Just Tyres Reviews

Name: Just Tyres
Address: Unit 3, iO CentreFingle DriveStonebridge, Milton Keynes
Rating: 4.49

4.5 Rating 888 Reviews

88 %

of reviewers recommend Just Tyres

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0845 456 9903

Email:

admin@justtyres.com

Location:

Unit 3, iO CentreFingle DriveStonebridge
Milton Keynes
MK13 0AT

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Just Tyres 1 star review on 30th March 2024

Anonymous

Just Tyres 1 star review on 3rd January 2022

Mr DA Von Janowski

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is with sadness that in today's world with everything that we have going on around us, I'm adding to this with a negative complaint. But, this was my experience today and it is what it is. Through ETyres, I purchased 4 new tyres for my Range Rover Evoque and these were to be fitted at Justtyres in Huntingdon on the 21/10/22 and the time slot I was given was 11.30am. I arrived promptly to book in my vehicle , to be told that they could not fit the tyres at this time and they did not know when they would be able to fit them. There are two bays in the Huntingdon depot and there was one bay occupied. When I explained that the time slot I had been given was 11.30am and I had driven half an hour for the appointment, I was abruptly told that it was not their problem, ETyres are a third party and they don't check with Justtryes what availability they have. When I then asked if they could give me a definitive time later and I would make the effort to come back, I was told they were unable to give me a time and I was further informed that second party bookings take second place to your own bookings. !! This was really interesting when I had just purchased four tyres at nearly £650 !! So as i'm sure you can appreciate, at this point I am starting to feel rather frustrated, a} with the distinct lack of customer service and politeness and b} the appointment I had been given was actually non-existent. So are Etyres that incompetent, surely this is an issue that you need to take up with Etyres? I was then informed that the tyres I had ordered could not fit my vehicle, as they did not have JLR on them for a jaguar/landrover. Being a qualified mechanic in a previous life and a retired Metropolitan Police officer for 30 years, I absolutely understand car safety and legal road requirements. However, having conducted intensive research, the Toyo tyres are an excellent choice for my vehicle with excellent ratings. I asked the staff to please fit the tyres I had ordered and they finally agreed and stated they would make a note on my invoice, that they have been fitted against their advice. I understand the need for your staff to cover themselves against liability claims. I continued to ask when the tyres could be fitted and eventually they fitted the tyres about midday and this took about 1 hour. I was around the depot, throughout this time and the whole time I was there, there remained one car in the one bay . I would ask that you review whatever agreement you have with third party companies that arrange these fitment times as it is obviously not working. I also strongly feel your staff require customer service training, as a senior citizen having been raised to treat my elders with respect and show politeness and kindness to others, I absolutely, in today's world, will not tolerate this kind of attitude towards myself. If I'm shown this level of disrespect, then so are others. This is a reflection on you as a company, and after today's experience leaving a very bitter taste, I would not use your services again. I will of course be contacting Etyres, so they can understand the level of unprofessional conduct and quite frankly the slating of the service they provide that was given by your staff.”

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Posted 3 years ago

“Sold me a tyre warranty for a new premium brand fitted at Solihull. Mechanic/sales person told me they would replace the tyre if it went flat at any UK branch. 2 and a half months later the same tyre went flat. Took my car into the Cambridge branch and the person there told me he didn't have the same premium tyre in stock. The junior mechanic (under the instructions of the mechanic in charge) eagerly took off the flat tyre and soon replaced it with an economy brand, without even carrying out any diagnostics on the tyre. Then on top they charged me £35.00!!! You couldn't make it up! Moral of the story "Do not beleive their mechanics/sales people! They will sell you a lie" Have followed up with a complaint to their head office and a week has gone by and I haven't still heard anything back from anyone. I have sent two email reminders. Won't ever be using these cowboys again if I can help it and would advise people to think twice too!”

Helpful Report

Posted 4 years ago

“Two independent inspections (AA and inspector) confirmed my wheel rim was damaged beyond repair by a just tyres recommended garage HAMMERING with a sledgehammer to try and get my wheel off. No other tools to remove wheels! I had to buy a replacement rim myself. NO APOLOGY. Head manager had a patronising attitude and wanted to hammer the rim back in shape without seeing it first! Manager did not even say sorry when he saw the damage and pushed himself to fit two tyres "for free" and supply one tyre (costing me £35) "for free" (my rim cost me £57 so one tyre was supplied for £50 to offset the rim cost of £57! WILL NEVER USE THEM AGAIN. COMPLETE COWBOYS. Would love to hammer the rim beyond repair on your car for 15 minutes and see how YOU feel! My vehicle was rendered unsafe to drive!”

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Posted 4 years ago

“Awwwww Chris and Billy were fantastic and came to my rescue when Black Circles.com sent the completely wrong tyres (despite my order being correct). I would definitely recommend and purchase tyres here again! Thank you guys”

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Posted 5 years ago

“Very happy with just tyres Luton fantastic service”

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Posted 5 years ago

“Fantastic service, been using this company for years & found the staff to be very helpful & professional, thank you for your advise / excellent help today.”

