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jewellerybox Reviews

3.3 Rating 27 Reviews
59 %
of reviewers recommend jewellerybox
3.3
Based on 27 reviews
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jewellerybox 1 star review on 27th December 2024
Anonymous
jewellerybox 1 star review on 21st September 2021
SusanM
jewellerybox 1 star review on 21st September 2021
SusanM
jewellerybox 1 star review on 21st September 2021
SusanM
Anonymous
Anonymous  // 01/01/2019
I paid €525.95 for a 9ct gold engraved ring that arrived with poor engraving and subpar quality overall. When I raised this with jewellerybox, they refused a refund and instead offered a 10% refund or a 20% gift voucher — which is laughable considering the price and quality. Why would I ever want to shop there again? They hide behind a “no refunds on customised items” excuse, ignoring consumer rights under UK and EU law that still require products to be of acceptable quality and fair value. I’ve since initiated a chargeback and reported them to consumer authorities. Avoid this company — they do not stand behind what they sell.
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Posted 1 month ago
⭐ FRAUD ALERT: MAJOR SCAM OPERATION STEALING THOUSANDS - NAMES EXPOSED! 🚨 EMERGENCY WARNING: JewelleryBox.co.uk's massive fraud scheme EXPOSED with proof! SHOCKING FINANCIAL DAMAGE: • OVER £800 STOLEN through defective products • 90.6% FAILURE RATE - 48 out of 53 items DEAD • Only 5 items survive out of ENTIRE collection • £489.49 lost in 2024 alone • £70.04 they're actively refusing to refund • Hundreds in bounced refunds they claim "don't exist" FRAUD OPERATORS IDENTIFIED: • Tori B: Dismisses complaints, enables scam • Gemma: Fabricates refund stories, sends money to wrong accounts • Alex McMillan: Uses pathetic "still off today" excuse for WEEKS • ALL THREE: Part of coordinated ghosting operation DECEMBER 2024 FRAUD TIMELINE: Dec 12: Gemma asks for PayPal (never used) Dec 18: Alex's "off today" lie begins Dec 19-Present: TOTAL DISAPPEARANCE Jan 2024: Still claiming someone's "off today"! PRODUCT SCAM BREAKDOWN: • 48 ITEMS FAILED - By design! • Only 5 survive from £800+ spent • Charms fall off instantly • Stones pop out first wear • Clasps break immediately • Everything disintegrates • CLEARLY INTENTIONAL DEFECTS THEIR FRAUDULENT PLAYBOOK: 1. Sell defective products 2. Ignore complaints (Tori B) 3. Promise fake refunds (Gemma) 4. Send money to wrong accounts 5. Claim "successful" transfers 6. Use "off today" delays (Alex) 7. DISAPPEAR with your money 8. GHOST when exposed REPORTING IN PROGRESS: • Trading Standards - FILED • Financial Ombudsman - FILED • Competition Authority - FILED • Small Claims Court - PROCEEDING • Action Fraud - DOCUMENTED • Police Fraud Unit - IN PROGRESS • Consumer Protection - SUBMITTED ⚠️ CRITICAL WARNING: - OVER £800 STOLEN from ONE customer - IMAGINE how many others they've scammed! - PROFESSIONAL fraud operation - COORDINATED staff deception - DELIBERATE product defects - ORGANIZED refund scam - SYSTEMATIC customer ghosting If you've been scammed by these criminals, JOIN THE FIGHT! This operation must be SHUT DOWN before they steal thousands more! CONCLUSION: This is a SOPHISTICATED CRIMINAL ENTERPRISE destroying customers' money through calculated fraud. Their operation has stolen OVER £800 from just one customer - imagine the total stolen from everyone! Update: Still using "off today" excuse WEEKS later. Complete disappearance after exposure. PROFESSIONAL CRIMINALS at work! 🚨 SHARE TO PROTECT OTHERS FROM LOSING HUNDREDS OR THOUSANDS! 🚨 So many questions about the refund that I still have not received.
jewellerybox 1 star review on 27th December 2024
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Posted 7 months ago
CREDITCARD SCAM Jewellery box scammed my Visa card multiple times in one week before I managed to block, cancel and get a new card. No refund.
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Posted 1 year ago
Ordered 1 month ago, i have messaged multiple times, no contact, and wont refund.
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Posted 1 year ago
Extremely poor quality jewellery. Earrings arrived with posts broken. Replace pair sent after explaining, sending photos and returning the broken pairs. Replace pair broke within hours of putting them in. Don’t waste your time as jewellery is very very low quality. Will not be returning
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Posted 3 years ago
I ordered back in November and am still waiting for my products. I have contacted them several times and they only send me tracking information that doesn't work. They refuse to refund me for my order never received.
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Posted 3 years ago
Not a jewellery box - purchased the cut out laser hanging jewellery holder . Not enough holes to match earring - odd numbers . Cut out loops at the bottom - too shallow - necklaces keep falling off . Made of cheap plywood . Leather string came undone so had the tie knots again. Cannot carry weight of costume jewellery . Absolutely a piece of rubbish for the price . Will make do until I can find something substantial . Might suit kids jewellery. Very disappointed.
jewellerybox 1 star review on 21st September 2021 jewellerybox 1 star review on 21st September 2021 jewellerybox 1 star review on 21st September 2021
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Posted 3 years ago
Good communication as I ordered an item that was out of stock. Fast delivery and the stones fell out of both nose studs within hours of them arriving. The customer service was a joke, wanted me to go out of my way to print some label to return the used and broken nose studs before they took any action. This was an inconvenience for me as i was not able to get to a printer. Nothing offered as a good will gesture and i sent a photo for proof as well. Check the reviews when purchasing nose studs as I’m not the only one. A few have complained about the stone falling out.
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Posted 3 years ago
Mother ordered and was sent wrong item. It was such poor quality the pearl fell off. I wrote to them they ignored contents of email seemed to think I bought the item and seemed to want me to print out something ( no access to printer) and return at our expense / inconvenience
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Posted 5 years ago
ordered and paid for a Christmas present, 2 hours later receive an email from paypal to say they have refunded the money back to my account and this will take up to 3 working days which wont hit the account until after Christmas and no email form jewellerybox to say why, i now have no Christmas present nor the money to buy one before Christmas - wont use them again
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Posted 5 years ago
Items look fake
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Posted 5 years ago
jewellerybox is rated 3.3 based on 27 reviews