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“Changed my mind intially, and was bombarded with emails and texts which I found irritating.
I was concerned the action was going to cost me.
When I was assured that I wouldn't have to part with any money, I agreed to proceed.
Only had a driving licence as proof of ID, which when uploaded, I was told was out of date. It's not. I had to try three times before it accepted the photos of my driving licence, which was time consuming and frustrating.”
Hi,
Thank you for your review and for sharing your experience. We’re sorry to hear that the emails and texts initially caused irritation and that the process with your driving licence was frustrating. We appreciate your patience in resolving the ID upload issue, and we’re glad that you were able to proceed after receiving reassurance about the no-cost aspect of the claim. Your feedback helps us improve, and we wish you the best with your claim!
Warm regards,
The Join the Claim Team
Hi Stephen,
Thank you for your review. We're sorry to hear that you haven’t received anything yet. If you haven’t had any updates, we recommend reaching out to the solicitor handling your claim to check on the status. They should be able to provide you with the necessary information. We appreciate your patience and wish you the best with your claim!
Warm regards,
The Join the Claim Team
Hi Stephen,
Thank you for your review! We strive to provide a seamless and easy process for everyone. Could you please clarify your feedback so we can better understand your experience and continue to improve our service? We wish you the best with your claim.
Warm regards,
The Join the Claim Team
Hi Paul,
Thank you for your review! We're glad to hear that you found the process straightforward. We wish you all the best with your claim and hope it turns out well for you. Providing a smooth and user-friendly experience is our goal.
Warm regards,
The Join the Claim Team
Hi Jennifer,
Thank you for your review and for bringing this to our attention. We're sorry to hear that certain parts of the form were confusing. If you need assistance, please don't hesitate to reach out to us or the solicitor handling your claim. We're here to help ensure the process is as smooth as possible for you.
We wish you the best with your claim.
Warm regards,
The Join the Claim Team
Hi Honor,
Thank you for your review! We strive to provide a seamless and user-friendly experience, and we're here to assist you at every step. While some responses might be automated to ensure quick service, we are always ready to address any specific concerns or questions you might have personally. We wish you the best with your claim.
Warm regards,
The Join the Claim Team
“I was reasonably satisfied with the format. However, I have 3 separate pensions which may have been effected by the Capita data breach. The form only allows me to give details of one.”
Hi Nigel,
Thank you for your review and for bringing this to our attention. We're glad to hear that you were reasonably satisfied with the format. For your situation with multiple pensions potentially affected by the Capita data breach, we recommend contacting the solicitor handling your claim directly to provide details of all three pensions. They will be able to assist you further with your specific circumstances.
We wish you the best with your claim.
Warm regards,
The Join the Claim Team
Hi Barry,
Thank you for your review. We understand the importance of reviewing all details, including the small print. We always recommend checking everything thoroughly before signing. For any questions or to review the details, please contact the solicitor handling your claim. We wish you the best with your claim!
Warm regards,
The Join the Claim Team
Hi Anthony,
Thank you for your feedback! We understand that the final outcome is crucial. However, these reviews are meant to assess our service in enabling you to join a claim with our partner law firm. We strive to make this process as smooth and straightforward as possible. We wish you the best for your claim and appreciate your input, which helps us improve our service.
Best wishes,
Sarah
Join the Claim Team
Hi Graham,
Thanks for your feedback! We're sorry to hear that you found the process difficult to understand. Group action claims in the UK can take a few years to resolve, usually between two to five years.
We appreciate your patience and understanding!
Best wishes,
Sarah
Join the Claim Team
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