Jens Hansen Reviews

Name: Jens Hansen
Rating: 4.96

5.0 Rating 703 Reviews

100 %

of reviewers recommend Jens Hansen

5.0

Based on 703 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Email:

halfdan@jenshansen.com

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Jens Hansen 5 star review on 2nd May 2024

227

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went perfectly well.”

Helpful Report

Posted 10 months ago

“All bought jewelery pieces are fantastic and georgious. From a service perspective, I see room for improvement. Personally, I liked the even shorter communication with a jeweler maker better, that finetuned a piece for me and gave me some practical hints. I'd have expected the practical hints from the front servers (like how to get a piece off more easily, how to keep it clean and safe, what size the ring actually is having, and would be great to hear, if they know the source / origin of the gold, which would provide additional sustainability if gold sources are decided purposful). Also I felt being underestimated. It should be irrelevant who is coming in, the way they come in. The service could have bit more back to the roots, grounded way. Probably difficult to give here clear guidance, as it might be very individual feelings triggered. Just want to point out, go more relaxed, less stiff, more natural with customers. Regardless, I felt supported and trusted at any time.”

Helpful Report

Posted 10 months ago

Dear Sandra, Thanks for your honest feedback - it's so important for us to hear what's working and what we can do better. We're happy you're loving your jewelry. As for the service, you've given us some clear areas for improvement. We want to make sure we're offering helpful advice and information about our pieces, from care tips to details on sourcing, and we'll work to get better at this. We're sorry to hear you felt underestimated - that's not at all the impression we want to give. Your point about being more relaxed and natural is well taken; we always want our customers to feel comfortable and valued. Thanks again for helping us get better. We're grateful you chose us, and we'll use your feedback to improve our service.

Posted 10 months ago

“Everything was perfect. The ring is extremely impressive as expected.”

Helpful Report

Posted 10 months ago

“Love the ring so much! Quality work. Cant wait till my wedding so I can finally wear it. Trip to New Zealand next year will be much better bringing the ring back to hobbiton. 10/10 would recommend to everyone.”

Helpful Report

Posted 11 months ago

“Beautiful ring! I couldn’t be happier! Thank you!”

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Posted 11 months ago

“Easy to deal with and they reached out to confirm order was received and I was happy with it.”

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Posted 11 months ago

“I was really pleased how quickly I got my purchase.”

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Posted 11 months ago

“The ring is beautiful—everything my husband and I wanted!”

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Posted 11 months ago

“Great product”

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Posted 11 months ago

“I loved the updates throughout the whole process. I always knew what was happening with the ring. It looked very nice when I got it too”

Helpful Report

Posted 11 months ago

“Helpful and engaging team , they're keen to assist with any troubles and they want to get personal with customers. The craft is great, really love the theme here.”

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Posted 11 months ago

“Excellent service!!! 10 out of 10 star service!!!!”

Jens Hansen 5 star review on 22nd May 2023

Helpful Report

Posted 11 months ago

“Phenomenal service, Exceptional quality, Prompt production & delivery. I couldn't be happier with their service and products”

Helpful Report

Posted 11 months ago

“We are repeat customers, so have previous experience with the fabulous service that Jens Hansen provided. All communication was timely & informative. Delivery was as expected. Currently, the item has not been viewed as it's for the recipient's 21st Birthday in September”

Helpful Report

Posted 11 months ago

“The process of buying our wedding rings was very simple and the company communicated through every step. The rings arrived right on time and they are everything I was hoping for.”

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Posted 11 months ago

“It is a nice piece. Very good communications through entire process.”

Helpful Report

Posted 1 year ago

“The one ring from Jens Hansen is excellent. It shines brightly and the engraving catches the light resplendently. The size and weight are excellent. You can feel the craftsmanship and quality. I’ve worn many rings and none have felt as simultaneously as elegant and powerful.”

Helpful Report

Posted 1 year ago

“I love it！”

Jens Hansen 5 star review on 22nd April 2023

Helpful Report

Posted 1 year ago

“Dear Jens Hansen Team, If you would have seen me when I took the ring out of the box, no words would be needed to describe my emotions. The ring is perfect and a thing of beauty, it is exactly what I have been dreaming of and hoping for. I love the shape, the rich color, the massive weight and how smooth it feels to the touch. The engraving on the inside looks super sweet and like a hidden secret (which it is)! I love that this is a hand-forged piece. Everything carries the spirit of its creation. As someone who also creates, I can confirm that this is true and that I am proud to be wearing this precious piece and honoring that spirit. Thank you very much Erin and Rebecca for answering my questions and helping me with great patience. And thank you to the Jens Hansen team for allowing me to own the most famous ring in the world. This ring is a gift from my husband, who does not care for the Lord of the Rings at all, but he deeply loves New Zealand and has been to Nelson and loves the thought that my ring comes from there 😊 . Kind Regards, Stephanie from Austria”

Jens Hansen 5 star review on 18th April 2023

Helpful Report

Posted 1 year ago

“Great ring, my husband and I got them for our wedding rings. I lost mine and this is the replacement.”

Helpful Report

Posted 1 year ago

Jens Hansen is rated 5.0 based on 703 reviews