“As i had requested express postage, and was delivered in a timely manner.
The closer took two days to be dispatched from you ware house,
In my mind if i was requesting (express opition i would expect same day dispatch,
Thanks Scott
0413277735”
Good morning, Scott
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I have purchased items that are made to order. No update on estimated date, shipping or nothing.
I called and been promised that will be delivered by certain day and didn’t get anything. Called back and been told that item hasn’t even arrived at their warehouse.
Ordered 22/11 and still waiting.”
Good morning, Jaeyoung
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I can see that the order was placed 22nd Nov and dispatched 26th Nov with Direct Freight, I will email you with the tracking number and any updates.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Incredibly fast delivery - an official receipt for my files, and even a surprise packet of gummy bears included!! Happy with my purchase. What a professional company! Thank you. GG”
“I ordered some casement hinges on the Thursday and received them the following Thursday, but I rang on the Tuesday to see how the order was going and feel by the response from that person that order had been forgotten
I think I was lucky I rang”
Good morning, Mark
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I found a much needed a Tradco Napier Art Deco Door Knob on Backplate Privacy in Antique Copper at Keeler Hardware online. The price was the best I had seen and the item was despatched quickly and arrived in a timely manner. The item is exactly what I needed and the communications from Keeler Hardware were excellent.”
