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JG Pest Control Reviews

4.2 Rating 1,447 Reviews
81 %
of reviewers recommend JG Pest Control
4.2
Based on 1,447 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read JG Pest Control Reviews
Visit Website

Phone:

0330 053 9001

Email:

s.devereux@jgpestcontrol.co.uk

Location:

JG Pest Control, Andrew's HouseWallingford Road
UXBRIDGE
UB8 2RW

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JG Pest Control 1 star review on 15th April 2025
Anonymous
JG Pest Control 1 star review on 15th April 2025
Anonymous
JG Pest Control 5 star review on 8th July 2021
Ms Rusty Ahearne
JG Pest Control 5 star review on 8th July 2021
Ms Rusty Ahearne
JG Pest Control 5 star review on 8th July 2021
Ms Rusty Ahearne
JG Pest Control 5 star review on 8th July 2021
Stephen Riley
Anonymous
Anonymous  // 01/01/2019
Expensive but we were desperate as about to go on holiday. They solved our problem but at the expense of waiting in all day on four occasions when they failed to turn up. I requested a partial refund for the inconvenience. I was told a manager would call back but never happened. I was asked to write with details of the missed incidents but my letter was ignored. Eventually offered 10% off my next purchase which I assumed to be intended as an insult - I shall never use them again..
Helpful Report
Posted 6 years ago
Paid £155 for what I thought was removal of a wasp nest. Speaking to the guy who visited my home I was informed that nest was too big and active to remove same day so it would be treated and then they would come back to break down and remove 1 week later. On phoning them to arrange removal I was informed that this was an extra service so I would have to pay again. Have now got someone treating and removing for £40. JG are a total rip off. Paid through the nose for half a service. Would definitely not recommend.
Helpful Report
Posted 6 years ago
A very poor experience with this company. Paid 421 for cockroach treatment which supposedly came with a 3 month guarantee. The technician visited and sprayed. A week later and still no discernible difference. Other companies provide spray, bait and traps for literally half the cost. I found the company unwilling to discuss the effectiveness of their treatment or provide any follow up advice or support. I have since decided to give up on them and use another company. Have telephoned today requesting cancellation of a future appointment and refund. Company has been purposely difficult and obstructive. Would definitely never use again. Avoid.
Helpful Report
Posted 6 years ago
Con artists. Don’t use. Paid to have miner bees exterminated from front lawn as have a baby. Two visits from company did nothing at all to the bees. Refused a third visit despite ‘guaranteeing’ work for 3 weeks and then told us to do work ourselves. Now ignoring repeated requests for a refund. Don’t use this company.
Helpful Report
Posted 6 years ago
Placed an order with them for a wasps nest in my loft – after which someone then told me to contact the council as they would probably be cheaper, I checked this and found the council were ALOT cheaper!! So I called back (same day (within 3 hours) as the order was placed) and was told that the service was non refundable… the girl on the phone said she told me (she most certainly did not). I was then told if I wanted a refund I would need to email the office.. which I did, it took them 10 days to respond to this, then to be asked for my payment details (again) which were provided… to which I was told that the refund would be processed shortly. After chasing, chasing, chasing, I was sent a copy of the refund slip – this was dated 10 days after I was told the refund would be processed shortly. Every time I had to contact them to chase, no one rang me back, any communication was instigated by myself. The customer services/complaints manager says : Also as advised, please note that although we endeavour to provide refunds as quickly as possible however, this can take up to 30 days as per UK Consumer law. I also copied the managing director in on the later emails and never received any sort of acknowledgement or reply of any kind (put delivery and read receipts on it – so I know it was received..) Eventually got the refund 3 weeks after the “shortly” comment from JG.
Helpful Report
Posted 6 years ago
For an expensive service I was expecting a good, if not excellent, service. Unfortunately this was not the case. I phoned to make appointment as have a mole problem. Was given an appointment for next day in afternoon. I received a call from Sam saying technician had damaged his hand and it looked unlikely he would be able to come round. Sam made an appointment for following day between 8-10. At 10 I phoned as no technician. Told he would be with me before 12. Sam arrived at 11:45. I then had to make another appointment, as per your instructions, for follow up. I phoned Monday and was given an appointment for Wednesday morning. I received a “curtesy call” from Sam saying he was confirming an appointment for Thursday! I pointed out the appointment was for today, he said “oh there has been a mistake” and carried on making an appointment for Thursday but with no time! I have now spent close to £400 and wasted 2 days. And the mole is back!! It seems your technicians and service staff are not providing a service worthy of the costs. I hope things will improve but I don’t hold out much hope on the present experience. I have to say when Sam, the technician arrived with the traps, and Sam on the telephone spoke to me they were polite but I feel I am being given the run around.
Helpful Report
Posted 6 years ago
A family with three children occupying one of our flats, found bed bugs in two bedrooms. We had been guaranteed by JG Pest Control same day eradication by heat treatment of the bed bugs. However two months later after JG Pest Control carrying out this work, together with three visits of chemical treatment and a mist treatment the bedbugs have still not been eradicated. Also their contact representative Matthew offers a visiting arrival time, but then on occasions either nobody turns up or not at the appointment time. Today a Representative should have really come back to have carried out another guaranteed heat treatment which would be about 8 hrs, but instated they have carried out a spay of the bedrooms which lasted approximately 20 mins. At present the service by this company is truly shocking.
Helpful Report
Posted 7 years ago
JG Pest Control is rated 4.2 based on 1,447 reviews