“Products are usually good quality but inconsistent. Shirts that are same size & style but different colour can have different fit. In fairness, this can happen with any retail outlet, but having to pay for return shipping means I've kept purchases from here that I would normally have returned. Calling customer service and just getting voicemail in the middle of the afternoon is also off-putting.”
“Nov 26 - ordered 2-4-1 pant deal + socks
Nov 29 socks shipped and received; Canpar claimed that pant was shipped and delivered
Dec 5 - confirmed with concierge that package never received; emailed JGS customer support
Dec 7 - pants arrived but received a 34x30 (ordered) and a 36x32 (not ordered).
Dec 8 - requested to keep the correct one and return wrong one (36x32)
Dec 13 - provided return label to return order back and asked to re-order what was originally ordered.
Dec17 - dropped off return at Canpar SMART location.
Dec 20 - shipped
Dec 21 - received at JGS warehouse (St. Catherines)
Dec 29 - follow up email on refund, no response
January 3rd - left voicemail for customer service...message states 24 hour response time...
January 5th - sent another follow up email and left voicemail for customer service
January 6th - left another voicemail...
NO RESPONSE on refund from Customer Service.
Are they still in busines? Seem to be sending emails on product sales, but I would be concerned....
Disorganized and unresponsive....”
