Karen Millen Reviews

1.3 Rating 536 Reviews

6 %

of reviewers recommend Karen Millen

Company Reviews

Questions

Metrics

1.3

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How does Karen Millen deliver?

Helpful Report

(1 week ago)

Karen Millen delivers items by Postal Service and Courier.

Helpful Report

(1 week ago)

55.56%

Industry Average

“ Returned a size large as too big, which incurred a delivery charge. Reordered a size medium but was sent another size large, which I returned with explanation, however still charged delivery again…poor communication with customer service who seemingly do not care…. ”

- Anonymous

“ AVOID at all costs! Paid for next day delivery, took 1 week. Returned ghe item and I am still fighting for my refund! Horrendous service! ”

- Anonymous

“ I have been waiting 7 weeks for a refund for shoes that were promised overnight delivery and ended up taking a week missing my event. ”

- Anonymous

Karen Millen Reviews

Delivery - Average