“Credit to Jones' customer service department. Purchased a stand-bag 1.5 years ago and very happy with it. Unfortunately one of the caps/screws keeping the leg/stand together broke off while traveling. I reached out to customer service asking for assistance and they came through big time. I wasn't even expecting them to provide the parts because it was no longer under warranty, I was just hoping they could tell me where/how I could find the same/similar pieces to make it work again. They responded to my message inside of 24-hours and had a new cap/screw shipped off to me free of charge. I had the bag standing again in less than a week. A++ all around.”
“I happen to live near the Jones HQ. Every time I order something I either order online and pick up at the HQ or I just go in and purchase / order. They're always friendly, accomadating, and professional. I love doing business with Jones!”
“This is my favorite bag ever from Jones, but more than that - I'm stoked about the customer service/people that helped me get this bag. I had technical difficulties with my order (my fault) and missed a discount offer they sent me. I called expecting them to say, "Snooze ya loose!" but they honored the deal and got me the bag quickly. I was already a big fan, but now I think I'm a self-proclaimed "Jones Champion" - I've convinced a few people to grab bags for themselves 😆 Keep on crushin' it, Jones team!”
“I love my new bag. I'm older and new to golf and this bag makes life easier for my classes and just practice in general. I'm sure to be a repeat customer. Thanks for a great product and quick delivery.”
“Not sure what’s better, the products or the customer service. Always treats me like royalty and will be a loyal customer for years to come. Thank you so much!”
