Jones Bootmaker Reviews

Name: Jones Bootmaker
Rating: 1.59

1.6 Rating 32 Reviews

9 %

of reviewers recommend Jones Bootmaker

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1.6

Based on 32 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Jones Bootmaker 1 star review on 18th February 2024

Kate

Jones Bootmaker 1 star review on 4th January 2024

Paul Clark

Anonymous

Anonymous // 01/01/2019

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“I ordered a pair of shoes 8 weeks ago. When they arrived, they were the wrong size so I requested a returns label and the courier collected the package the following day. Confirmation from the courier and the tracking link provided confirm that the shoes have arrived in the Jones warehouse, however, they cannot find the shoes and therefore will not refund my money. Apparently, despite everyone saying that the package returned safely, it is my problem to find the shoes before a refund will be processed!!”

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Posted 4 years ago

“Complaints about these unscrupulous thieves should be reported to Consumer Advice and the Consumer Ombudsman”

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Posted 4 years ago

“Bought leather boots on 24/1/2020. On 30/1/2020 completely ruined because they let in rain. Absolute chancers. Avoid overpriced rubbish at all costs”

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Posted 4 years ago

“Rubbish quality! Completely overpriced! I thought they were good shoes, so I bought 2 pairs: boots for outside and stiletto heels for work(only wore them inside the office). The boots’ sole broke within the first month of purchase and the colour of the stilettos started to fade after 3 months(they are navy suede-like material) and now the material started to peel off the heel. I could not believe it! Will never purchase from them again.”

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Posted 4 years ago

“Wasted £170, shoe sole got completely torned within 1 year of purchase. No responsibility taken from store manager and asked to pay for the mending. Pathetic!”

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Posted 4 years ago

“I called up customer services because nobody answers their phones in any of the stores. I wanted to return some shoe trees because the side spring wasn't smooth enough and in effect it was stretching the shoe which i didnt want. The woman in customer services told me so long as i had the receipt it was ok to return. so i spend over an hour getting to the Holbourn branch and the manager woman seemed reluctant to give me a refund. She asked if i wanted a replacement, i told her i found a better pear else where (maybe i shouldnt have said this), she then asked for the receipt which i produced, the card i paid with, which i also produced and then she told me to wait while she call the customer services as she was not sure weather they were returnable. she returns after some time and told me i could not get a refund only a replacement. she bought a replacement with her and the spring on that was also poor. i called customer services again the the person behind the phone didn't want to continue the conversation, she admitted she told me that it could be returned but did not appologise or seem sorry at all, and she the told me she had to put the phone down due to the language i was using??????? so i asked her what language because i know i didn't swear at all or use any foul language. She told me she could not repeat what i supposedly said as it was a bad word ( or something). would not go here again, when you go to buy a product they try very hard to upsell all sorts of things you dont really want, and then when you want a refund for a faulty product they don't want to do it. they also mislead and lie.”

Helpful Report

Posted 4 years ago

“Bought a pair of shoes a month ago I after first use the hill was badly damaged. Very bad quality Bad experience in the store. Too many lies. I had better experience when I tried to make a complaint in the web site. In that case I was ignored after my last email.”

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Posted 5 years ago

“Bought a pair of office shoes less than 2 months ago. First bit of significant rain this year and water seeped through the rubber sole. Went back to the store to ask what their policy was on this and I was told Jones don't guarantee against any water ingress, that the issue I experienced was to be expected as my shoe was leather with a rubber sole...!!!! I was then shown a brick of a shoe and told that I should have bought that instead of the shoe I did buy... In effect I was told to EXPECT "poor quality". I have since tried emailed their customer service department and had a non deliverable email... at least they're consistent across the business.”

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Posted 5 years ago

“Appaling quality! They appear to be an upmarket luxury shoe brand but are really the opposite. I thought they were at a similar level to Loakes and Barkers and it didn't take long and the shoes fell to bits! Never buying again!”

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Posted 5 years ago

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Posted 5 years ago

“Service fine, quality appalling. they portray themselves as a high-quality shoe brand, however, my pair have fallen to pieces! Very very disappointed! Never buying again!”

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Posted 5 years ago

“I bought my son's shoes for £42 on 31/08/14 and 3 months down the line the stitching on both shoes come undone. I went back with the receipt to give them back to be advised that no refund or exchange will be given. The shoes were expensive. I don't expect shoes to last 3 months. Very disappointed. Customer service in the shop was just terrible !!”

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Posted 9 years ago

Jones Bootmaker is rated 1.6 based on 32 reviews