justanswer.co.uk Reviews

1.2 Rating 224 Reviews
4 %
of reviewers recommend justanswer.co.uk
1.2
Based on 224 reviews
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Returns & Refunds
Refunds Process
Difficult
justanswer.co.uk 1 star review on 4th September 2023
Rhiannon
justanswer.co.uk 1 star review on 4th September 2023
Rhiannon
justanswer.co.uk 1 star review on 4th September 2023
Rhiannon
justanswer.co.uk 1 star review on 30th November 2022
C Francis
justanswer.co.uk 1 star review on 29th July 2022
Anonymous
Anonymous
Anonymous  // 01/01/2019
I signed up for a 3 day trial to get a short answer on a legal matter. The answer was not great but not terrible - what you would expect for $9. The problem is their billing practices. I cancelled within the 3 day trial period and they confirmed the cancellation, but they kept on trying to charge me the regular $85 subscription even though I never authorized it. Fortunately my credit card company blocked those attempts but I had to cancel my card which was very inconvenient.
Helpful Report
Posted 4 months ago
Hello, We'd like to resolve this for you ASAP. We can't seem to locate an account using the email address you provided with us. Please reach out to us using my contact information so we can look into your account and provide the necessary assistance. We look forward to your email. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28
Posted 4 months ago
I am so frustrated. There was absolutely no mention of a £27 a month charge. I happily paid £5 to speak to a vet, and when prompted if I would like a phone call for extra I declined! I am so upset that they are exploiting worried people as this looks to be their business model. I have asked for a refund in my membership cancellation request. But if anyone has any other ways I can demand this please let me know. I will be looking to speak to an ombudsman service or watchdog about this.
Helpful Report
Posted 5 months ago
Hello Chloe, We deeply regret any inconvenience this may have caused. It seems that you opted for our monthly membership program when you submitted your question on our platform. The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following: https://i.imgur.com/lHVoH84.png I have refunded the membership fees. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com
Posted 5 months ago
It's sad. I got great help with my problem and had an email saying I was being charged 15 pounds for the answer and 1 pound for a 3 day trial. No mention in the email about having to cancel the trial. I found out later that I was being charged 35 pounds a month. I was then told that it was not possible that I didn't know and had agreed to a membership (something that was useless to me). I threatened County Court and going to Which? magazine which is interested in scams, but it was only when they said they had a "We offer a 100% customer satisfaction guaranty, so if you’re not happy, we will give your money back." that I was able to get my money back by repeating it to them several times. For some reason they told me they had an excellent rating with the Better Business Bureau, which only covers US businesses and this appears to be UK company, or a branch of the US one. I asked why they told me that but they didn't respond. Again, my problem was solved fast and efficiently and I would have gladly used them again, but then it all fell apart.
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Posted 8 months ago
Sorry to say I just did not find the 2 people I interacted with, any more informed than I am! The first was a legal question and the issue was he was slow to respond and did not answer to completion. Suddenly the page said I had requested a phone call which I HAD NOT and also a 5 star review had been given to him, which I HAD NOT! I had a charge placed for £44 on my card and received a phone call which I did not answer. I complained by email to JA that night, who did reply the next morning to say the charge would not be applied so that was OK. The legal expert ended prematurely although did offer me some advice which he probably just Googled and copied and pasted! He also phoned despite me typing out, 'do not phone, I did not request this'! The 2nd expert was a medical one. He honestly did not know that much and I am sure he was also Googling! Again, responses were stretched out and I think they are told to do this by JA - it is a bit like these psychic lines! They keep you hanging so you will pay for a call or a monthly fee. They are not experts IMO. I had already cancelled my trial 3 days and lost one day as I felt I could not trust the company. They did write back and apologise for the experience.
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Posted 9 months ago
Just like most people reviews has stated, I agreed to paying £5 to get my medical questions answered. First of all, my questions were not properly dealt with and an option to pay £36 was put to me which I gladly declined. To my amazement Justanswer had taken £38 twice from my account, one just after paying the £5 and another £38 a month after. On noticing this, I called my bank immediately to put a stop to any future payments. And I called Justanswer to request for my money back. After a long call with the customers service guy, they offered to refund my money. Although I have not received the payment yet as I only called them this morning but they sent me an email they will be doing so. Hence my 2 stars rating. I believe the website is misleading and no one would think they will be charged for a service not required so beware!
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Posted 1 year ago
I was misled, when I googled a question about MicroSoft Outlook, into thinking I was dealing with MicroSoft itself. I foolishly gave them my credit card details and found I was paying a £35 a month Standing order ☹️..! To be fair to them they did refund me the £35 hence my 2 stars. But this strikes me as dodgy business practice as I was unaware I was going to be billed every month....
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Posted 1 year ago
justanswer.co.uk is rated 1.2 based on 224 reviews