“Yes kate spade very good service . Even I purchased tru wasapp . The staff by the name Zac so helpful and patient. especially at jewel boutique . It's my second time purchased . I'm so happy with their services. hope Kate spade would give more offer items in future . Thank you Kate spade staff .. have a nice day..”
“I have never dealt with such a bad company. I am 6 weeks speaking to a member of customer service as they forgot to add an item into my order. All I want is a refund and they keep asking me to fill out forms and send pictures. I have paid a lot of money for this missing item and the disrespect I have gotten has been very upsetting.”
“The zipper pull broke off and the gold is chipping off after 40 days of use. Because I bought this at the outlet in Byron Center Michigan. The manager said they won’t warranty the hardware because I could have left the bag out in the rain. I called the company, and the manager said since the store said they won’t cover it, the company won’t cover it. Another larger bag had leather coming off the trim. I gently use my bags. Coach now owns Kate Spade and has the same inferior gold plating. Buyer Beware!”
“Unfortunately couldn't help but feel deceived today. I have placed multiple orders through Kates Instagram stories - today while looking through their posts there was an active ad for The Staci set of 3 KF369 advertised on sale for $99. When you select the link to order the item is now at $149. Very deceitful on Kate Spades part intentionally. After reaching out to Customer Service via chat I was advised that Kate is aware they run “old” add and this is why the link to shoo is provided to take you to the correct price! That seems INTENTIONALLY DECEITFUL! Shame on you Kate Spade!”
“I'm a huge Kate Spade fan, so I love collecting her accessories like book holders and purses. They have luxury items at affordable prices and their customer service is efficient and overall excellent. Online orders usually only take up to a week and shipping fees are so affordable as well. I'll definitely be purchasing more soon.”
