only sent \u00a32 back. I had to send my message 3 times as they wouldn\u2019t listen and different people kept responding with the same message I\u2019d just received. Even more frustratingly they did a partial refund trying to be sly hoping I wouldn\u2019t notice only \u00a32 had been refunded. I was also annoyed they tried to ask for a screenshot for proof that it was free 2-5 day delivery on the day of purchase- who does that?!\r\n\r\nEventually they refunded the \u00a34.99. \r\nNow a WEEK later the items haven\u2019t arrived and for some reason I think they\u2019re being obstructive due to my complaint about delivery. So much for next day delivery.\r\n\r\nI will categorically never buy from such a shuddy company again. I rarely buy here anyway due to the low quality. \r\n\r\nExtremely annoyed ex customer!\r\nDon\u2019t waste your money or time dealing with these imbeciles"

"Honestly couldn't not-recommend a company enough. This review is after I posted on trust pilot and I just found out that because they didn\u2019t like my review ISAWITFIRST reported it and deleted it! So this is what I originally said: The clothes are quality you could get somewhere else, but most importantly their customer service is abysmal. I request help on Twitter and they proceed to have a go at me, for messaging two messages instead of one? This was after my two parcels took a week to arrive when they should have been next day, and they have not even got in contact regarding my refund now I have returned both orders. I have never had a problem like this before and I won't be shopping here again."