“Do not suggest using this company, go through stub hub or seat geek. We were turned away from the parking garage, I contacted customer service but still no refund. Not to mention there are no height restrictions listed on the website when booking. Requested a supervisor call several times. Still no call.”
“Drove 5 hours to then find car in the space I had purchased. JustPark have no control over space owners, couldn’t contact them and offered me an alternative space nowhere near where I need to park. Appears that this site is risky to use with no guarantee that you will get what you paid for. Buyer beware as you have no contract with Just Park to get compensation.”
“While parked in JustPark carpark I was unable to pay with the App despite trying with 3 cards. I phoned their office to pay an hour later and was reassured by their employee that this late payment would prevent any Fine. I have now received £100 Fine for not paying at the time on site. My appeal has been refused. I have since heard of others with the same problem and have belatedly been told not to use their carpark. This carpark in the centre of town was almost empty at the time but it obviously does'nt need parkers if everyone using it is fined £100.!”
“Do not use, they sell spaces they do not have agreements with and then use another reason to justify the fine when that reason is invalid and not reason for the fine. ParkMavis from Novotel London Greenwich says that JustPark is not authorised to sell their parking space and yet continue to do so. I just paid a 100 pound fine and JustPark does not care. I will never use them again.”
“Horrific experience - booked and paid for space was already taken on arrival - no refund given for extra expenses incurred - lied about my contact with them - refused to escalate or compensate
Steer well clear of these charlatans”
“My experience with JustPark service has been highly disappointing, both in terms of the app's functionality and the quality of customer support.
The app is not reliable—it does not properly verify parking locations or ensure the information provided by parking space owners is accurate. I booked a parking spot and followed the directions given in the app, which led me to a location where I parked my car. Later, I received a vague SMS from an unverified number with additional instructions, which I initially overlooked due to the informal nature of the message.
Upon checking, I responded to clarify the location and was told via SMS that parking in the spot where I had parked was acceptable, as long as I removed the car before 5:00 PM—even though my booking was valid until 6:00 PM. I returned before 5:00 PM, only to find that I had received a parking ticket.
When I contacted the person who had confirmed the parking location earlier, she abruptly ended the call and subsequently ignored further attempts to reach her. I then contacted JustPark support with all relevant evidence, including the chat where I was assured that the parking location was valid. However, I was told I had parked incorrectly and no support could be offered.
I requested a refund and received an automated email promising a response within five business days. After hearing nothing, I followed up after six days, only to be told that the parking space owner declined the refund—and that nothing further could be done.
This has been a frustrating and unacceptable experience. The service lacks accountability, proper verification processes, and responsive support. Based on this, I strongly advise others to avoid using this platform.”
“***BEWARE*** Albany Villas in Brighton cancelled my order at the last minute as they said it was not available and then re-listed the space for more than double the price! JustPark do not control this bad behaviour and have not even responded to my complaint.”
“Technical glitch with App and automated phone line. Couldn't pay for 4 hours parking 13:14 - 17:14 as App kept automatically adding £1 for overnight parking (after 16:30). Thought an email to customer service would sort the issue, how wrong I was. First and last time user, I'll keep change in my car from now on.”
“Couldn't contact space owner (no response) even though I'd paid JustPark £95. Had to pay to park somewhere else. When I eventually was able to contact them (difficult - no phone numbers on site), they demanded I provide screen shots of my phone calls trying to contact the owner before they'd refund me!!!! Thieves”
