“I have ordered 13 or 14 items most a week before christmas. I paid for tracking as well on 11 or 12 of them. I spent over £150. I have received one item. I can’t see the tracking, last I looked it was in Northern Ireland 3 days ago. I did receive the storage airtight storage containers and gave those 5 stars from Turkey they were what I thought I’d get. These were ordered on 23rd I think, but the stuff I ordered at least a week before that has gone around the world. 1 item is in Frankfurt, 1 in Dongguan that was a little watch which literally didn’t get packaged by the seller for 11 days. I went on chat to complain, they put a link to Hermes ( for the storage tubs) in the chat. And the bulk of my order is in Northern Ireland but they closed the chat so the track on the order is only showing that they have shipped them. They asked me if I received them today (12 January) I said no. They said if I don’t get them in 85?days I’ll get a refund ( uk trading is 28 days) And they have closed chat and I can’t track the items. I paid for tracking in the bulk order of 12. And £2 for another item but i actually can’t track which means I can’t leave my flat till I get them as I don’t have a local post office and don’t drive. It’s disgusting, These were kitchen gadgets cat T-shirts, bras sets, knickers, socks, garlic press, and multi spoon, and catnip balls. If I pay to track the track should show in the app. I dont trust them and I have health issues and this is stressing me out. I ordered an item elsewhere from Norway and got it in 2 days. So why is it taking them so long. Cat post videos cos I haven’t got them. It states 4-16 jan. I know it’s the 12th but these were ordered the bulk at the latest the 16th dec with exception to the catnip which I ordered later. So there was 10 working days ( excluding the Christmas and new year and partial weekend ) where they haven’t counted. The watch person didn’t even package the watch for 11 days. Now I seem to have no means to complain. Their site is like a Chinese jigzaw and they spam with adds all the time. Don’t waste your money. (delivery questions answered in review body)”
“You are a joke. Ordered a bag.5 weeks ago & have to wait until December for delivery.oh is it going around the world.have asked for a refund no.luck there either.
Stay away from this lot they are DISASTER”
“Items were not delivered.. no refund given..they told me to take the issue up with the couriers....couriers told me items delivered to another address and to get a refund from Joom..Joom told me to go to the police ??? Absolutely poor company with shocking customer service...i think they are scammers.”
“Very bad service, I ordered a whole bunch of stuff more than a month ago and I still haven't received them, very disgusted at this point. I ordered stuff for medical reasons and with money I had to borrow....they don't deserve any stars. DO NOT ORDER FROM JOOM!!!!”
“HI, I ordered a titanium caribiner clip, as advertized. I received one that is made of of steel or mil steel. Titanium is non magnetic, the one that I received is magnetic (It sticks to a magnet). I am very disapointed. For the prise I pade for it, i could have got a coupple of tem in this country”
“Ordered Some Aftershave 28 Days Ago Still Waiting.... You Can't Even Contact The Seller Via The App As It Just Gives You An Error Seems Like An Absolute Scam And I Won't Be Buying Again As I Think I Won't Get My Money Back So Stay Away People Unless You Want To Get Burned!!!”
“They are scammers and they fake their positive reviews
They block all negative reviews on apple store and google play, and they invite their staff and families to write fake positive reviews on independent websites like this one
They reply with fake information to negative feedback on websites they dont control and they benefit from the fact that you cannot reply to their reply
Scammers app, scammers suppliers, aggressive unprofessional and un rained support team
Tip for consumers:
Scammers, never buy anything from these guys”
“Do not order from this site because they don’t have exchange or replacement policies. I am stuck with 5 Blouses that are too small because their clothes run small. I order extra large blouses and they are too small. WFD. July 2022”
“Been a customer for three years with a few little problem regarding electronic products and watches which I stopped buying in those categories but I find many other items of reasonable quality at great discounted prices at joom during the many flashsales a d using discount also to get the best price and the free delivery to my door in Australia coming all the way down from China and other nations without damage in q 6week timeframe is fine my needs.
I am considering becoming a merchant as well because I believe e that a business relationship with the joom team may be very lucrative in providing gaustralian products out into jooms vast business established contacts and partnerships which might be possible for considerable less cost than using my own e-commerce website which is a very time consuming business model with a lot of the content needing editing continuously keep the site able to appear vibrant and modernised fir variety of products and choices for the customers.”
“Total SCAM
Telling me unbelievable stories why did mot i receive my money , they failed to provide any document that the transaction was issued and failed as they claim , still not re issuing it after over 10 days of chat back and forth
Unprofessional and offensive costumer support”
“I had an issue receiving a product that did not match
the customer support was ver offensive and unprofessional
after reaching out to the management was promised to get a refund
after 20 days no refund was received, I reached out to support again
they said ( the transaction did not go through )
they do not want to provide a transaction number, no proof of payment , and they do not want to issue a new refund ( they said that they cannot guarantee i will receive the money ) and offered instead to get points that can be used for one complete purchase , no partial purchases , and they expire after a while
and when i asked to get refunded and provided with the new transaction number of proof of payment ( they stoped responding ()”
“Worst place ever to shop from. They scamed me it's been over 6 months I placed a order I have not received it nor have I received a refund. Compete scam. I'm not the first person they have done this too. The customer service take so long. I have proof of the pavement being taken out my account but they have removed the item from my shopping list thing like I'll forget. Disgusted. Don't usually leave bad reviews but this triggered me on such a level.”
