Your one-stop hub, we connect consumers with their legal dream teams to ensure they get the compensation and support they deserve. All on a no-win, no-fee basis.
Hi Steven,
Thank you for your review and for letting us know about the issue with uploading an image of your proof of account on your iPhone. We appreciate you bringing this to our attention, and we're currently looking into it to ensure the process works smoothly on all devices. If you need immediate assistance, please feel free to reach out to us or to the law firm handling your claim.
Warm regards,
The Join the Claim Team
Hi Heather,
Thank you for your review! We're glad to hear that the form was mostly easy to fill out. We understand that terms, conditions, and costs can sometimes feel a bit daunting. Rest assured, this is a no win, no fee arrangement, and the law firm handling your case will be transparent about any costs involved, ensuring there are no hidden fees. If you have any questions, please feel free to reach out. We wish you the best with your claim!
Warm regards,
The Join the Claim Team
Hi Melvyn,
Thank you for your 3-star review! We appreciate your feedback regarding the difficulty of signing on your phone. We understand that mobile usability can sometimes be a challenge, and your insights are helpful as we strive to improve our platform. If you have any additional comments or need assistance, please feel free to reach out. We wish you the best with your claim!
Best wishes,
The Join the Claim Team
Hi Norma,
Thank you for your 3-star review! We're happy to hear that you found the process fairly intuitive and simple to complete. However, we’re always looking to enhance the experience, so any further feedback you have would be greatly appreciated. We wish you the best with your claim!
Best regards,
The Join the Claim Team
Hi John,
Thank you for your 3-star review and for sharing your experience! We appreciate your feedback about the complexity of our process. We understand that it can be a bit overwhelming at times, and we’re constantly striving to make things more straightforward. If you have specific suggestions or need assistance, please don't hesitate to reach out. We're here to help you as best we can.
Warm regards,
The Join the Claim Team
Hi there,
Thank you for sharing your thoughts with us! We appreciate your feedback regarding the legal jargon in the process. We understand that clear and simple language is crucial, and we’re actively working on making our documents more accessible to everyone. If you have any further suggestions, we’d love to hear them. Best of luck with your claim!
Warm regards,
The Join the Claim Team
Hi Peter,
Thank you for your feedback! We're glad to hear that you found the experience transactional and functional. Our goal is to provide a clear and efficient process for our users. If you have any suggestions on how we could enhance your experience further, we’d love to hear from you. We wish you the best with your claim!
Warm regards,
The Join the Claim Team
Hi,
Thank you for your review! We're glad to hear that you found the process helpful. We understand that claims can sometimes feel uncertain, but rest assured, this is a no win, no fee claim—so there’s no financial risk to you. The law firm will work hard to ensure the best possible outcome. We wish you the best with your claim!
Warm regards,
The Join the Claim Team
Hi,
Thank you for your review and for sharing your feedback! We understand that answering all the questions and reading through the terms and conditions can feel a bit tricky at times. If you have any concerns or need clarification on anything, feel free to reach out. We’re here to assist and make the process as clear as possible. We wish you the best with your claim!
Warm regards,
The Join the Claim Team
Hi Colin,
Thank you for your review, and we understand your frustration with the amount of time it’s taking to receive updates. Group action claims can sometimes take a long time due to their complexity, but rest assured, the law firm handling your case will keep you informed as soon as there are any updates. If you’re concerned, we recommend reaching out to the law firm for more detailed information on the status of your claim. We appreciate your patience and wish you the best with your claim.
Warm regards,
The Join the Claim Team
Hi John,
Thank you for your review and for letting us know that you found the terms of engagement unclear. We understand how important it is to have transparency, especially with legal documents. We recommend reaching out to the law firm handling your claim for clarification on any points you’re unsure about. If you need assistance, please don’t hesitate to contact us. We wish you the best with your claim!
Warm regards,
The Join the Claim Team
Hi Frank,
Thank you for your review! We understand that you’ve just joined, and the review is focused on the process of signing up. We strive to make everything as simple and clear as possible. We're glad you've taken the first step and look forward to seeing how things progress. We wish you the best with your claim!
Warm regards,
The Join the Claim Team
Hi David,
Thank you for your review! We understand it’s still early days, but rest assured, you're in safe hands with the law firm representing you. They will work diligently to ensure the best possible outcome for your claim. We’re here to support you, and we wish you the best with your claim!
Warm regards,
The Join the Claim Team
“I found the initial part of the form easy. However, I could not upload a photo or screenshot of my notification letter. The format was not accepted
I find trying to do an online signature pointless as the signature comes out nothing like my usual signature”
Hi,
Thank you for your review and for sharing your feedback. We're glad to hear that the initial part of the form was easy for you. We’re sorry to hear that you had trouble uploading your notification letter and signing online. If the format for the upload wasn’t accepted, please feel free to reach out to us for assistance, and we’ll guide you through the process. As for the online signature, we understand it can be a bit tricky, but rest assured it’s still valid even if it doesn’t match your usual signature perfectly. We’re here to help if you need any further assistance!
Warm regards,
The Join the Claim Team
Hi Diane,
Thank you for your review! We're glad to hear that the process seems simple so far. We understand that receiving a lot of correspondence can feel overwhelming, but it's all part of keeping you informed and making sure everything is on track. If you have any concerns or need help managing the communication, feel free to reach out. We wish you the best with your claim!
Warm regards,
The Join the Claim Team
Hi Nigel,
Thank you for your review and for bringing this to our attention. We’re sorry to hear that you had trouble amending your entry. If you ever find yourself in a similar situation, please feel free to reach out to us or the solicitor handling your claim, and we’ll be happy to assist in correcting any errors. We’re here to help and make the process as smooth as possible. We wish you the best with your claim!
Warm regards,
The Join the Claim Team
Hi,
Thank you for your review, even though you don't usually do them—we appreciate you taking the time! If there's anything we can improve on to make your experience better, we'd love to hear your thoughts. We wish you the best with your claim!
Warm regards,
The Join the Claim Team
Hi Stephen,
Thank you for your review. We’re glad to hear that things seem okay so far. If there’s anything specific you think we could improve, we’d love to hear your thoughts. We're hopeful for a successful outcome for your claim and wish you all the best!
Warm regards,
The Join the Claim Team
Hi,
Thank you for your review! We’re glad to hear that your experience was good. If there’s anything specific we could improve to make the process even better for you, we’d love to hear your thoughts. We wish you the best with your claim!
Warm regards,
The Join the Claim Team
Hi William,
Thank you for your review and for bringing this to our attention. After signing up you should have received an email with all the necessary documents. If you haven't received them, we recommend contacting the law firm handling your claim directly to follow up on your claim. They’ll be able to provide you with the information you need. We wish you the best with your claim!
Warm regards,
The Join the Claim Team
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