justanswer.co.uk Reviews

1.2 Rating 224 Reviews
4 %
of reviewers recommend justanswer.co.uk
1.2
Based on 224 reviews
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Returns & Refunds
Refunds Process
Difficult
justanswer.co.uk 1 star review on 4th September 2023
Rhiannon
justanswer.co.uk 1 star review on 4th September 2023
Rhiannon
justanswer.co.uk 1 star review on 4th September 2023
Rhiannon
justanswer.co.uk 1 star review on 30th November 2022
C Francis
justanswer.co.uk 1 star review on 29th July 2022
Anonymous
Anonymous
Anonymous  // 01/01/2019
Excellent
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Posted 3 months ago
Did what they said they would do
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Posted 5 months ago
Hello Richard, We appreciate you taking the time to share your experience. We've refunded your payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28
Posted 5 months ago
happy with the swift resolution
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Posted 6 months ago
Hello Annette, We hear you and will be happy to resolve this concern. We've refunded your membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28
Posted 6 months ago
I have seen a lot of negative reviews, but my experience was positive. "Just answer" do upsell - The total cost was £38.60, but I received a phone call from a GP within 20 mins - Highly recommended
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Posted 8 months ago
Hi David, Thank you for sharing this! We're always glad to hear about good experiences. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/
Posted 6 months ago
Im amazed at all the bad reviews on here, people obviously never read the terms before signing up, glad i didn't read these beofre i signed up, it clearly states when you sign up its a trial period then 50 a month after, unless you cancel which is very easy to do. They been a godsend for me in a long running legal battle I've had. The advice as been brilliant and if you pay extra they help with documents, if it wasn't for them i reckon i would have lost and saved me a fortune i was with lawyers prior who just send it each other letters and charge 300 pound a pop.
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Posted 11 months ago
My question was I’m pretty sure someone is using my identity, meaning my emails, my name, my address and most frightening my bank details but at the time wasn’t 💯 sure I am now but the woman I was txting with went straight to I’ll send u a safe page and u can fill in yr bank details it’s only a £1 and it’s refundable 😳😳😳 I’m telling her someone who has had access to my phone obviously while my baks turned but my phone with my online banking, pass words everything and she wants me to fill in my fkin bank details on her safe page! Yeah I suffer with mental health but was I wrong in thinking this is complete BS
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Posted 1 year ago
I don’t want to be part of just answer I was told pay £1.00 free trial and will be asked whether I wan to continue. They have just debited my credit card with £35.00 which was not authorised for future payment. I would like a refund please. Thank you
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Posted 1 year ago
Hi money was taken out of my account the, this time without my knowledge when I spoke to customer services, they were wonderful. Thanku just answer vets
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Posted 2 years ago
I got online advice from one of the solicitors on Just Answer, called James Bruce. He was really patient and expert in giving his legal advice to me. I asked more than 15 questions regarding a single legal issue while having paid just £5 but received more than a £1000 legal advice. I highly recommend this useful service to confused individuals like me who are stuck with a legal issue and can not afford money-loving solicitors whose office doors are always open to gullible clients.
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Posted 2 years ago
justanswer.co.uk is rated 1.2 based on 224 reviews