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JML Reviews

1.4 Rating 69 Reviews

9 %

of reviewers recommend JML

Company Reviews

1.4

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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JML 1 star review on 7th February 2022

JML 1 star review on 7th February 2022

JML 1 star review on 7th February 2022

JML 1 star review on 7th February 2022

JML 1 star review on 7th February 2022

JML 1 star review on 2nd November 2020

Vincenzo Gerardo Coppola

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered items for my 84 year old mum and paid £4 extra for next day delivery. Woke up the next day to find they had attempted to deliver at 8.05 am and no-one was home so I have to collect 2 days after placing the order. I rang customer services who were less than helpful and basically said well tough we've fulfilled our side of the bargain and thanks for the £4. Disgusting. Do not order from JML if you expect good service”

Posted 2 years ago

“Omg!!!!....REALLY BAD SERVICE in term of hotline....sound unfriendly,delivery within 5 working days!!!!.....actually I wanted to buy...after see the advertising on TV but cuat service really bad.....FYI not only you sell this...I can buy other brand or supplier as well!....and I'm not even Wana give 1 star as well”

Posted 2 years ago

“Refund return freight charges 300% of JML freight cost..won’t buy from them again.”

Posted 2 years ago

“Dentapic sonic: Won’t recommend above product from jml waste of money non refundable item does absolutely nothing and they don’t have reviews section open for customer. Don’t buy from jml.”

Posted 2 years ago

“Soapinator: Great idea poor product quality. Soap dispenser so it sits adjacent to the kitchen sink (naturally). Water rotted the battery connections within 4 weeks of use. Battery compartment needs to be waterproof or batteries moved to the top of the product not the base.”

Posted 2 years ago

“I had a problem with my new fan not charging after some discussion with the very polite and knowledgeable person from JML a new power lead sent out and problem sorted”

Posted 2 years ago

“I wouldn't buy any JML product again”

Posted 2 years ago

“Extremely horrible and terrible experience. Furthermore, this was the first time I placed an order for the Ginseng Mouthwash from jml. Item supposed to be delivered +2 working days. I was patience enough to wait until 1 week later and found something not right. So called and asked and they kept saying they don't not have my order number. They tracking status and delivery details were unavailable. The amount had been deducted from my bank account too! Called up and kept claiming don't have my particulars where in fact I had created an account and all my particulars were correct. Need to keep chasing them and asked. Very lousy service!”

Posted 2 years ago

“If I could give zero stars I would. Bought an 8 in 1 Gourmet chef cooker and, when it first got delivered, the lit was already shattered inside the box. They replaced a new one for me but shortly after the replacement, today my mom was in the process of washing the lit, the glass exploded into the air and caused the whole place to fill with broken glass pieces, some micro bits even went all over her face. Just imagine you gifting this to your elderly family or whoever it is. How dangerous is it that the glass can explode any time and cause harm or shoot right into your eyes? DO NOT BUY THEIR PRODUCT, IF I WERE TO ADVISE.”

Posted 2 years ago

“I purchased the JML Hydro Wonder bath mat yesterday and tried it today for the first time. I followed the instructions, however, the mat slipped over the entire bath. It's very dangerous.”

Posted 2 years ago

“I experienced daily sneezing problems caused by dust. I was advised by the doctor to buy an air purifier. When I started using AP 20, problem was solved !”

Posted 3 years ago

“I love the design of JML products but the they are very poor quality and not worth buying.”

Posted 3 years ago

“Having used a sticky lint roller for years and loved it bought a new one , this had hardly any sticky surface , I complained to JML , I got a very condescending email telling me how to clean it after I had stated I had already used one successfully for years , very poor customer services”

Posted 3 years ago

“Ordered hair products on 16th Dec,still not arrived even though I was told on 30th Dec it would be a few days. In spite of numerous emails I have received no reply. Where’s my order? Disgraceful customer service. I would now like a refund.”

Posted 3 years ago

“Ordered vacpack go with replacement bags , out of all 8 bags , so far only 3 have worked properly. Within a couple of days of use the bags have blown , by that I mean they are no longer vacuum sealed . So all in all they are useless . I will have to go and get some good ones from Asda!!! I would not recommend these at all , complete waste of money .”

Posted 3 years ago

“AVOID VICKY / VICTORIA on customer services phone line, she interrupts constantly, she's bossy, condescending and she has no care about your issue, she will make that clear by repeatedly interrupting and refusing to listen damanding your order number so she can quickly get you off the phone because she has zero sympathy that you are unhappy, she just wants your order number and to get you off the phone. She is by far the worst/rudest customer services person I have ever spoken to. Blatantly disrespectful. And she will tell you that you will NOT be notified when your package is arriving when in fact you are notified and given a one hour time slot of delivery.”

Posted 3 years ago

“AVOID VICKY/VICTORIA on JML customer services, she will only make you more upset, she has zero empathy for damaged goods, sarcastic, bossy, robotic, unsympathetic and goes out of her way to wind you up, she interrupts constantly, takes her anger issues out on customers. Very condescending manner. She told me no one has ever complained about her before, maybe not but they will stop shopping at JML! She also told me she had no idea when my package would arrive, possibly up to 14 working days and I wouldn't be notified when it's due to arrive either .., But the same day I was notified by email it was due to arrive the next day and texted in the morning and given a hours time slot for delivery! Completely different to what she told me, She has the worst attitude I've ever come across, damanding my order number and not wanting to listen to the issue, not caring one bit what the issue is or wanting to listen, she just interrupts demanding order number, repeatedly. She left me really upset.”

Posted 3 years ago

“Bought 2 boxes of lights & after less than a week they don’t work. Made in China, I should of known better. Very disappointed customer”

Posted 3 years ago

“Very upset with the product quality. New item received but not in good condition, black colour smart flask temperature indicator was not working.”

Posted 3 years ago

“Bought two jml products niethetlr worked after first use flawles refused to work after 1st use!and magic stitch toofiddly to use!watedoney each time”

Posted 3 years ago

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JML is rated 1.4 based on 69 reviews