“You are a joke. Ordered a bag.5 weeks ago & have to wait until December for delivery.oh is it going around the world.have asked for a refund no.luck there either.
Stay away from this lot they are DISASTER”
“I am a single Mother of 2 that works as a server. I truly Need All my money and this site doesn't tell you a date until you pay and then takes weeks to give you back your money but seconds to take it. I HATE THIS SITE and WILL be letting My 1809 followers TO NOT SHOP THIS SITE... I've called left message after message to no avail. Horrible,”
“Items were not delivered.. no refund given..they told me to take the issue up with the couriers....couriers told me items delivered to another address and to get a refund from Joom..Joom told me to go to the police ??? Absolutely poor company with shocking customer service...i think they are scammers.”
“Very bad service, I ordered a whole bunch of stuff more than a month ago and I still haven't received them, very disgusted at this point. I ordered stuff for medical reasons and with money I had to borrow....they don't deserve any stars. DO NOT ORDER FROM JOOM!!!!”
“Ordered Some Aftershave 28 Days Ago Still Waiting.... You Can't Even Contact The Seller Via The App As It Just Gives You An Error Seems Like An Absolute Scam And I Won't Be Buying Again As I Think I Won't Get My Money Back So Stay Away People Unless You Want To Get Burned!!!”
“Worst place ever to shop from. They scamed me it's been over 6 months I placed a order I have not received it nor have I received a refund. Compete scam. I'm not the first person they have done this too. The customer service take so long. I have proof of the pavement being taken out my account but they have removed the item from my shopping list thing like I'll forget. Disgusted. Don't usually leave bad reviews but this triggered me on such a level.”
“Complete scam. They send out wrong items, refuse to refund and even if you paid through paypal, you have no protection, as they request tracked return postage to a country that is more expensive than the item at your expense.”
“Joom is a joke. They ripped me off my money. There is no customer service. You get a robot telling you to give them the tracking number and when you do they continuously tell you the same thing. I think the people who give it a five star is a fake as well and work for them. I promise you this site is a fake and will take your money. They stole around 200.00. Please be careful. This site is a scam. There is no refund and you dont get your items. Your better off ordering on wish.”
“Half of items never arrived. The received one is complete garbage. Wrong size, wrong item worse quality. They ask too much to get your money back. Not helpful support at all. $68 down in drain. And I never got my refund.”
“The badest web I ever buy, I buy adapter and I cancel the order and still I didn’t receive my money back , I order another one and is not working , I prove by video is not working and they didn’t trust me , so I never ever buy again to this page ,”
“This company sent faulty boots. Wh3n received I emailed them the same day. Inside the soul of the boot it was as if it was shattered. It hurt my feet and caused pain. I told them I want a refund they said I will need to pay. I would have to wrip the boots apart to show the defec. Because I couldnt wrip the soul open they so I couldnt prove the fault. Its you buy from this company they will make you pay the return. They sell damaged items and think they can get away with it. I strongly warn anyone NOT TO BUY FROM THIS WRIP OFF SCAMMING COMPANY. It won't let me give less then a star. VERY VERY BAD COMPANY.”
“I have ordered 13 or 14 items most a week before christmas. I paid for tracking as well on 11 or 12 of them. I spent over £150. I have received one item. I can’t see the tracking, last I looked it was in Northern Ireland 3 days ago. I did receive the storage airtight storage containers and gave those 5 stars from Turkey they were what I thought I’d get. These were ordered on 23rd I think, but the stuff I ordered at least a week before that has gone around the world. 1 item is in Frankfurt, 1 in Dongguan that was a little watch which literally didn’t get packaged by the seller for 11 days. I went on chat to complain, they put a link to Hermes ( for the storage tubs) in the chat. And the bulk of my order is in Northern Ireland but they closed the chat so the track on the order is only showing that they have shipped them. They asked me if I received them today (12 January) I said no. They said if I don’t get them in 85?days I’ll get a refund ( uk trading is 28 days) And they have closed chat and I can’t track the items. I paid for tracking in the bulk order of 12. And £2 for another item but i actually can’t track which means I can’t leave my flat till I get them as I don’t have a local post office and don’t drive. It’s disgusting, These were kitchen gadgets cat T-shirts, bras sets, knickers, socks, garlic press, and multi spoon, and catnip balls. If I pay to track the track should show in the app. I dont trust them and I have health issues and this is stressing me out. I ordered an item elsewhere from Norway and got it in 2 days. So why is it taking them so long. Cat post videos cos I haven’t got them. It states 4-16 jan. I know it’s the 12th but these were ordered the bulk at the latest the 16th dec with exception to the catnip which I ordered later. So there was 10 working days ( excluding the Christmas and new year and partial weekend ) where they haven’t counted. The watch person didn’t even package the watch for 11 days. Now I seem to have no means to complain. Their site is like a Chinese jigzaw and they spam with adds all the time. Don’t waste your money. (delivery questions answered in review body)”
“HI, I ordered a titanium caribiner clip, as advertized. I received one that is made of of steel or mil steel. Titanium is non magnetic, the one that I received is magnetic (It sticks to a magnet). I am very disapointed. For the prise I pade for it, i could have got a coupple of tem in this country”
