“Terrible company. I ordered a number of items and returned 17 items of the order as the quality of the clothing was really poor. I revived a refund for only 11 of the items. When I contacted Isawitfirst they told me they had only received 11 items back in the return order. This was a lie so they have the returned items and have also kept my money which they refuse to refund me for. Avoid this company!”
“Quality is hit an miss. They also send you the wrong items and will not fix their errors. Their solution is to refund you 10% of the wrong item cost and tell you to buy the correct item again”
“THE WORST EVER !!!.AVOID !!! Sent jeans back 9 months ago October '22 and NO refund given and NO explanation why !! Rang , sent emails etc did everything can't get a decent response from anyone AND checked my order on the website and it was taken off as if I'd never bought them in the first place ....blank said no recent order... something very badly wrong and they're still trading ..how is this possible ?? I see other reviews here much the same problem Stay well clear of this company !!!”
“I have emailed them twice this week. I am still waiting for my return label to be emailed to me which I had to pay for. The return portal keeps saying the return label has failed to print and that I need to contact customer service. The customer service is appalling having to talk to a non-existent web-chat assistant that repeats itself constantly is no good. I have not heard or received anything from them in response to my first email. I am extremely disappointed in the service I have received. I need this money back in my account asap! I just need the return label emailed to me, which I didn’t think was difficult to do!”
“Your postage and return costs are extortionate!! £4.99 postage and £4.99 return!!! £9.98 bit if a joke really as i only ordered 1 thing, the postage and return was nearly as much as the item!!!”
“I wish I had read the reviews before I ordered my item. I had to return the jacket well thats what it was supposed to of been it was like a piece of rag, after 2 weeks I got intouch because I'd not had my refund, they said my proof of posting was not the right address and they wouldn't give me a refund. This company needs to be investigated after all the complaints it gets its disgusting.”
“Abysmal quality. Out of the five items I ordered, three were sheer and the other two were tiny. I'm returning all five pieces, and since I don't live in the UK, by the time I pay for return shipping, I'll basically be getting $10 back and wasting $90 on my order. And I didn't even get one keeper out of it. Never. Again. Forever21 is bad quality, but miles ahead of ISIF.”
“Quality and customer service shocking!!
I ordered a pair of jeans which the zip was broken, i got in contact with them as you have to pay for a return. To which they replied really quickly at first and then stopped replying altogether. i then ordered another pair of the same jeans to which looked completely different to the first pair i had. i understand the colour will not be the exact same but the denim even felt different. As they took so long to reply i got the first pair of jeans repaired to which i had to pay for. i finally got a reply and they have refunded me 20% of the price which is £5 to which i then had to use to send the second pair of jeans back. i feel the customer service was shocking!! refunded me £5 to then have to use it to return stuff to them. i will not be using this company ever again and recommend to AVOID!!! Also not to mention the jeans look completely different to what they do on the website!”
“They took my money then 4 hours later send an email saying my items are on hold and I need to send them all sorts of documentation to prove it’s me, if that was the case WHY TAKE MY MONEY, thieving cows. Sort out your customer service as well”
“I ordered a few items and 2 of them came back the wrong size and wrong colour. Customer service have been dreadful . My order previous to this one was 2 weeks late. I use to shop on here often. Not again . They make errors with delivery and items and are beyond unhelpful dealing with them .”
“Ordered a pair of extreme distressed ripped jeans for my birthday party which had big rips all up and down the legs, instead I've been sent a pair of skinny jeans with a small rip on each knee, no where near what I ordered it's an absolute joke and now I don't have enough time to send them back for the ones I wanted so now have to go to my birthday party wearing a pair of jeans I absolutely hate and will ruin my night I can already feel that, please see pics of the difference in these jeans absolutely shocking and not the first time either, last order they sent our wrong pair of jeans and I thought was a one off mistake and have them another chance, now wish I didn't as u don't have enough time or money to buy another pair I like so I've asked for a partial refund as I have to wear them I've no other option so can't send them back after that but feel I should be compensated somehow for ruining my birthday and making me feel like this, seriously how hard is it to pack the jeans someone has picked they've just thrown in any random pair and I literally cried when I saw the difference. I've put a picture of what o ordered then a picture of the ones I received, stayed home all day for this delivery too so excited what an letdown”
“Absolutely awful customer service and quality of clothes. Did not receive a returns label spent over £250 on clothes and took them 2 weeks to respond to an email in regards to returns and now saying they won’t refund at all. Disgusting”
“Appalling company. Obstructive ‘customer service’ - hire new employees please.
I received a knife that fell onto me and then my baby who was next to me. Luckily nobody was hurt but when I complained it took multiple attempts to get a response on different platforms. - still no explanation as to how this was sent!
Many friends shared my story on instagram hoping for a response, twitter and Facebook.
3 weeks later a £50 gift voucher was issued. Now I’ve tried to spend it and paid an additional next day delivery £4.99 the items have not been received a week later. When I asked for the postage refund they agreed but only sent £2 back. I had to send my message 3 times as they wouldn’t listen and different people kept responding with the same message I’d just received. Even more frustratingly they did a partial refund trying to be sly hoping I wouldn’t notice only £2 had been refunded. I was also annoyed they tried to ask for a screenshot for proof that it was free 2-5 day delivery on the day of purchase- who does that?!
Eventually they refunded the £4.99.
Now a WEEK later the items haven’t arrived and for some reason I think they’re being obstructive due to my complaint about delivery. So much for next day delivery.
I will categorically never buy from such a shuddy company again. I rarely buy here anyway due to the low quality.
Extremely annoyed ex customer!
Don’t waste your money or time dealing with these imbeciles”
“Warning do not use this company !
My daughter returned an item 6 weeks ago, despite sending proof of return and many emails still no refund !
This company’s a joke”
“Appalling-I’m furious - received wrong order - rather than just send me what I had paid for I had to go through a refund and return process - my refund will go through in about 21 days - so I have no item and they have my money despite it being totally their fault 🤷♀️”
