iTailor Reviews

Name: iTailor
Rating: 3.28

3.3 Rating 18 Reviews

56 %

of reviewers recommend iTailor

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3.3

Based on 18 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

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iTailor 5 star review on 13th August 2023

Anonymous

Stephen

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Suits were described as slim fit. They made all the measurements big. The jacket sleeves were way to wide I can fit 2 arms in the sleeve, looks like they used pant legs. The pants were baggy no where close to slim fit. They went bigger on all the measurements. Waist length all big. The jacket feels 2 sizes to big. Don't waste your money. You'll have better results going to Macy's”

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Posted 10 months ago

“This is my second time dealing with Itailor.com, first was ok but second time, this time, I ordered 5 shirts and 7 suits. They are 3 sizes too big for me. I've contacted them and they requested photos, I sent them photos, they said they would work out the issue. Its been almost 7 month, I have oversize clothes I cannot wear and no sign of anyone in this company that seems to care. Almost $2300.00 later, im stuck. Don't make the same mistakes i made. Buy local where you can return the items if the fit is not correct. NEVER AGAIN!”

Helpful Report

Posted 11 months ago

“Ordered 2 shirts and took 8 weeks to get to me and once they did the size was way off! I don’t dress like a fashion designer I am willing to put up with slight inaccuracies but the sleeve was like 2 inches to long. The length of the shirt looked like a skirt when not tucked in. Around the stomach could easily have 7-8 inches taken off. The only bit that fit were the neck and shoulders. I will not buy from them ever again and yeah they don’t take shirts back even when you follow their video on how to measure. Don’t bother with this compony your better getting quality shirt elsewhere and pay a little extra instead of throwing money down the drain with ITailor.”

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Posted 1 year ago

“I used the online tools to take my measurements and then order a completely custom suit. The technology seemed to work fine. When my order was complete, I realized that even with the $100 rush fee the suit would not arrive in time to meet my needs so I immediately cancelled the order through their customer service portal. I received an email stating that the order was cancelled but they have not provided a refund and have been unresponsive to my follow up requests. I would have certainly used their services in the future but not after the theft of funds.”

Helpful Report

Posted 2 years ago

“irst time used iTailor - Website looks good ( but that's easy to do) - ive had shirts and trousers made in far east before and they are ALWAYS wrong- Went for the cheapest as expecting disaster - PLEASE NOTE -THEIR WEBSITE is very POOR on amount of measurement you can give ( so i expected a disaster) - went for Narrow slim fit trousers and a shirt - Arrived well presented - well made - nice finish- material Good for the price - Shirt as always from the far east FITS- NICE - WELL DONE TROUSERS - as always AWFUL- the waist was good as per size- crutch good- the rest AWFUL- I ordered slim fit trousers STANDARD SLIM are 15ich bottoms - Slim thigh ,knee. etc - i dont understand why i gave measurement of thigh for them to make them 2 inches bigger. They need to be CLEARER and what they are selling eg - THE SLIM TROUSERS WE SELL are 15 inch bottom 18 inch knee - 23 thigh etc or allow YOU to give measurements . I've now complained - and sent them picture of what SLIM - NARROW so ill rereview after that process. I would be very careful in buying anything other than a shirt, unless your not that bothered about what you look like”

Helpful Report

Posted 2 years ago

Dear Sir, My name is Bob Co-Owner of iTailor. I am very sorry to hear about your experience. We are a good and honest family run business I will make sure you are happy sir. Please contact me at bob@itailor.com or WhatsApp at 5109315801. Thanks Bob

Posted 2 years ago

“Awfully cut suit... I was speechless when I received. I have tried to get refund but customer support is terrible too...”

Helpful Report

Posted 4 years ago

“Terribly cut suit, arrived late after paying for 7 day delivery. Had to spend significant amount to tailor and fix all the areas that were so poorly done. Customer service was very poor.”

Helpful Report

Posted 4 years ago

iTailor is rated 3.3 based on 18 reviews