“4 weeks to deliver two dresses. Cheapest fabric I have EVER felt, threads dangling out from all over the dress. In no WAY felt like cotton blend per the site, more like a really bad polyester. The reviews all over the place are manipulated by their own media so unfortunately, many will believe them. The good news is I will NEVER order clothes online after this experience, unless the store is near me and accepts returns in person.”
“BUYERS BEWARE
Shoes were not right size. return postage $40, fee for customs $60. Original order cost of shoes $40-$50 so its stupid to send them back.
BUYERS BEWARE.”
“Pretty much everything. No matter here. I wouldn't trust anything with the name JustFashionNow on it after what I"ve been through. I went directly to Yelp after almost 8 months since my first complaint. All the above were terrible, dishonest and fraudulent. ~ Ca. S F area customer.
I already submitted to Yelp using one of the "hide my email" apps because I don't want more hassle by now. I just decided to take the loss. I did indicate I had planned to complain to the FTC.”
“The worst company I have ever dealt with. I tried to cancel my order within minutes of the order. Tried 7 times and it would not let me. Part of the order came in way too late for the occasion. Some clothing way too big and some way too small. I instantly requested a return. An email is coming with Authorization and instructions. WELL, that didn't happen! Never order from JustfashionNow. EVER!.. I hope if enough of us report this, which I fully intend to do, the governmental scam department will get involved.
I have done ever single thing they told me to do and I have not gotten any thing from them. They were quick to respond to this review of how they had sent me emails. All lies.... All! I check everything everyday for weeks and still nothing. They are not to be believed and should have to answer to the US Fraud Department. That is my next step in this process. I work hard for my money and for them to take advantage of honest people is not acceptable.”
“Never received a confirmation email, got partial order after a month, was junk , cancelled the rest of the order but have never received a refund, PayPal for some reason sided with them and closed my complaint”
“Made in China, the ordered items were very poor quality and finish, nothing like the photos advertising the products. Unrecognisable to what we thought we had bought. Not worth it to ship the shoddy items back to China and haggle for a full refund. Lesson learnt”
“How do these people continue selling their shoddy and looks NOTHING like what you see online. I couldn't believe how inferior these items were - NOTHING like what you see online.”
“Worst products and customer service I have ever experienced and I’ve done all my shopping online for 20 years. Never received over $100 worth of clothes and after over 3 months of emails back and forth they still won’t believe that I didn’t receive the package. The P.O. says delivered so I understand the confusion. As requested I initiated a post office search via the usps online form which reported it delivered of course. When I’ve had similar problems, other retailers just send my refund but I guess JFN thinks I’m trying to get away with theft. You can never speak to anyone, and different people respond to emails so you have to start from the beginning to explain again and again. They are just UNABLE to communicate. Very frustrating. So I’m out the money. By the way I did receive one package, very inferior product that I didn’t even feel worthy of donating so in the trash. Never again with this company.”
“I purchased an anklet that didnt fit. Their response was "Many thanks for your patience and understanding" - WHAT????? Total rip off - do not buy from them”
“Terrible company to deal with. Will never purchase from them again. Clothes are not the best quality and nothing fit. Trying to return is a joke. I’ll donate my items. Will NEVER use this company again.”
“Clothes did not fit. When I started the return process, I read that you have to return to another country and pay shipping and customs fees. I contacted by chat and they offered to give me back 15% and I would keep the dresses. Then it went to 25%, I countered with 50% and they said the highest was 30%. They also said it would take awhile to post on my credit card. I plan to file a dispute so it won’t be past the dispute date . The clothes material on one dress is awful and the other two dresses fit funny. I will donate them. Lesson learned. Maybe someone can use as something. I don’t think they will fit anyone.”
“The items I received are nothing like the picture. Not even close and the color of the item was way off. Bad advertisement and quality is very cheap and ugly. Never again. Don't buy.”
“DON'T WASTE YOUR MONEY!! OR TIME LOOKING AT ALL THE BEAUTIFUL PICTURES OF THEIR CLOTHING ONLINE! BEWARE!
I ordered 5 blouses because they look so beautiful online and was very anxious to receive them. 4 or them were delivered approx. 3 weeks later and 1 took another 3 weeks to receive. The quality is just awful and the sizing is not at all how they list it on their chart. In the description of each blouse, it doesn't tell you the fabric content, just some kind of blend, so I was a little skeptical when I ordered them. I was so disappointed with every blouse and am sending them all back. As the return shipping is on the buyer it cost me $80 to return them. I just pray that they receive them (China) within the return deadline because it took so long for them to get to me from China. I want a complete refund and don't plan to order anything ever again. PLEASE BEWARE!
I don't go to expensive stores and spend a lot of money on clothing, however, I do know if the quality is poor, and these are not good. I'm really confused with some of the reviews that say the quality and fabric content is great, because that is so far from the truth.”
“I have been trying to return 2 items purchased from this company and cannot get anyone to respond to my request for a return. They claim to have 24/7 chat, does not work. There is no phone number to reach anyone for support. I have sent numerous emails with zero response.”
“Ordered a set of Capri Pants. Finally delivered and one leg was 4" longer than the other. After contacting customer support they offered me a 100% refund (3 weeks ago) that I never received. Taking up the issue with credit card company now...”
“Ordered from this company 1 month ago received partial order, But what I received looked so different than pictured on there website, was way to big to be a size medium, One of the outfits was so fade out in color that it looked like it had been washed. The other top and bottom set was stained and the bottoms were streched out of shape. The items were awful. Still did not receive rest of order yet. Which is impossible to get a refund on or get anyone to respond to all the emails sent. Buyer Be Ware of this Company. Will Never order from them again. I think this is a scam company.”
“I purchased two items from the website. The products came after 1 month and were not the correct size. I reached out to their support to ask for a refund. At first they told me that they can provide a 15% refund for the wrong size. I told them I wanted a full refund. After going back and forth a few times, they told me I can get a 50% refund and I can keep the items. I insisted on a full refund. They finally agreed to a full refund and sent me a shipping label that was not paid. They told me in order to receive a full refund I need to return the items and pay for the shipping back. I then went into my account to share my experience with other users, but the website does not allow me to write a review. That being said, all of their reviews have to be made up if a paying customer cannot leave a review on their website. They have a terrible rating on BBB and other websites online — most consider them a scam website, which they are. I wish I did some research into them before I made the purchase. Avoid them at all cost.”
“Please do not waste your money, this company states uk but is a China company.
The product advertises goods which look great, but upon receipt are cheap low grade products which do not match
Also expect you to pay return shipping, to china.
DO NOT BE FOOLED LIKE I WAS”
