iSTRAP Reviews

Name: iSTRAP
Address: Locked Bag 5024, Alexandria, New South Wales
Rating: 4.50

4.5 Rating 1,996 Reviews

87 %

of reviewers recommend iSTRAP

4.5

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

iSTRAP 5 star review on 12th November 2024

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Anonymous

Anonymous // 01/01/2019

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“Very happy with my purchase. Was easy to order and only took a few days to arrive . It was effortless”

Helpful Report

Hey Connie, Thanks for shopping with us! We're so happy to hear that you had an effortless experience ✨

“Super fast delivery. Very pleased.”

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Hey Jan, Thanks for shopping with us and for the 5 stars ❤️

“Exactly what. I expected very good”

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Hey Gavan, Thanks for shopping with us! We're glad to hear we met your 5 star expectations ❤️

“Received the wrong size wrist band but I strap would not send me the correct size. I got a credit so waited until there was a comparable sale to buy the correct size. But credit had expired after a month. Argued my case got another month extension but when paying I could only use one promo code (ie credit) - not another promo code that an acquired for free shipping. Should have a no-cost replacement of size.”

Helpful Report

Hey Rhonda, Thanks for shopping with us! We're sorry to hear you weren't happy with the service our team provided. We can see that the items received were as per your order. We have a 100% satisfaction guarantee that enables all of our customers to return their items for something that is more suitable, which we can see our team assisted you with 😊

“Gives a sophisticated look to a bulky watch.”

Helpful Report

Hey Kimberley, Thanks for shopping with us! We're so glad to hear that you're enjoying your new Noir Attelage Single Tour 🥰

“Very speedy from ordering to receiving and a nice, comfortable product. If you are in-between sizes, I would recommend getting the smaller”

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Hey Sharon, Thanks for shopping with us! We're thrilled to hear that you enjoyed your experience 😊

“Love the new color straps I just got, Now I can change up the colors as I want and not be bored with one color and the Quality is always great.”

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Hey Gayell, Thanks for shopping with us! We're happy to hear that you're switching things up 😜

“Perfect as always. Super fast delivery”

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Hey Megan, Thanks for shopping with us! We're so pleased to hear that you're happy with your purchase and impressed with our speedy delivery ✨

“Exactly what we ordered”

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Hey Diane, Thanks for shopping with us and the 5 stars! 🥰

“Absolutely love this company. Their products are always of the highest quality and great value. Quick delivery Have order before and will order again”

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Hey Rachel, Thanks for shopping with us and for your wonderful feedback! We're delighted to hear that you love our products and service ❤️

“the case protection cover I ordered was supposed to be carbon fiber, it is plastic, with a very cheap imitation look”

Helpful Report

Hey John, Thanks for shopping with us and for your review. Our Case Protectors are made from a polycarbonate surrounding and include a built-in Tempered Glass Screen Protector. We're sorry to hear that you were not happy with the product - please feel free to reach out to our team for assistance with a return 😊

“The Quality is fine but the colour was a little off the photo on the website.”

Helpful Report

Hey Simon, Thanks for shopping with us and for your review! We understand that sometimes a product is just not for you, so we offer our 100% Satisfaction Guarantee. We want you to have a product that you're happy with! So we're more than happy to assist you in facilitating an exchange via a store credit. Please reach out to our team for some assistance 😊

“A+++ always great to deal with fast postage”

Helpful Report

Hey Lisa, Thanks for your review! We're so glad to hear that we tick your boxes 🥳

“I recently placed an order online with ISTRAP for the first time. I was extremely happy with how quickly the order arrived and the quality of the products. I was also impressed that I received an email just prior to my order arriving with instructions on how to attach the items. I happily recommend ISTRAP and will order from them again.”

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Hey Carol, Thanks for shopping with us and for the 5 stars! We're so happy that you've had such a wonderful experience with us ❤️

“Good product”

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Hey there, Thanks for shopping with us and for the 5 stars! 🤩

“Great service & product. I purchased a sports strap and case protector. I ended up dropping my watch on tiles and thought the screen had cracked. The case protector cracked but totally protected my screen. I definitely recommend!”

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Hey Caroline, Thanks for shopping with us and for your review! We're SO happy to hear that your new Case Protector saved your Apple Watch 👏🏼

“As I live remotely I was genuinely surprised by how quickly I received my purchase. The purchasing process was easy and I strap were very efficient. I was fully informed of the progress of my purchase every step of the way. I received my purchase today so have not had a chance to use it yet, and on examining it, it is very sturdy and well made. I will be using I strap for further purchases in the future.”

Helpful Report

Hey Mary, Thanks for shopping with us and for taking the time to review your experience! We're so happy to hear your feedback ❤️

“Order was delivered quickly. Very happy with my hot pink band and watch cover.”

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Hey Julie, Thanks for shopping with us! We're stoked to hear that you love your Hot Pink Sport Band and matching Bumper Case 😜

“Fast delivery and very good quality. Very happy with the product and will buy again”

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Hey Anne, Thanks for shopping with us! We love to hear that you love our products. Can't wait to see what you choose next 🥰

“Always comes very quickly”

Helpful Report

Hey Lyndal, Thanks for shopping with us! We're so glad you love our speedy delivery 🫶🏼

iSTRAP is rated 4.5 based on 1,996 reviews