“I would like to book an appointment for test drive today Tiguan or Tyron but have been informed by customer representative Derek that they don’t do test drive during the weekend only during the week. Derek was only interested in where do I live ? I did give him the address and he was keep asking me this question and questioning where do I live ? Not recommended the customer service and this person! Def needed training how to speak to customers and he didn’t do any favour for the sales department as we are serious buyers! Not a problem will go to different garage !”
“Mis-Sold Vehicle – Dishonest Sales Tactics
I recently purchased a Mercedes Benz Approved used car from JCT600 Harrogate under the impression that it had only one previous owner, as stated on the AutoTrader advert description as by the salesperson. However, after completing the purchase I started having multiple problems with the vehicle so I ran my own checks, I discovered the vehicle had multiple previous owners—far more than I was led to believe.
This kind of misleading sales tactic is completely unacceptable. Had I known the true ownership history, I would never have proceeded with the purchase. When I confronted the dealership, they were dismissive and unhelpful, refusing to take any responsibility for the misinformation.
I strongly advise anyone considering buying from here to do their own thorough checks before believing anything they are told. This experience has left me feeling deceived and out of pocket. I would not trust this dealership again!”
“Audi jct 600 at Bochum way is a dealership that rip its clients. Very unprofessional dealing were they do not fix things as they claim they do. This so accredited garage claimed to be able to fix my suspension for my Audi A7 2007 and they do a half baked cake and when I complained they asked me to bring in the car and when I did they diagnosed my vehicle with another problem and yet their technicians had claimed that they have fixed my vehicle and charged me £390 for a problem they did not resolve. My vehicle suspension is still like it was the first time I took the vehicle to them. They charged me for a service to removal of tracks and then wheel alignment that they did not conduct to my own opinion as the vehicle is still unsatisfactory. I would recommend smaller garages over them I used them once and they failed to fix my Audi and when I took it back to them they diagnosed the vehicle with another fault that they were supposed to fix initially. What a rip off on my side all they can do is sell new cars about fixing they are the worst. I don’t recommend anyone to take in their car for fixing there. Shameless brunch.”
“Very Disappointing Experience with JTC600 - Castleford Branch
I bought a brand-new KIA from JTC600 Castleford, and after less than 18 months and 28,000 miles, the car broke down. Despite paying for the best warranty package, they’re refusing to cover the repairs, claiming the clutch and flywheel aren’t included, though the warranty clearly covers the flywheel.
On top of that, I’ve been left without a courtesy car, causing me to miss work as an NHS nurse. I’ve been quoted up to £2,000 for repairs, but the cost breakdown is unclear. When I asked for documentation from previous visits, I was told there’s no record of my car being checked, despite reporting similar issues early on.
Throughout this process, the staff have been rude, dismissive, and unhelpful, offering no support at all. The lack of professionalism has been incredibly frustrating, and I am now taking further action as Kia have refused to help support me through any of the above issues.”
“I have 35 years in the motor industry manufactures side and retail. This was the worst example of customer rip off attempt, no wonder the group have lost a number of prestige franchises. Fact 3 year old VW T6.1, was a pre reg so 2.5 years of use. 17800 miles and been serviced by same dealer as part of a service plan from new. Red work identified £721.72, amber work identified £232.80. Total £954.52 plus vat. Advised would have failed mot on slight cut in front tyre, very dubious fail. However I swallowed and paid for two new front tyres. So let’s go back to red work, supposed safety critical work needs doing NOW. Air conditioning service required £149, safety critical? Brake fluid service required £80 ( less than £18k miles at less than 3 years?) rear brake discs lipped £492.72 ( less than 18k miles and amazingly the pads are ok? This does not only smack of amber work being converted to red work, it is dishonest and they know full well it is dishonest. Jack Tordoff would be ashamed to read this, they were once an honest business…. Not anymore. Avoid them”
“What an incompetent shambles these people are ....... weve had 2 brand new Audi TTs from them recently and the first was a particularly horrible experience with their curt tone and failing to respond and trying to increase the price after the car was ordered etc but worse was yet to come ....... against our better judgement on a " devil we know basis " we ordered a 2nd car, a top of the range TTS listed at £52k but soon after delivery it became obvious there was a significant fault on the transmission ........ initially they tried to ignore the problem for months and then tried to make it seem like a " regeneration " or similar problem ( but there is no such technology on TTs ) and then they told us to speak to and visit other Audi dealers etc which we did and everyone including Audi UK and Audi Technical confirmed the problem over several months in writing which we also copied to JCT600 !! ..... so after 9 months of trying to get some sense out of them we rejected the car !! ...... and now for another 19 months they have ignored everyone of our numerous further attempts to communicate with them ....... apart from an Email from their General Manager saying we were " harassing " them ....... Its been 20 months now and if this is how you want to be treated when purchasing a £52k premium brand car then carry on but personally we would not trust them to walk our dog or wash our push bikes .......”
