“Very slow service. I made the order on 28th August. I received an email the next day to say the order had been processed and then got no more updates. I sent an email on the 9th September which generated an automatic reply saying a customer service agent will be in touch. I never did hear from a customer service agent. The next day I was able to see updates. The golf clubs finally got delivered on 15th September, 19 days after they were ordered . I feel that the order had been overlooked.”
Hello Lesley,
Thank you for taking the time to provide your feedback.
We are experiencing higher than usual demand this month and unfortunately, your order was impacted by this delay.
We greatly appreciate your co-operation.
“Package came on time, the shirts were as picture on the website.
The shirts were well packaged.
The material and size were as described
I have purchased threw just golf for years and items were always item color, size, I choose. Haven't have any issues.
Great shirt from ping at a great price.”
“I am still waiting for a response for almost 4 weeks now and have heard next to nothing from the company regarding an exchange for a bigger size. this is the worst communication I have ever come up against.
In fact, if I don't hear from the company in the next two days, I will have to return the shoes a have to beat the return policy dates.
I can't review the shoes as they are still in the box”
“I haven't received my purchases it's been 3 weeks since I ordered and I haven't received anything and I've sent emails and I haven't received any response from you”
Hello Olivier,
We apologize for the delay and appreciate your patience while we work to get your order to you as quickly as possible.
We will have a representative contact you to provide an update.
Thank you for your support!
“To be honest, the (lack of) service was not good. This was second time that I had to inquire 3 times before order arrived.
I guess you guys are getting to busy to handle the business. Maybe time for me to find another venue.”
Hello Warrick,
We greatly apologize for your service thus far and appreciate your patience while we work on resolving this issue.
We are currently adding to our customer support team to provide the level of excellent service we expect of our company.
Thank you for your feedback, your business is important to us!
A representative will be contacting you regarding this situation.
Hello Richard,
Thank you for taking the time to reach out to us.
We'd be happy to assist with your return.
A customer service agent will be contacting you shortly to provide you with all the information that is needed.
“It was supposed to take seven working days. It took more than 16. Important thing, the customer service answered me and react fastly to the problem.
The shoes are OK.”
“It has been about a month since I placed my order, and there was an issue - some of the items sent were the wrong size. I have since sent several emails about this with no response. I will be contacting my bank to file a dispute with this merchant in an attempt to get my money back. The merchant can feel free to contact me at any time to resolve this.”
“Delivery was slow ,I was leaving for a golf trip & wanted to take this club with me , I left a voice message & a email message & did not get a reply from you on either message.”
