“A massive thank you to Thomas for being so incredibly helpful. When I was at my wit’s end, they stepped in and made everything feel so much more manageable. They explained the process in a way that made sense to me and gave me the space to ask questions without any judgment. I never once felt like I was bothering them, and that’s a huge thing. They genuinely care about their clients, and that made all the difference. If you’re dealing with anything tax-related, do yourself a favor and get in touch with them. You won’t regret it.”
“A massive thank you to Thomas for being so incredibly helpful. When I was at my wit’s end, they stepped in and made everything feel so much more manageable. They explained the process in a way that made sense to me and gave me the space to ask questions without any judgment. I never once felt like I was bothering them, and that’s a huge thing. They genuinely care about their clients, and that made all the difference. If you’re dealing with anything tax-related, do yourself a favor and get in touch with them. You won’t regret it.”
“From my very first contact with their team, I was met with professionalism, empathy, and genuine care. They took the time to truly understand my concerns, responded with impressive speed, and provided clear, thoughtful direction every step of the way. What stood out most was their commitment to delivering solutions tailored specifically to my needs — not just quick fixes. Their expertise, patience, and consistency transformed what began as a stressful situation into one filled with reassurance and trust.”
“Very bad experience. First time ordered mount for loudspeaker. It was scratched and lacked a screw to attach the two parts together. Second time I ordered lid of frying pan. Instead of lid of 30cm diameter I got one with 15cm. It seems that this shop is not in position to deliver a quality product that you have ordered.”
“I had been waiting for two weeks for a withdrawal to be deposited into my bank account. Although the company insisted that the transaction had been completed on their end, my bank confirmed that no deposit had been received, attempted, or rejected. After a thorough investigation conducted by both my bank's fraud department and UNIQUE RECOVERY FIRM it was determined that there was no trace of the transaction. Fortunately, following the investigation, I was able to recover my funds successfully."”
“I have placed an order in January for the products not possible to purchase elsewhere in Europe, received a confirmation that it is sent out. Tracking order number is not valid, customer service is poor. More than month later there are no products and no sign that I will receive those. Customer service response takes 10 days (I did not get it yet). So for me this website is a complete scam with not taking the responsibility.”
“I purchased a product in November 2024. I contacted them in December and then in January because they refused to send me a tracking number. When I requesteda refund. They told me to wait 15 daya. Luckily, I used PayPal and was able to lodge a dispute. I don't think that they are a genuine website.”
“Disguisting experience. App is full of bugs, no support, no parcel, no money. A good thing was that I paid by paypal so I’ll get my money back. And being client with ebay and amazon for 15 years I can give 0(zero) stars for Joom. Run away from it”
“Eine bestellte Tasche kam mit Flecken und Fäden waren gezogen. Ich habe Fotos und Videos geschickt ....Fazit die Mängel wurden derart kundenunfreundlich in Frage gestellt und das Porto für die Rücksendung nach China muss ich auch übernehmen. Schrott liefern und dann noch den Kunden unseriös behandeln....no go. Hände weg und gut überlegen, wo wann bestellt!”
“Their sizes are terrible. This is what their customer service agent messaged me “The Chinese sizing system is a bit tricky and differs from the one in the EU and UK. So in order to avoid any confusion, our merchants are obliged to put size charts in cm/inches in the description of the products, when it's necessary. We urge you to check those charts every time, because sizes may vary from the measurements of other sellers, or even similar products.”
They clearly know that their sizes aren’t correct, why don’t they warn people during the shopping process and not wait to tell them when they receive small sized clothes, small enough to fit children, yet you’re purchasing for an adult.
They are a scam that people need to be made aware and purchase with caution or NEVER AT ALL. Coz even the fabric and quality is so bad. The material is so thin and flimsy, I doubt they’d survive 2 washed.
So disappointed; and on top of that, they want to charge you return fees and if you’ve bought multiple items, you return each item to its seller yet they send you everything in one bulk.
They’re just thieves.
People, please be ware and shop with caution.
I will not share photos because they’re disrespectful and humiliating asking grown people to wear their small sized clothes to prove to them that the clothes don’t fit.”
“Checked out room products was very surprised about their prices towards the likes of Temu or shein I found a small white plant stand on joom the asking price was £163 and exactly the same plant stand on Temu which I purchased 2 was £5.50 each don't think I'll be shopping on joom very dissapointing”
“DON'T TOUCH THIS COMPANY I PLACED AN ORDER THREE MONTHS LATER NOTHING ,THEN THEY SENT ME A PICTURE OF MY PARCEL BEING DELIVERED TO MY HOUSE WHAT THEY FORGOT WAS I HAD IT DELIVERED TO MY LOCAL POST OFFICE BECAUSE I WAS MOVING HOUSE WHEN I TOLD THEM THIS THEY'VE NEVER REPLIED”