“Please be extremely careful when purchasing a new Audi from the Boston dealership . My own experience was not a good one when at the first service the ATS garage in Boston made a video that showed Boston Audi had swapped the tyres on the new Audi and replaced them with tyres that were 7 years old and in bad condition.
It is possible that they could change any part on a new vehicle for an older part and we the unsuspecting customer would be none the wiser . The manager Mr Daniel Boyes at Boston Audi admitted this had been the case .”
“I booked my Audi e-tron into the Audi Sheffield branch at Meadowhead in Sheffield. I asked the person taking the booking if I was still ok to drive the vehicle as it was a yellow warning and she promised to get an engineer to phone me back to advise unfortunately nobody phoned back.
The service department was horrendous and I had to constantly phone them for an update. The repair took over 3 weeks and although the parts from Audi were provided on a goodwill nature as the repair is a known fault JCT600 charged over £2K for the labour costs.
I feel really disappointed and quite angry in the way JCT600 has dealt with the repair”
“Shocking service, car went in for a recall. It was in good health, nothing noticable wrong with it, got it back after a week (from a recall that shouldve only been a few hours) with a terrible burning smell that has never been present before, and now had a quote for £2500+ for the repair to be done on the leaking turbo, but they worked on the turbo as part of the recall visit so its obviously something they have done and they are trying to charge me stupid money just to get the car back to how it was before they even had it”
“If you you’re into detailing your car and have it ceramic coated, don’t take it to JCT600VW Sheffield! Even if you request them not to ‘wash’ it as I did on the online check in and see it written on the job sheet, it’s still highly likely they’ll decorate your pride and joy in swirl marks like they did to mine. My Touareg Black Edition has had more hours than I care to count being detailed by me since new. It has never been through a car wash or hand wash, ever. Despite asking to speak to the service or business manager, surprisingly neither was available when I realised it was no longer in the condition I had took it in, and I was told to email in some photos of any damage, i.e. swirl marks.
Following assessment by a pro detailer and sending their quote for paint correction to the service manager, I was invited to let them have the chance sort it by “buffing” it over! Terminology which sets alarm bells off to anyone who’s into detailing! Who would trust their car back to the same people who caused the problem in the first place?!? Mind boggling!
Even when the car has been back in for 11 days to sort an EGR issue, no one has been willing to discuss this issue in person. The ‘demonstrator’ Tiguan I was given was a great example of how their cars are treated as it was totally disgusting inside with photos to prove it; if that’s how they look after their own cars there’s no wonder mine now looks like it’s been washed by someone using a Brillo pad.
Despite several emails to bring the issue to resolution I’ve stopped getting replies and even copying in the business manager doesn’t get a response. JCT600 VW Sheffield really don’t leave much option other than to make a formal written complaint to head office about the situation which has been born from not following a simple request; please do not wash my car.
Oh, and the engine management light is back on. Again.”
“I’ve used this garage for a few years. I have nothing nice to say about the place. I took out an all in warranty and ended up having to pay for a Egr which I wasn’t happy about and it doesn’t say clearly at all in the terms. I have also had a knocking sound when I steer which as never gone away they have had the car 4 times to fix this problem and it’s never been fixed. Today was my last mot and the warranty runs out 25th January after 2 years of taking the warranty out. Anyway it failed on one tyre and my back one was close to not being legal. So I could have taken my car and got tyres elsewhere but agreed to pay their prices and asked for both tyres to be put on the front of my car both being new. Anyway with the warranty running out I was asked if I’d like to take another warranty which I don’t and wouldn’t advise anyone else too as it’s not worth the paper it’s written on. I also mentioned the knocking sound and asked if it was to cause me a big problem as it’s been looked at so many times would they fix this as it’s been under warranty the whole time of having it. The answer was no but I should be very grateful they never charged me to take a tyre off the back and put it on the front of my car. So now I’ve a car with a knocking sound which as never been fixed even under warranty and they won’t sort the problem out if it becomes a big problem. Also the Egr problem isn’t clear and I had to pay for this. I love Audi cars but the way I’ve been treated I’ll never purchase one again after this one or take out a warranty.”
