Jimmy Joy Reviews

Name: Jimmy Joy
Address: Jimmy Joy, Archangelkade 17D, Amsterdam, North Holland
Rating: 4.21

4.2 Rating 3,702 Reviews

80 %

of reviewers recommend Jimmy Joy

4.2

Based on 3,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Jimmy Joy 5 star review on 22nd December 2024

521

Anonymous

Anonymous // 01/01/2019

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“Lekkere en snelle manier van ontbijten voor mij. Ik moest even aan de melige textuur wennen, maar ben super tevreden met de shakes! Ik kan er zeker 4 uur op teren.”

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Posted 1 month ago

“I absolutely love Jimmy Joy's bars, I've tried many bars from other similar brands but the Jimmy Joy ones are the only ones that don't taste like artificial sweeteners to me - they feel so well balanced. Their customer service is also fantastic, one of my deliveries got lost by the courier once and they were really good at helping me throughout and fixing the problem.”

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Posted 1 month ago

“Excellent as always but I wish you would bring back the caramel sea salt shake”

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Posted 1 month ago

“Very fast delivery, products are as described. Taste is really lacking.”

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Posted 1 month ago

“Good way to stay healthy”

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Posted 1 month ago

“Great to save time and have all nutrients to start the day”

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Posted 1 month ago

“The shakes are very easy to prepare - although I would advise preparing them a little bit in advance, so they thicken a little bit. Because the taste is not too strong, maybe a bit on the blend side, it is very easy to personalise them with a bit of extra fruit blended in, or some juice added to it. I've become quite addicted.”

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Posted 1 month ago

“I signed up for the newsletter for a 10% off coupon and never received it. I got all the ads just fine though! Disappointed in the bait and switch.”

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Posted 1 month ago

Hi! Thanks for leaving your review and feedback on the experience first of all. As you shared the email address, I was able to find you had multiple orders with us already, placed as subscriptions. The 10% welcome discount for signing up for the newsletter is first of all only available on first orders, you were not on the first anymore, and then also only with one-time purchase orders, not in combination with subscriptions. Subscription orders have an automatic discount of 20% applied, it's not possible to stack the 10% on on top of that, so you got the best deal we had to offer on it. You will not have received the discount code after signing up for the newsletter because of that restriction to the first order only. For future reference, if you run into anything like this again, an issue with a discount code or anything else really, you can best check in with the customer care team for it, they will be able to assist then and there. To reach them, you can open a Live Chat from the website or email love@jimmyjoy.com. Thanks for being a subscriber with us, we hope this explained the situation for you, no bait or anything, you just had the better deal already so I can not offer to sort it after the fact either. If anything, you know where to find us now, sorry for the late reply to the review.

Posted 1 month ago

“Well, overall, it's very good. It's not a delicacy, but it tastes good. I started using it because I don't have time and I don't know how to cook. I started by replacing only breakfast, but now I've switched to eating breakfast normally and replacing lunch and dinner with the smoothie.”

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Posted 1 month ago

“I bought the trial pack which comes with a little bit of everything. The item I liked the most was the hot pot meal. It's extremelly delitious and filling. You don't feel hungry for hours after that. Also it is very easy to make, which fits perfectly if you have a busy schedule. I was not a fan of the taste of the plenty bars, but all the other products are very nice.”

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Posted 1 month ago

“Very poor customer service. Is 'Pierre' even a person? The first time I ordered something, and disappointed about how it all goes. We are 13 days in and I still don't have my full order. In the first order they made a mistake by packing the wrong item. The next day they shipped the correct item. So far so good. They choose another shipping option than the one I initially choose. It got lost in the shipping process. I sent several e-mails, tried to contact them through the chat. But everytime they tell me it's there, whilst my shipping information says something different. Do they read my emails? Do they want to help? Do they even care? Very sad, because I really wanted to use this product on a daily basis. Offer an appropreate sollution!”

Helpful Report

Posted 1 month ago

Hi M, Thanks for posting your review here and sorry to hear about the experience you had with the contact. Clearly not the intention from our end as you will understand it has caused us additional work and costs as well, we are not in any way trying to be in the way of a solution but there are processes to be followed and we can only ask you for your understanding when that prevents us from pushing a solution. We understand you wanted something right then and there, but that is not always an option. Checking back on the situation through the contacts you had with us, I can only offer apologies for the inconvenience this has caused you. I see the order was refunded when we could eventually and you noted to never order with us again, a choice we can of course understand when it was an experience like yours. We wish we could have done more or of course even avoided the situation that resulted in this, but we hope you understand we did all in our power for you at that point as was noted by my colleague several times. In any case, we thank you for giving us/it a shot and hope to welcome you back at a later stage still but as said, we understand if you would not. All the best

Posted 1 month ago

“I think the taste is OK overall.. I like the chocolate, berries, strawberry and banana the most. Just tried the pistache and I think it's horrible... Overall experience is ok. A lot of spam from you guys tho! Would like the emailbombs to be less.”

