“Such a disappointing experience with JCT600 in Leeds. They were quick to close the sale but then twice assured us it would be ready so we took 2 hour train journeys to collect it only to be told it wasn’t. They then promised to deliver it but didn’t. Go to a dealer who will value your custom, this really took the shine off our new car.”
“An absolute joke , car purchased for hard earned cash £18k. The car had only 4 months Mot which company policy states 9 months minimum on the advisory all 4 tyres adviced to monitor or replace for side wall cuts. A cracked windscreen which saying that Jct do a multi point inspection I would question this! Just on the cracked windscreen they ask to claim on our own insurance! Really! They operate a return policy which the car has been returned as this was sold against company policy and in my view a dangerous car to drive because of the tyres which again I'm no expert on tyres but have been on the advisory which tells me they need replacing and as for the sales team who clearly don't have a clue with regards to Jct procedures/ policy clearly need retraining as the whole experience of buy a car is stressful at the best of times! Going to a premium dealership and a premium brand car you would expect a premium service from a shabby run dealership in Chesterfield Derbyshire!
We require a full refund of the purchase price of the car and are currently waiting!!! They operate a return policy which we have returned the car as not fit for road us because of the cars tyres! Here's to waiting for some sort of respy!”
“After spending a lot of time choosing a vehicle, i decided on purchasing from JCT600 Boston, That turned out to be the biggest regret of my life!
I found the vehicle i was looking for and had a great video presentation sent out from them, I asked a few questions about the vehicle and was assured it was a great choice and it will be put through a 122 point check and delivered to my home. all sounded great.
The vehicle got delivered and it all went downhill from there, within a very short space of time I noticed a noise coming from the wheel so i messaged JCT600 Boston and asked about its history and was told the old, great car owned by a family etc etc.
I then decided to take it to my local VW garage as it was still under warranty, as soon as it was put on the ramp the garage said it has been involved in a collision, not only that but it has been bodged repaired with cheap aftermarket parts.
I was very disappointed to find that I had been using this vehicle that VW said was "NOT FIT TO BE ON THE ROAD" to drive my young family around in.
I contacted JCT600 who agreed to take the car back, the sales man was very helpful in keeping me up to date on things and I felt a bit assured that they would sort the issue out.
Things were going as well as can be expected in regards to receiving a car that had been bodged repaired then signed off to say it was ok.
I then got to the point to speaking to a manager to exchange the car for a lesser model of the same year with a small difference in price, i had sent the link to the car in and didn't have a reply for a day or so, i then got passed from pillar to post and by the end of it i was left without a car and it took over nearly 2 weeks to get my money back.
I am still looking to purchase a car after returning the Tiguan reg plate ex19xmh 2 weeks ago and only now receiving my money back, JCT600 Boston has put me through a huge amount of stress with a lot of broken promises.
I was extremely disappointed they would not do anything to help me after sending out a vehicle that was bodged back together after being involved in an collision.
STAY AWAY AND AVOID LIKE THE PLAGUE”
“Shabby service department
The service department is shocking. It was my first time with this retailer and will be the last. Incompetent, massive let down.i booked my car for service, when arrived at seat they advised me to go to VW Jct600, took my car to VW just to be told that my car wasn't booked with them. They told me that seat after sale moved to VW and my car booking is not showing on theeir system. When i sowed them my booking confirmation they then decided to take my car in for service and told me that my car will be ready in 4 to 5 hours. 45 minutes later I received a call from them advising to pick my car up as they cannot carry out service on my car. When arrived back in I were told to wait and my car has gone in for a service.when I got my car keys back I were told that air filter is not replaced as they were unable to order it from SEAT. They forgot to contact me to arrange airfilter replacement. I waited for two weeks and I had to complain to get this filter replaced. Second unnecessary trip to them due to their shabby service department.”
“JCT600, Vauxhall Centre Shipley, Quayside, Shipley BD18 3ST.
My wife purchased an automatic vehicle from these 18 months ago and within a month it developed a gearbox problem. When going up hill it wouldn't change gear so the car was effectively screaming the pants off, It was very embarrassing and the fuel economy was terrible.
She took the car back as it came with one year's warranty. At first they said they could not find a problem so we got them to drive it up an incline. They then said it needed a software update.
They returned the car back and in no time at all it was suffering with the same fault again.
Took the car back, same thing, needed a software update, had this done and car returned.
Then the car has exactly the same fault again. Took the car back and this time they said that there is a fault with the gearbox.
However, by this time the one year warranty had expired. I stated it was an on going fault but they dismissed it, in fact they tried to make out that a low impact shunt that my wife suffered which caused a dent in the bonnet was the reason for the gearbox damage.
They stated that this was a new fault, even though we had been back to them with the car for EXACTLY the same reason 3 times.
They now are not interested and its resulted me going to Trading Standards and seeking advice through my solicitor.
They are keen to take your money but the aftercare you get is terrible.
The cost to repair would be approximately £200 and yet they just fob you of with insults and hope you go away. I don't think so !!!!!
Let the battle commence and see how much it will cost them in the long run.
DO NOT GO HERE, TRY A MORE PROFESSIONAL COMPANY WHO LOOKS AFTER THE CUSTOMERS INTEREST.”