“RE WARRANTIES !! I HAVE TAKEN OUT A VW WARRANTY FOR THE LAST 3 YEARS. BRILLIANT IF SOMETHING GOES WRONG IT WILL BE REPAIRED !! YES BUT WITH A 2 MONTH WAITING LIST WHATS THE POINT. THEY’RE OK TAKING YOUR MONEY BUT THEN YOU HAVE TO WAIT 2 MONTHS FOR IT TO BE LOOKED AT !! I’VE HAD 2 ISSUES RECENTLY ONCE WHEN THE AIRBAG AND INDICATOR INDICATED A FAULT CALLED AND TOLD 2 MONTHS WAIT. HMM !! AGAIN WHEN THE WIPERS KEPT ON GOING OFF BY THEMSELVES, AGAIN 2 MONTHS WAIT. DO NOT BUY !! THEIR OK TAKING YOUR MONEY BUT YOU HAVE TO WAIT AT LEAST 2 MONTHS !!”
“Enquired about a car salesperson was Aimee My trade in price was poor so I explained my budget. Aimed assured me that the best way was to sell my car to a company which I received a good price from and then she could do the deal at my budget. I sold my car and called her back she seamed a bit flustered and returned to say she didn't guarantee my budget as she couldn't now meet it??? Long story short I now have no car and no deal for a new car. I think I called her bluff and I asked her to play our call back to see exactly what was said as she told me 3 times she could meet my budget if I sold my car. Shambles!!!”
“The sales representative persistently asked me to use a loan from a financial firm with an interest rate, like a loan shark.On top of that, he said he had no other choice as if my credit score was problematic. I asked him to give me his manager's email address.he said that he was the manager and they had nothing to do .I told him to refer me to the finance company that their own company works for and I am a client of. persistently did not do that either.His attitude is not acceptable, as if I have to do what they want by bullying.I am now buying a 2019 Mercedes A series instead of the 2017 Ford Kuga with the installments in the payment plan he offered me.If this sales rep is really a manager and is behaving that way, then the employees under him are probably kicking the customer out of the showroom.”
“Such a disappointing experience with JCT600 in Leeds. They were quick to close the sale but then twice assured us it would be ready so we took 2 hour train journeys to collect it only to be told it wasn’t. They then promised to deliver it but didn’t. Go to a dealer who will value your custom, this really took the shine off our new car.”
“An absolute joke , car purchased for hard earned cash £18k. The car had only 4 months Mot which company policy states 9 months minimum on the advisory all 4 tyres adviced to monitor or replace for side wall cuts. A cracked windscreen which saying that Jct do a multi point inspection I would question this! Just on the cracked windscreen they ask to claim on our own insurance! Really! They operate a return policy which the car has been returned as this was sold against company policy and in my view a dangerous car to drive because of the tyres which again I'm no expert on tyres but have been on the advisory which tells me they need replacing and as for the sales team who clearly don't have a clue with regards to Jct procedures/ policy clearly need retraining as the whole experience of buy a car is stressful at the best of times! Going to a premium dealership and a premium brand car you would expect a premium service from a shabby run dealership in Chesterfield Derbyshire!
We require a full refund of the purchase price of the car and are currently waiting!!! They operate a return policy which we have returned the car as not fit for road us because of the cars tyres! Here's to waiting for some sort of respy!”
“Shabby service department
The service department is shocking. It was my first time with this retailer and will be the last. Incompetent, massive let down.i booked my car for service, when arrived at seat they advised me to go to VW Jct600, took my car to VW just to be told that my car wasn't booked with them. They told me that seat after sale moved to VW and my car booking is not showing on theeir system. When i sowed them my booking confirmation they then decided to take my car in for service and told me that my car will be ready in 4 to 5 hours. 45 minutes later I received a call from them advising to pick my car up as they cannot carry out service on my car. When arrived back in I were told to wait and my car has gone in for a service.when I got my car keys back I were told that air filter is not replaced as they were unable to order it from SEAT. They forgot to contact me to arrange airfilter replacement. I waited for two weeks and I had to complain to get this filter replaced. Second unnecessary trip to them due to their shabby service department.”
“Disgusting customer service, i walked in to jct600 Vauxhall show room, a woman sat on desk was angry just to see me, and didn’t even want to talk to me, she judged me for what I was wearing and spoke with anger, my father recently died so ive been depressed, i recommend to go somewhere else for a motability car and not this place, thank god I went to another motability place and they were fantastic and never judged me, avoid jct600 when it comes to motability cars”
