“Ordered sweater for my wife in small. I did not fit her properly. To tight. Took a week and a half to get authorization for return. That is way to long. Wanted to order her a medium but wanted my credit. Did not order anything.”
Hello Sam,
I am sorry to hear that the sweater was not a correct fit on your wife and that the authorization took too long.
I can see that the refund has bene processed back to you.
Thank you for taking the time to provide your feedback.
“Unfortunately I did not receive what I ordered and no exchange was offered....but I could return the items and re-order what I had originally ordered and MAYBE I would receive what I re-ordered this time. I wasn't too confident the re-order would be handled correctly, so I have kept the item and indicated I would never order from this company again!!!”
Ernie,
I am sorry to hear that you did not receive the correct items.
I appreciate your feedback on our return process and have passed this on to our management team.
A customer service representative is going to reach out to you to follow up on your inquiry.
Thank you for your feedback with Just Golf Stuff.
“I really enjoyed buying products from Just Golf Stuff and have done so for over four years. They offer good quality products at a reasonable price and usually fast service and delivery.
I say usually with the exception of a purchase in November that was not shipped and couldn't get any information on the order status after weeks of trying. I was finally able to contact Support and was offered an apology, a refund and a $20 coupon for my next purchase. I used the coupon and received my order quickly and within expectations.
I will continue to buy from JGS regardless of that incident.”
“I have received several items through JGS and have been completely satisfied with everything ordered. Items are of good quality and are as depicted. Ordering and delivery are simple and punctual.”
