“The customer Service is outstanding! I did pay $20 for 2 day shipping and my bag was one day late. They refunded the $20. But prior to that a manager tried to send me another bag (The exact match) next day air and send for me to return the one that was going to be late. Every time I called every single customer service rep was professional and kind and they seemed to really care! They also did everything they could to help me!”
“Kate Spade outlet product colors are totally different than how they are displayed in photos online. I now have two pink purses that can’t be returned that look nothing like the dress I planned to wear them with. One dark pink purse has a neon quality to the color the other looks pastel pink online but, is bubblegum pink in person.”
“Horrible customer service and wait times receiving products. I ordered an expedited shipping 5 days ago and it still hasn’t shipped. I got the run around from customer service. I won’t be buying Kate Spade again. Other products respect a purchasers time and money.”
“Stay away from buying from this online service, unless you absolutely sure about the item and you don't need on time. Their delivery policy is a joke, 7 days from purchase and item is not shipped ( but they generate tracking number, lol). Their customer service is useless and they won't cancel unshipped items ( though even on eBay people will do it!) .Never again.”
“Purchased a dress a size larger than what I wear just to be safe. It was extremely ill fitting and mis-sized. No help offered whatsoever. I am stuck with the dress. They wouldn’t even exchange it for one that fit.”
“Kate Spade handbag products are actually pretty great in color, quality, durability and being super attractive in fun colors. The cost is also accessible without having to pay $$$$ for luxury handbags. My review here is for the website katespade.com and katespadeoutlet.com.
The website is built in poor quality, especially when it comes to paying money at checkout. Multiple times the website will conk out even while I'm trying to enter my CC number, and I need to start over. The website will just be stalled with no way to move forward or back. Also, they issue coupons which are practically unusable anywhere. It will continue saying it's not usable no matter what I try. This is the bonus card they gave for Valentine's day GiftCad purchase.
Their customer care is a threadbare one with barely any ability to resolve issues related to their website experience, such as unusable coupons issued.
Considering the customer base Kate Spade has, it would be good to invest in a good engineering team to build a robust website which does not frustrate long term customers.
I will still continue buying as I love their colorful handbags.”
“They still have not shipped my item but sent a tracking number that says waiting for item to be dropped off? Over 7 days. Will not buy kate spade anything from here on out!”
“I am very disappointed on my recent order already being out of stock
Why did Kate spade keep advertising items then never did have
Oniy to find out after ordering they didn’t have it I’m very very disappointed and I feel that you are doing the customers wrong for still saying you had it and leading us on with the discounts
That’s false advertising and as a customer wasting my time just to get an email saying you are out already”
“Ordered a gift for Christmas on 12/3. No update on when item will ship. No ability to contact customer service. Assuming at this point that they just stole my money and have no intention of shipping the item.”
“Yes kate spade very good service . Even I purchased tru wasapp . The staff by the name Zac so helpful and patient. especially at jewel boutique . It's my second time purchased . I'm so happy with their services. hope Kate spade would give more offer items in future . Thank you Kate spade staff .. have a nice day..”
“I have never dealt with such a bad company. I am 6 weeks speaking to a member of customer service as they forgot to add an item into my order. All I want is a refund and they keep asking me to fill out forms and send pictures. I have paid a lot of money for this missing item and the disrespect I have gotten has been very upsetting.”
“The zipper pull broke off and the gold is chipping off after 40 days of use. Because I bought this at the outlet in Byron Center Michigan. The manager said they won’t warranty the hardware because I could have left the bag out in the rain. I called the company, and the manager said since the store said they won’t cover it, the company won’t cover it. Another larger bag had leather coming off the trim. I gently use my bags. Coach now owns Kate Spade and has the same inferior gold plating. Buyer Beware!”
“Unfortunately couldn't help but feel deceived today. I have placed multiple orders through Kates Instagram stories - today while looking through their posts there was an active ad for The Staci set of 3 KF369 advertised on sale for $99. When you select the link to order the item is now at $149. Very deceitful on Kate Spades part intentionally. After reaching out to Customer Service via chat I was advised that Kate is aware they run “old” add and this is why the link to shoo is provided to take you to the correct price! That seems INTENTIONALLY DECEITFUL! Shame on you Kate Spade!”
“I'm a huge Kate Spade fan, so I love collecting her accessories like book holders and purses. They have luxury items at affordable prices and their customer service is efficient and overall excellent. Online orders usually only take up to a week and shipping fees are so affordable as well. I'll definitely be purchasing more soon.”
