ISTO. Reviews

Name: ISTO.
Address: 11, Rua Aristides de Sousa Mendes, 5Dto, Lisboa
Rating: 4.60

4.6 Rating 169 Reviews

89 %

of reviewers recommend ISTO.

4.6

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

910637512

Email:

marketing@isto.pt

Location:

11, Rua Aristides de Sousa Mendes, 5Dto
Lisboa
1600-412

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a work jacket at a retail store in Lisbon with my (Canadian) Visa card that turned out not to fit. Two days later tried to return it and they said they couldn’t process a return on my card b/c it was North American. My bank said there should be no problem. Assume this is the way they roll.”

Helpful Report

Posted 4 days ago

“I was initially very pleased with the heavyweight t-shirt that I bought in Portugal. When I got home I ordered 3 more. Unfortunately one was a lot smaller than the rest and when I contacted customer services they agreed that it had been mislabelled and suggested I post it back in order for it to be replaced. They sent me postage instructions and a label but after 2 months they claim it still hasn’t arrived and they refuse to send me a replacement until they have inspected it. For such an expensive product, the customer service is awful and I would advise people to avoid this product.”

Helpful Report

Posted 3 months ago

“I used to be a big fan of ISTO. and purchased a total of 14 T-shirts. At first, I was impressed: great fit, comfortable material, beautiful design. Unfortunately, all of the shirts changed dramatically in size after only 1–2 gentle washes. Many became several centimeters shorter or tighter, while others stretched or became distorted. This is unacceptable for products at this price point. I documented the issue with photos and measurements and contacted customer service. Although ISTO. stated they had “never seen this problem before,” they showed no interest in investigating the cause and simply referred to their 30-day return policy, which I only exceeded because I was on holiday. A real disappointment – I would have loved to continue wearing ISTO., but with this response, I cannot recommend the brand.”

Helpful Report

Posted 4 months ago

“Never tried supima cotton so I ordered a 3 pack, best t-shirts I've ever felt and they look amazing, very nice packaging, free shipping and no custom fees to the UK. Will definitely be returning for more clothes from ISTO.”

Helpful Report

Posted 6 months ago

“Very good value for money. Best quality, true and authentic”

Helpful Report

Posted 10 months ago

“Horrible experience so far. Paid for the order and received a confirmation and delivery notice, but no tracking code. 15 days later while still waiting, contacted customer service who assured me that the order will be sent the next working day. 5 days later, I'm yet to receive a tracking code or confirmation of the order being sent - or a refund. Seems like a scam so far.”

Helpful Report

Posted 10 months ago

“The long wool coat is nothing short of exceptional quality and fit perfect for layering and cold winter months in UK. I have other overcoats that are more expensive but quality wise, ISTO quality is on par with the rest. Would highly recommend anyone considering an overcoat to give this a try.”

Helpful Report

Posted 10 months ago

“Visited to 2 ISTO shops. Was served in both shops with attitude and rudeness. While I understand that computers and logistics systems are mysterious and complicated beasts, the customer doesnt need a dressing down when trying to simply pick up an online order that is clearly visible on its shelves. There are wonderful people out there that enjoy helping customers and making them happy - employ them, instead of some of the people currently working in your shops.”

Helpful Report

Posted 10 months ago

“Love the idea of transparency and responsibility of creating a community business.”

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Posted 10 months ago

“I want to return the item and don't receive any details to do so nor reply to my contact over email and whatsapp . After a bad review they solved the problem and asked to revise the review so I am giving one extra star :)”

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Posted 11 months ago

“I chose the wrong size for me. Fortunately I reached out to customer support and everything was solved quickly.”

Helpful Report

Posted 11 months ago

“I am delighted with both items. The cap is very warm and folds up so can easily be stored in a pocket and taken with you if not needed at the outset of your outing. The jeans are a fantastic weight and fit perfectly they remind me of my first pair of levis which I bought 60 years ago. Stylish and long wearing, great.”

Helpful Report

Posted 11 months ago

“Great service”

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Posted 11 months ago

“Excellent service and fast delivery”

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Posted 11 months ago

“Great selection of high quality clothing”

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Posted 11 months ago

“What can I say, the product is beautiful and the quality of the clothing. PRICELESS!”

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Posted 11 months ago

“Excellent quality, classy and timeless design. Service and delivery are good and reliable. ISTO is a good choice.”

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Posted 11 months ago

“Tecido incrível, marca muito consciente e de muito bom gosto! Só achei que os tamanhos (calças e partes de cima) deviam estar mais esclarecedores para o Portugal! Tive alguma dificuldade em perceber isso, atendendo que foi um compra on-line!”

Helpful Report

Posted 11 months ago

“The items are absolutely perfect! The material is top-notch, providing both comfort and durability. The design is stylish and modern, making them suitable for various occasions.”

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Posted 11 months ago

“I love ISTO for its philosophy and what they offer to their clients, timeless high quality products with a sustainable approach. I wish they release more of their products with my size (xs).”

Helpful Report

Posted 11 months ago

ISTO. is rated 4.6 based on 169 reviews