“To be honest, the (lack of) service was not good. This was second time that I had to inquire 3 times before order arrived.
I guess you guys are getting to busy to handle the business. Maybe time for me to find another venue.”
Hello Warrick,
We greatly apologize for your service thus far and appreciate your patience while we work on resolving this issue.
We are currently adding to our customer support team to provide the level of excellent service we expect of our company.
Thank you for your feedback, your business is important to us!
A representative will be contacting you regarding this situation.
Hello Richard,
Thank you for taking the time to reach out to us.
We'd be happy to assist with your return.
A customer service agent will be contacting you shortly to provide you with all the information that is needed.
“It was supposed to take seven working days. It took more than 16. Important thing, the customer service answered me and react fastly to the problem.
The shoes are OK.”
“It has been about a month since I placed my order, and there was an issue - some of the items sent were the wrong size. I have since sent several emails about this with no response. I will be contacting my bank to file a dispute with this merchant in an attempt to get my money back. The merchant can feel free to contact me at any time to resolve this.”
“Delivery was slow ,I was leaving for a golf trip & wanted to take this club with me , I left a voice message & a email message & did not get a reply from you on either message.”
“I never received the product. I emailed and left phone messages several times, but no response. I asked my VISA card to speak with this company. Even I spoke with Underpar who is the same company, but the person didn’t have any idea. I saw several bad & similar reviews online. Extremely worst experience ever.”
Hello Daerong,
Thank you for reaching out and signaling the problem about your product not received.
We are sorry for this inconvenience and we appreciate you reaching out.
Your issue is being examined by one of our representatives and they will contact you shortly regarding this matter.
“JGS took more than the allotted time to ship these to me (I missed out on about four rounds that I could've played with the new clubs), and when I noted my concerns, they took much, much longer to reply to me than their stated standards.”
We greatly apologize for the delayed shipping. We are currently making amendments to our system to deter this from happening in the future.
We appreciate your patience through this time.
One of our representatives will contact you to provide a resolution.
We greatly appreciate your business with Just GolfStuff.
“It would have been nice to receive my shirt. Ordered a bag and the shirt and only the bag arrived. I have tried NUMEROUS times to email and call but only recently got an email saying they were checking on the order but not a word since. VERY unhappy with the LACK of customer service.”
Hello Linda,
We greatly apologize that the shirt was not included in your order.
We are currently making changes to our system and I apologize that you were affected by the delays.
A representative will be contacting you shortly to help resolve this issue.
