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Justoffbase Reviews

4.7 Rating 664 Reviews

93 %

of reviewers recommend Justoffbase

Company Reviews

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Phone:

0870 922 4114

Email:

tina@justoffbase.co.uk

Location:

Unit 1 Harlequin Business Park, Kenny Hill
Bury St Edmunds
IP28 8DS

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING THIS COMPANY DOES NOT ACCEPT CREDIT CARDS REGISTERED OVERSEAS. Warning - this company accepted my order via their website ,including the overseas billing address, and then cancelled the order with no explanation. Had to call to find out what happened. Claims to have sent e-mail and claims to have tried to contact me but no e-mail received and no missed calls. Called to find out why and experienced what I would describe as extremely poor level of Customer service and no interest whatever in improving their process.”

Posted 8 years ago

Read Justoffbase Reviews

You are correct in that we do not accept cards registered outside of the UK. It is a common misconception that when you clear the checkout, in any store, you have 'Paid' but that is simply not the case. Many fraudulent orders are placed with cards where the delivery address is not the registered card address. In these cases, and the many frauds we have averted, that is the single hallmark. The single biggest issue retailers such as ourselves suffer, is not being able to distinguish fraud orders, from the genuine ones. The other big misconception with this, is that in the case where the genuine cardholder denies the transaction, the funds are simply withdrawn by the issuing bank, leaving the retailer with a total loss. Only consumers have this fraud protection, which is not provided by the banks but only by the banks taking payments back from retailers. We are sorry for your trouble. Justoffbase

Posted 8 years ago

“Really helpful when ordering over the phone,delivered before there estimated time & well packaged,would use again.”

Posted 8 years ago

“Just off base provided me with an excellent service with the best price, very fast delivery of the product and very good communication. Over all the level of service cannot be faulted and I'd definitely be happy to do business with them again.”

Posted 8 years ago

“Delivery of a motor cycle lift in under 3 days to Aberdeen ,very impressed,did not even get a space cleared in my garage before it arrived.”

Posted 8 years ago

“The product ordered came very much quicker than anticipated. The packaging provided excellent protection and the delivery driver was pleasant, courteous and helpful.”

Posted 8 years ago

“I was very impressed with the care and attention of the company. I ordered an item with my credit card. I wanted it delivered to my sons address. I was contacted by Justoffbase to make sure details of delivery was correct. I assured them it was. They contacted later to tell me item had been delivered.”

Posted 8 years ago

“Prompt courteous delivery - not much information about warranty etc.”

Posted 8 years ago

“Delivery was very quick, but tracking information was not supplied at the time of ordering.”

Posted 8 years ago

“Order placed on a Saturday and confirmed straight away. Email received on the Sunday to say order is being fulfilled and product arrived first thing on Tuesday. Pretty impressive given that it was a heavy item and free delivery. Well done.”

Posted 8 years ago

“When I chased my order, I was informed that the item was made to order - we were not informed about this at time of order - it is now over a week since placing or order - it would be nice to be kept up to date regarding progress.”

Posted 8 years ago

“I ordered a Sealey 3 tonne jack one day and it arrived the next day. Excellent delivery time and efficient customer service. Thanks”

Posted 8 years ago

“A Good price and quick free delivery,”

Posted 9 years ago

“good service, no problems, will use again. thanks!!”

Posted 9 years ago

“Very pleasant helpful customer service and a quick delivery.I would certainly recommend you to anyone.”

Posted 9 years ago

“Items arrived the next day. Excellent!”

Posted 9 years ago

“Excellent product and excellent service many thanks”

Posted 9 years ago

“thanks Tina . Good price fantastic service and the Goods came on time . regards P. Nikiforou T/A PN Car Repairs .”

Posted 9 years ago

“, kept me well informed whot was happening fast delivery .”

Posted 9 years ago

“Order arrived well packed and intact, great service and smooth transaction, perfect.”

Posted 9 years ago

“Great customer service, ordered, Wednesday and got it next day! Great price for the draper digital torque wrench, less than half price!”

Posted 9 years ago

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Justoffbase is rated 4.7 based on 664 reviews