“Very good at getting purchases to me in a timely fashion. A small issue with this particular order. I believe that I had requested a wide width in this shoe but received a medium width. I am making do.”
“Have not received the shirt yet. I emailed twice and called once and have yet to get a response. Not sure what's going on and it's getting frustrating.”
Hi John,
It was a pleasure speaking with you!
I have heard back from the vendor, who advised that they ran out of your size, and that is why the order was not shipped out.
I am very sorry for the inconvenience this caused you.
We'll be sending you a credit code directly to your email!
Hello Stephen,
Thank you for reaching out about your issue with delivery and communication.
We are truly sorry that you have experienced this inconvenience.
We are currently making changes to our system to ensure that this does not happen in the future and we are sorry that your order was affected by the changes.
We want to Thank you for your business with UnderPar.
“Great prices, great service including delivery and great quality. Forgot to enter my 10% discount as a first time buyer but that was my fault. Cost would have been even better but I was totally satisfied with the overall experience.
Thank you”
“Wrong size and nobody is responding to my numerous emails, phone calls or texts. Something simple to deal with has been totally ignored. Very disappointed and questioning whether I will ever deal with you again. My issue should be an easy fix if someone would contact me.”
Hello Doug,
I am sorry to hear that you were not happy with your last purchase.
One of our representatives is going to contact you to provide you with a resolution.
“They may be cheap but just pray that your order is delivery correctly. I’m still waiting to hear about my missing item after weeks.
Service does not exist, no one answers emails or phone calls.
Have purchased many times but won’t again. Poor experience”
Hello Jonathan,
We are sorry to hear that your product has not arrived yet.
Due to higher than normal volumes of inquires our response time has been affected and we are working on making changes to ensure that this does not happen again in the future.
A representative will be looking into your order and will contact you directly.
Thank you for your co-operation.
“I never did receive the golf bag.
I was sent an umbrella!!!!!!!
I’ve email your company 4 times and still have not heard from anyone !!!
It’s very hard to rate a golf bag when I haven’t received it.
Tried calling several times. Just got a recorded message as to how busy everyone is. Too busy to follow up on 4 emails too !!!!”
Hi there Paul,
Thanks for reaching out to us and I'm terribly sorry for the inconveniences so far. We're taking a look into this issue as we speak and you should be hearing back from our team today. Stay tuned and we will get to the bottom of this!
“order golf bag realized I had ordered the wrong color 5 minutes later tried to correct the mistake which turn out to be a night, ordered the right color bag only they sent the wrong color bag again, trying to correct things but unsuccessful!!!”
Hello Michael,
We are sorry to hear that are having difficulties getting the right product.
We will have someone from our service department call you to assist with making the appropriate changes.
Thank you for reaching out to us, we look forward to making the corrections.
“I purchased a Taylor made golf bag. When it arrived it looked a bit flimsy so I read a few rating of a similar TM bag and reviews were not good so going by your rules I sent it back. I had to pay shipping. Most company’s I deal with also pay for return shipping.”
“Their customer service was extremely poor. I had a number of issues with the delivery of my order and l sent three emails and called twice and l never got a response from them. I finally received my order but l am still waiting for a response from my last email so that l can correct my shipping address so that l don’t go through these issues again.”