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Posted 5 years ago

“My car ABS sensor was dislodged during a tyre change, it then frayed over the next 2 weeks causing the sensor to fail and my ABS system to stay switched off. I emailed just tyres who said they would have a look at it, which they did only to tell me it was a "coincidence" that the fault had appeared within two weeks of their work being carried out. I refused to believe this as we have had no issues up to this point. the Area manager 'Bill' told my other half the sensor was too far away from the wheel for them to have had any chance of damaging it or dislodging it. the tyre is approx. 2cm away once the wheel is on. The engineers here were alright but I feel like management and just tyres are terrible for not taking ownership of their mistakes. I'm now £50 down for something that was definitely caused by them. Take your car elsewhere to save the extra cost and trouble!!!!!!!!”

Helpful Report

Posted 5 years ago

“Just Tyres in Strood (ME2 2AQ): I loved this garage so I always change tires here twice a year. Yesterday (August 6, 2020) as usual I moved the winter tires in the summer and paid exactly double !!!! Never again! Absolutely expensive! £ 80 !! Goodbye Just Tires, goodbye! Ciao! Addio.”

Helpful Report

Posted 6 years ago

“I loved this garage so I always change tires here twice a year. Yesterday (August 6, 2020) as usual I moved the winter tires in the summer and paid exactly double !!!! Never again! Absolutely expensive! £ 80 !! Goodbye Just Tires, goodbye! Ciao! Addio.”

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Posted 6 years ago

“Just been to just tyres in Eaton Socon, reasonable pricing , good advice , no pressure, hassle free .”

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Posted 6 years ago

“Wakefield branch . Damaged the ridge of my alloy wheel whilst fixing a slow puncture and didn't want to know. You have been warned avoid if you value your wheels. Shocking company .”

Helpful Report

Posted 6 years ago

“Wrongly selling me a deal that when it came to pay wasn’t a deal at all.4 for 2 too good to be true.the tyre price was inflated by about £50.then they denied the deal existed,said it was 4 for 3.which meant an extra £125from what was quoted on phone.this all happened at Chesham branch can’t give you any names as was refused even when on phone to customer services who by the way still haven’t rang me back.never again please don’t use.”

Helpful Report

Posted 7 years ago

“Epsom branch were friendly, courteous and efficient, especially given the hot weather of a Saturday afternoon. Prices reasonable, would definitely recommend.”

Helpful Report

Posted 7 years ago

“Have just visited "Just Tyres" in Epsom. The staff were friendly, courteous and knowledgeable in their products to help me decide what option of tyre I should go for. I would recommend "Just Tyres" in Epsom to anyone requiring help on tyres or to have tyres fitted.”

Helpful Report

Posted 7 years ago

“I went to Letchworth branch today to have two tyres fitted and I was very disappointed as they told me they had finished I payed walked out to my car to get in it to find that they had left the car jacked up on the drivers side and the tyre was not inflated of which I told them. It’s my understanding that they should have done this on the machine. It’s a good job it wasn’t the passenger side as I would not have seen it was jacked up and tried to drive away. The man said you will hear it pop in a minute, again that should have been done on the machine. Very disappointed with my visit. To add to this the next morning I was travelling to work on the motorway and the car was shaking!! Went back the next day and was sorted but this should not have happened. Dangerous. I would not use this branch again or Just Tyres.”

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Posted 7 years ago

“Great service and price @ potters bar . Matt was happy to help and went the extra mile 10/10”

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Posted 7 years ago

“Review about the Milton Keynes Just Tyre Office. One person stood out for me when I got someone to review my tyres. Super fast, friendly, helpful, honest. Went out of his way to give me the best service he could. Professional and happy to help. This person was recommended to me through a friend of a friend. Well done Jake! Sorry i didn't get your last name. Your amazing! Superstar!”

Helpful Report

Posted 7 years ago

“Financial loss experienced using Just Tyres of Letchworth. They even sent out a manager to view my vehicle who admitted they caused the damage which cost me a considerable amount of money to rectify. They over tightened the nuts which had to be professionally removed and they did not do the wheel alignment meaning tyres work after 7000 miles down to wire! Don’t use this firm is my advice.”

Helpful Report

Posted 7 years ago

“Guildford branch. Friendly, helpful, honest. Went out of their way to give good service.Professional and happy to help. Answered my questions and explained to help me understand and get the best out of my existing tyres, not just try and sell me tyres I didn't yet need (unlike National Tyres and Autocentre in Guildford who'd just tried to rip me off). Just Tyres are now my go-to supplier for all things tyres in Guildford. I'm happy to recommend them.”

Helpful Report

Posted 7 years ago

“Ordered online and booked a fitting slot for Old Stratford. When I arrived both fitting bays were full. Spoke to one of the fitters who said they would get to me as quickly as possible. This turned out to be an hour later than my slot and only after they had served someone who arrived after me! Complaint made to customer service and no response received. Second complaint made to Ian Grant (big boss), based on the fact that customer services hadn’t responded. Over a month later and Ian Grant can’t even be bothered to respond to an email complaining about poor customer service. We booked the first slot of the day just to make sure we were not delayed, however the first slot is 9am and they open at 8.30. No apologies from site staff, no response from customer service and no response from the CEO. The first time I used Just Tyres I had no complaints, the second time they messed up the tracking, third time the wrong speed rating of tyre would have been fitted if I hadn’t noticed, the response to this was don’t worry you shouldn’t be going over 130mph anyway. (I assume this advise is given to all customers) This time just poor customer service from start to finish. Mr Grant, you and your company have had an opportunity to respond, now you have lost several customers because of your companies lack of ability to take any interest. Well done you, this is exactly how successful companies fail.”

Helpful Report

Posted 7 years ago

Just Tyres is rated 4.5 based on 888 reviews