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Posted 1 month ago

Hi Ghub, Thanks a lot for your product reviews as well as the company review. I hope you find more products you like in our lineup. Will let the marketing know about the emails ;) Have a good one!

Posted 1 month ago

“The bars are good. It's the best thing that I've found to come close to a real "meal replacement". Powders are ok but for my preference they are not as enjoyable and not as convenient. Although it's 400kcal so I wouldn't say one could replace a meal, but I suppose that one can have more if they want; just something to have in mind when thinking about the cost "per meal".”

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Posted 1 month ago

“Very good and healthy products.”

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Posted 1 month ago

“I have overall positive views of Jimmy Joy (via plenny shake) because of ease and price point. The flavor is ~just~ good enough to where I'm not miserable drinking, and the cost per meal makes it even more worth it to me. Flavor-wise, it takes like fresh flavored water-y mud. That probably doesn't seem like a positive, but I don't mind it. I usually add more water per serving to make it seem less gritty/thick. I use the plenny shake most days; it has helped me not go out for fast food and I run a lot, so I think the protein and carb amounts are useful on my longer run days (and it helps keep my stomach from getting upset).”

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Posted 1 month ago

“I am a new customer. What I am looking for are simple to prepare, vegetarian, nutritious meals for lunch at work. Your product Plenny Pot perfectly matches what I am looking for. I have bought a packet of each. So far, I have only tried one meal from each. I find some of them a bit bland, but I will wait until I have eaten several before writing a more complete review.”

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Posted 1 month ago

“Good price, Mixes well, pleasant taste ,mild sweetness. I often just use 1 scoop of the Active and mix with berries and greens,or canned pumpkin right in the cup with an immersion blender. No mess.”

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Posted 1 month ago

“The products are in general very good in quality, taste and sense of filling. Very practical (especially bars and plenny drinks) and useful for office lunches to save money and time. Some tastes are not as good as expected, so I hope that in the future there might be some "taste before invest" size of shakes. The plenny pots are a little bit of a trick on how to manage the different components, sometimes beings dry and sometimes being too watery. The shaking technique is a little bit tricky, but the overall taste is good!”

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Posted 1 month ago

“I feel full after a meal thats good the flavours with water are not that great in my opinion but if you mix it with milk it is much better.”

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Posted 1 month ago

“The Flavours (Vanilla, Lemon, wild Berry, Strawberry, Banana) are pretty faint, the texture is quite gritty. I would highly recommend you communicate this, so you know what to expect, otherwise you just dissappoint your customers. Since it is not really "enjoyable" as it is i would much prefer you leave away the flavoring and especially the artificial sweeteners, since they are rather harmful, and instead make a very bland, purely functional source of nutrition- i would buy this version much rather than how it is now. I am autistic and struggle with sensory overload with food, so I was looking for a quick and easy way to get more calories into my body which is easiest to achieve through a drink. It is not enjoyable as it is, why not make a not enjoyable drink m without the health risks associated with sucralose? The alternative would be to change the formula up a lot to make it smooth and flavourfull and mabye add a version with sugar instead of artificial sweeteners.”

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Posted 1 month ago

Hi Rosa, Thanks for your review and feedback, we very much appreciate it. Sorry to hear the experience was not as you and we hoped it would be for you, but of course that can happen when personal taste is involved. Our shakes are made with oats, that is why there will always be a grain to the prepared product. You can prepare in different ways (blender, shaking with ice cubes, leaving in the fridge a little) to mitigate the grain, but it will always remain in some way. You note sucralose, the ingredient we use as sweetener to be a concern for you. We would like to refer you to the following post on our Forum where one of our nutritional expert went in the to results of the most recent study about that: https://forum.jimmyjoy.com/t/sucralose-found-in-common-sweetener-damages-dna/6053 In any case, your experience was not positive and for that we do offer a 30-day money-back guarantee. You are outside of that period, but that is only because we now reply to this and no other communication has come from you about it to our customer care team, so we will gladly still make the exception for that. Kindly check in with us through a Live Chat from the website or by emailing us at love@jimmyjoy.com to check the options for possible returning unopened items and the refund policy. Thanks again for giving it a shot, we hope to hear from you soon.

Posted 1 month ago

Jimmy Joy is rated 4.2 based on 3,702 reviews