HouseFloral Reviews

Name: HouseFloral
Rating: 4.98

5.0 Rating 2,314 Reviews

99 %

of reviewers recommend HouseFloral

5.0

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

HouseFloral 5 star review on 28th April 2025

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is not being up front about shipping.... in my opinion. I ordered 3 or these branches. The cart tells me that if I order one more branch that I will get free shipping. I did that. And the cart reflected free shipping. No where have I found any notice that this doesn't include Alaska and Hawaii (albeit we are part of the United States) PRIOR to making the actual purchase. If there is supposed to be free shipping, then the cart needs to be fixed and reflect the actual purchase price prior to enticing me to make the purchase. The cart says FREE SHIPPING. And, that is what I expect. But there is a notice in small print AFTER I made the purchase that says, "Shop Note We're so excited to get this right out to you! If you provided a PO BOX to ship to, unfortunately, we're unable to ship due to cost restraints. If you did use a PO BOX for shipping, PLEASE send a message to us containing a deliverable street address immediately, so that it doesn't slow down processing and shipping your order. We apologize for the inconvenience, but shipments to locations beyond the lower 48 are not included in our Free Shipping Offer on orders $35 or more. These areas include (but are not limited to ) AK, HI, PR, Armed Forces, and American territories. Orders shipped to these locations will receive messages with shipping quotes upon the order being packed. We are continuing to be able to ship out most orders the same day as placed, or the following business day, so your order will be in your hands very soon!"... I never even saw this small print addition of no free shipping (and that reflects a CHANGE from the cart agreement of free shipping) until after I was wondering why the order hadn't shipped.... and then I get a notice from the owner that he wants to split the costs of shipping. Hey! It's not my fault that you are running a faulty website. I should be entitled to receive the free shipping as per what the cart says. I have been wronged! I would have cancelled this product back if I wouldn't have been on a strict deadline. If the cart says FREE shipping, then it should be honored. To this date, the website continues to say the same thing. ETSY management needs to become involved and fix this debacle. Larry Alfrey Honolulu”

Helpful Report

Posted 9 months ago

“A little disappointed in color and size Etsy let me down on all the items I purchased not pleased with any of the three items, sorry”

Helpful Report

Posted 11 months ago

“4 of the 6 stems ordered were not as advertised. One broke off in transit. Very underwhelming !!!!!!”

Helpful Report

Posted 1 year ago

“I was very disappointed with my order. Most of the pictures showed a "spray" of 5 or 6 roses on a stem. Mine has 3! Had I known that was what I was getting I would not have ordered them. I wish the description and pictures had specified that. Even the picture at the bottom of this review shows more than 3 roses!”

Helpful Report

Posted 3 years ago

HouseFloral is rated 5.0 based on 2,314 reviews