“Order malfunctions and NO response when emailed and called left me frustrated. I had to drive to your office to get order corrected. Last order was much better.”
“Hi
I’ve sent two emails regarding order# 81611 (3 crittter headcovers) that I DID NOT RECEIVE, without any response( other than an automated reply).
Please send the order , or credit my card.
Thank you.
Greg Fox ( a once loyal customer)”
Greg,
I am sorry to hear that you item has not been delivered. I understand your frustration and we currently has a representative contacting the vendor and will contact you shortly with an update.
Thank you for your patience and co-operation while we resolve this matter.
“Pretty hard to write a review on something that I haven't received yet.
This was ordered and paid for over a month ago, but it still hasn't arrived.
I have sent 2 emails to support to advise of this and no response.
I responded to this review 4 days ago to advise of this again, and still no response.
What does it take to have someone follow up on this?
I have been a loyal customer for a couple of years now, and have never had any issues until this time, but I am not very impressed with how my requests have been completely ignored.”
Hello Mike,
We are very sorry to hear that you have not received your item. This information has been passed on to a Team Member. They are going to look into your order and contact you shortly with an update.
We greatly appreciate your patience while we resolve this matter.
Thank you for your business with Just Golf Stuff.
“Just Golf Stuff - You asked for my review of the Northern Spirit Putter that I purchased early November 2022. I liked it !! However, I broke or should I say that a piece of the putter broke off. I've written a letter to you asking for HELP.
Still waiting
Oh ya - I'm 70 years old and still hit my drive 225. Nice.”
Hello Roger,
We are very sorry to hear that your putter broke after such short usage. We will have an agent contact you shortly to provide you with the next steps moving forward.
We are sorry for any inconvenience that this has caused. We do not want to hold you up from the greens with a drive like that!!
Thank you for your feedback and we look forward to resolving this issue.
Hello Chantal,
We apologize that you received the wrong colour pants and still have not yet heard a response.
A customer service agent will contact you shortly with the next steps on how to return this item.
Thank you for your patience while this is being resolved.
