“Horrible scam! They sold me a pair of shoes, took months to deliver it, and won't stay truth to their refund policy. Before they you could return the item and be refunded, now the story is quite different.”
“I've made a purchase and all the warranty information on the item being bought it was that it can be returned in 30 days for whatever reason. You just need to pay the cost of the shipping. You only need to get in touch with the support team and request the address for sending the item back. I'm trying to get the address since 23rd of June, I was requested to open the package and take a photo of the item, which I did, and now after sealing the package again, they are requesting more photos. The warranty say you can return for WHATEVER reason, the refund is a different conversation, but they continue to refuse to send me the address due a policy that was never mentioned in advance. #XXNVJJJ8”
“I couldn't give less than a star, such companies should be closed since they are scammers. I've bought a toy via order 37E96X7W and it came with a broken leg. I asked for a refund and provided some pictures with it. Then I was asked by their incompetent support to provide a picture of the package it came it, I did that as well. Then I was asked to provide a video by smashing the toy with a heavy object so that it's destroyed. I provided that as well. Then I was asked to provide a video of cutting the toy with a sccisor, it seem were trying to avoid at all costs the refund. Since I declined this and asked for the refund since I already spent enough time providing evidence I got the refund declined.
Save yourself the time and go to alibaba or other serious platforms and avoid these scammers.”
“Re cieved watc doesn't work told to put new battery in which I did even though was supposed to be new item. Then told only option was to smash it and amend back as damaged very dishonest waste of money do not use save money”
“Warning. Guys don't buy from them! When with purchase is something wrong (which is often) I pay for 2 pair of shoes and they send to small. Refuse to give refund because of theirs mistake in sizes and explaining "because China have different size than EU." Example On label they use UK 6,5 and you get 5 or 5.5. it's all scam just to get money and never giving refunds!!!”
“The orders never arrive,i make you prove that you are not lying and than you are left only with some excusees ,and nothing else.They are not serious.”
“First, I didn't get my purchase order. I contacted customer service and they were very useful. I got my order right after. Also, my purchase was delivered super fast!”
“Ordered a watch but never received it because the address would be wrong. Checken it in the app and address is ok, even paid twice for the watch. Never buy here again.”
“Ordered expensive items for really cheap, but all of a sudden saw that they overcharged me and charged me for items I did not order. I had to cancel my credit card, luckily money refunded by cc company who personally told me they are a SCAM! BUYER BEWARE! They post on these reviews positive reviews. More than 80% of the reviews are NEGATIVE! USE YOUR BRAIN AND SAVE YOURSELF FROM MISERY! It's a Fake website trying to scam your money.”
“I'm not allowed to leave none
I purchased a fishing rod 2GDMGE7N and its not what it as described like I wouldn't trust catching a minnow on it
I contacted the support and basically they could give a damm
I would suggest anybody thinking of shopping with Joom THINK AGAIN AND STEER WELL CLEAR IT'S RUBBISH You also can't leave reviews on there site so it protects there image”
“Never never never this app to purchase anything.it’s a complete scam and if you ordered something you will definitely lose your money as you will receive wrong item and if you try to contact the customer support..good luck if you get a response”
“Complete scam. They send out wrong items, refuse to refund and even if you paid through paypal, you have no protection, as they request tracked return postage to a country that is more expensive than the item at your expense.”
“Ordered phone cover ,shipped 03/12/20 have been unable to track it .
Says landed in uk and nothing more.
If I go into my orders there is nothing there.Have sent an email but don't expect any help after reading these reviews!!”
“This website is a bad joke, orders never arrive!!! Been waiting for more than 70 days. A complete waste of time and money, do yourself a favor and don't order anything from here.”
“Ordered items have never arrived. Joom's support team has advised me to go around the city to search where my package can be. Even more shameful, they ask me to get from the Local Post office document that I have not received a package followed by a nonsense request to translate by an official translator same in English. Support Team was (even) unable to advice who is the carrier? On application information is just "delivered to final operator"
If you would like to look like an idiot in the mirror in front of yourself, go ahead and have fun with these clowns.
Super - turbo AVOID JOOM”
